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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Warning do not buy from this company! I ordered Mother's Day flowers on Thursday to be delivered on Friday. Today is Sunday which is Mother's Day still no flowers! I called Friday, Saturday and now today. Saturday they told me they would be delivered. Nothing! I called they are only offering me 20% of my money back. I paid for flowers that my mother in law did not get!! I asked for someone in charge and they have me on hold and have not came back. I'm so done! I'm assuming no refund! This business is a fraud!! Never ever spe... read more
Business response:
Hello Patti, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. I have reviewed your order and we are researching with the florist to confirm delivery information. We will contact you back by phone as soon as possible with the information. To show our regret for the issues with your order, we have also issued a full refund in the amount of $63.12 back to your original form of payment. Please all... read more
Placed an order to be delivered on May 7, 2021, received a voicemail on Saturday saying they could not deliver what I wanted but could give me a different delivery date. Why would I need a different delivery date if you can't deliver what I ordered? Called Teleflora and told them I wanted to cancel the order, the **************** rep would not give me a cancellation number but said she cancelled it and i would receive an email. Did not receive an email! First time I have used Teleflora and I will never use them again!
Business response:
Hello Margaret, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and verified that your order has been canceled as requested. We issued a full refund in the amount of $74.18 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/20/21. Again, we apologize for the inconvenience. Plea... read more
I ordered a mixed basket of potted flowering plants and received a pathetic basket of cut stems of greenery and a few flowers, no live plants at all. This was an obvious attempt at fraud because a florist certainly knows the difference between plants and cut flowers. Teleflora refused to fulfill the order and at first only offered me $15 back, after more complaints they only gave me a 50% refund.
Business response:
Hello Bridget, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $75.18 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the incon... read more
I placed an order almost two weeks in advance and scheduled a delivery for two days prior to Mother's Day. I chose the delivery date knowing how busy it would be on the day before and the day of Mother's Day and hoped this would avoid problems or delays. I received a call and email on the day of delivery. I called them back and was informed that my order "was not processed for delivery today" and wanted me to agree to reschedule delivery for 7 days later. They said there wasn't a florist in the area to process the order (the... read more
As of this moment, my order has not yet been delivered to the recipient. I placed he order on 04/19 for delivery on 05/07 as this was the day that worked for the recipient. I have called **************** four times to follow up: 1st call- 05/07/202 at 6:20pm- called to inquire about delivery. I was told per phone agent that since florist was busy my order would be deliver on 05/13. This is a mother's day order, so clearly 05/13 does NOT work or I would selected that date. Agent called florist and was told that it was a mi... read more
Business response:
Hello Alessandra, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not been delivered as requested. I have reviewed your order and the local florist confirmed the order was delivered on 5/8/21. To show our regret for the issues with your order, I have also issued a full refund in the amount of $69.99 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/... read more
What a disappointment. Take your business somewhere else! I ordered premium flowers for my mom to be delivered on her birthday. Of course she never received it. So i called teleflora only to find out that the shop did not have the specific arrangement. My questions is why did i not get notified? I ordered it least 1 week out. I even give them 3 chances to make it right. I opted for florist's choice to the value of what I paid to be delivered the they after and them again 2 days later. I finally cancelled everything and reque... read more
Business response:
Hello Amalia, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangements you purchased were not delivered as requested. I have reviewed your order and it has been canceled as requested. Your full refund was applied back to your original form of payment in the amount of $80.18 as of 4/6/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. I have also placed a complimentary order to be deli... read more
I placed an order online for a Blush Rush Premium Bouquet to be delivered on 05/07/2021. They ended up delivering a smaller arrangement, the Desert Sunrise bouquet which had a horrible large plastic flower in the front. When I contacted **************** best they could do is a 50% refund and I was without flowers for Mother's Day. They cited a substitution policy saying: "It is because we have a substitution policy and the only shop that deliver this order substituted the arrangement in order for us to deliver it on time." t... read more
Business response:
Hello Jonathan, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $89.83 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inco... read more
I visited the website once FOR INFORMATION. Never agreed to a newsletter. Started receiving emails NON-STOP from there (3-4x a day). Emailed to «Âunsubscribe» although I never subscribed. I received the confirmation email. Have never stopped receiving their marketing emails. Teleflora violated my privacy. Make it stop!!
Business response:
Hello Stephanie, I am truly sorry for any inconvenience this may have caused. This message is to confirm that we have removed your email address from our contact lists to prevent receiving future promotional emails. Please note this process may take up to 10 business days to take effect. If you have any further questions or concerns, please don't hesitate to contact us Best Regards, Emily ** Teleflora
I have used Teleflora MANY times in the past but I just had the worst experience EVER with them! I ordered an arrangement at 9:40 AM on Friday 4/30 for an employee's funeral (calling hours at 3PM on Saturday 5/1). The order was never delivered. When I got to work this morning, there was a voicemail sent on SUNDAY telling me the local florist couldn't fill the order. They had ALL day on Friday to let me know so I could have made other arrangements, but no one contacted us all day. They offered to deliver the arrangement to th... read more
Business response:
Hello ********, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. We have issued a refund of the full charge to your original form of payment in the amount of $99.49 which will reflect on your billing statement within 2 -10 business days or by 5/20/21. We appreciate you as a customer and we hope to continue to serve your needs in the future. Again, we apologize for the inconvenience. It has bee... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.