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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers and paid for same day delivery and it's now two days later and they still haven't arrived. They told me the flower shop would send an expected delivery date after calling **************** 3 times, but I never got any sort of email or text confirmation. I'd like a full refund because they are pointless now.
Business response:
Hello Devon, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered as requested. I have reviewed your order and confirmed that the order was canceled as requested and a full refund of $59.32 has been applied back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/17/21. It has been my pleasure to assist you. We appreciate you as a customer an... read more
This was the most disappointing and horrible experience. I ordered flowers one day before it should have been delivered. It never got delivered. I never received a delivery confirmation so I finally called later in the day that it was supposed to be delivered. I was put on hold for almost one hour while they tried to resolve the problem and finally said it was too late in the day for the shop to deliver to a business. I asked for a supervisor and an immediate refund but nobody was helpful. Please DO NOT order from this compa... read more
Business response:
Hello Jeri, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered as requested. I have reviewed your order and confirmed that the order was canceled as requested and a full refund of $52.98 has been applied back to your original form of payment as of 1/29/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/10/21. It has been my pleasure to assist you. We appreciate you as ... read more
I cancelled my membership with Teleflora via mailed letter as instructed by their website and my sales rep in Oct 2020 and they still insist that I owe them money and continue to charge me. They sent me $33.000.00 in orders for 2020 and I was only paid $1,700.00 for the entire year. They are a rip off. Stay away from this company they are a scam.
Had order for 3 days. Substituted flowers the day before. Cancelled order on delivery day! Terrible company
Business response:
Hello Elaine, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to complete the delivery of the birthday arrangement as requested. A full refund of $75.05 has been applied back to your original form of payment as of 1/23/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/5/21. To show our apologies, we would like to deliver a beautiful fresh arrangement to you at your address at no char... read more
Never delivered the flowers I ordered and was not very helpful. Waiting for my refund. Horrible company! Do not order from here!!!
Business response:
Hello Denise, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to complete your delivery as requested. A full refund of $92.31 has been applied back to your original form of payment as of 1/25/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/8/21. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve you in the future. Please cont... read more
I wish I could give zero stars. Will never use Teleflora again. I ordered a specific arrangement that was on their website for my parents for the holidays and what was delivered was not even close. I would have never ordered what they used as a replacement as it was one of the ugliest things I have ever seen. I contacted Telaflora to complain and was told they could not replace the arrangement because they were 'too busy'. They agreed to only a partial refund. I wish I could give no stars.
Business response:
Hello Delinda, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can only imagine the frustration you must have felt. It would be my pleasure to assist you, however, there is not enough information to access your order. Please answer this response with your confirmation number or your phone number. Again, I am so sorry for any inconvenience this has caused. I look forward to hearing back from you. Kind regards, Lauran L. Teleflora
Terrible. I was so disappointed hearing that my mother didn't receive her chocolates. I mean, come on... It's in the order! How can you miss that? Unless your delivery driver decided to eat the box and say "screw them, they're paying for it." What a way to begin the year. SO I call them, and the lady on the phone says we will get the chocolates to you. DOESNT give me a time or day, so I was like ok. Mom doesnt get chocolates. 2nd day i talk to another lady and she said she will give me 20% and send out the chocolates and wil... read more
Business response:
Hello Maria, Please accept our sincere apologies for the issues you experienced with the delivery of your chocolates. I can understand how frustrating this must have been, ordering something and it not be delivered. I have contacted the delivering florist and they delivered the chocolates as soon as they received their new shipment which was delayed. The chocolates were delivered on January 11. Also, your refund was issued on January 5, it will take 2-10 business days or by January 19 for your financial institution to post ... read more
This was my first time ever using Teleflora. My American Express card had a rebate if I used the deal on their website. I did not have any idea which flower shop they would use, but I assumed it would be a reputable one. I ordered almost $100 worth of flowers for a retirement party. Flowers never showed up, even though I paid extra to have them delivered before 1pm. At 1:30, I called and asked Teleflora to cancel the order, because the retiree had already gone home, and that was her last day working there. Teleflora said the... read more
I can't even begin to describe how bitterly disappointed I am in Teleflora after trusting them to deliver a special bouquet for my mother's milestone birthday. Not only did they fail to deliver the flowers on my mother's birthday (which was the entire point of the order), but they offered me no explanation and no attempt to satisfy my concerns. They refused to try to find an alternative florist to handle and expedite the order; would not identify the florist so that I would know not to use them again; would not let me spe... read more
Business response:
Hello ***, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I understand the importance of being able to celebrate milestone birthdays and I am so sorry your arrangement did not arrive as you requested. Unfortunately, this was on a holiday weekend and the florists were taking advantage of that fact. We have issued a full refund in the amount of $101.73; please allow 2-10 business days or until 01/18 for your financial institution to post this to your account. If you ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.