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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend ordering flowers from this business. I ordered flowers for my daughter's birthday to cheer her up from just losing her twins from early labor. I placed the order on 6/24/2021 to be delivered on 6/26/2021. My daughter texted on 6/27/2021 saying the flowers were never delivered. I called customer services right away and they said the flowers were delivered. I said it was not. They contacted the flower shop and said they were told that the flowers were left at the front door in a box. Mind you my daughter ... read more
Business response:
Hello Marianne, I do apologize that this happened to you and that your daughter did not get her flowers. **************** is our number one priority at Teleflora, and we fell short. I do see that a full refund was issued, and a 50% future discount was sent. I hope that you will let us serve your future floral needs. Again, I am so sorry for the issues with this order. Please, feel free to contact us at any time to help place an order or for any questions you may have. Best regards, Sue T. Teleflora
I WOULD GIVE ZERO STARS!!!!! I GOT ABSOLUTE **** COMPARED TO WHAT I ORDERED! NEVER AGAIN! SHAME ON ME FOR THINKING THIS WOULD TURN OUT THE WAY THEY WERE SUPPOSED TO!!!!
Business response:
Hello Kelly, I'm sorry that you were disappointed in the arrangement delivered. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $10.85 issued back to your original form of payment within 2-10 business days or by 07/05/2021. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, ******** Teleflora
I went to Teleflora.ca Inc. site to order flowers. I live in Alberta and the flowers were delivered to Victoria, BC. Nowhere did I see that prices were in US dollars. Because this is a .ca site , I thought I was being charged in Canadian dollars. The order I placed, and viewed, did not say US dollars. I was shocked when I checked my credit card bill to see that $32.00 had been added for US exchange. I called Teflora, and at first their was confusion about Canada using the same symbol for our dollar ( $)! I had deleted my con... read more
Business response:
Hello Judith, I am so sorry you were not aware that you would be charged in US funds. To show our apologies, a 35% future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents using the Secure Chat Feature located at the top of our website labeled Need Help? to place your order since the code will not apply online. If you misplace your discount code, don't worry, a copy of it will be on this order for ref... read more
The order arrived two days later and very different from what I ordered. I am not going to use TELEFLORA again. Very disappointed with this company.
Business response:
Hello Hadas, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. Unfortunately, I was unable to locate your order in our system with the information provided. Please contact us at X-XXX-XXX-XXXX for further assistance. Best regards, ********* Teleflora
WHAT A JOKE!! I ordered flowers with Telflora for my anniversary. I have used their company for many years to deliver flowers to my wife's work for her big yearly celebrations (Valentine's Day, Mother's Day, Anniversary, and her Birthday) in addition to any other situations where I would send flowers. They were my go to and I have always used them, even with mix ups - I had always had a comfort using them. Well, today as the day was drawing to a close, I called the local florist that THE SITE LET'S ME CHOOSE!! I was told by ... read more
Business response:
Hello Shane, Please, accept our most sincerest apologies for your order being canceled and your anniversary being ruined. I have issued you a 50% future discount code sent to the email we have on file. The 2 to 10 business days refund policy is really the length of time it takes for your banking institution to process the refund. Once we hit refund/cancel it then goes directly to the bank your credit card is issued through. Again, we are truly sorry your order was not delivered as planned and for the lack of empathy you e... read more
I am very disappointed in this company. I order Mother's Day flowers, and they canceled my delivery the day of delivery. Apparently they had no florist available in my mother's location that could service the request. Should have been told to me before ordering. My mother got nothing for mother's and that's so wrong. She deserved it!
Business response:
Hello Heather, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your recipient's arrangement was not delivered. I have reviewed your order and a full refund has been issued back to your original form of payment in the amount of $131.05 as of 5/7/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/21/21.I have also issued a 50% discount code that can be used on a future order in case you decide to give us another c... read more
If I could give this company zero stars I would. I ordered flower arrangements for my mom a week in advance and brought her the deluxe package. I wasn't worried about the arrangement getting delivered on time because I was also charged a service fee to ensure that it arrived when I wanted it to . Mothers day came, my mom did not receive nothing at all. They didn't even have the decency to call me to even let me know. I knew something was wrong because I would send my mom flowers every year and she would call me to thank me f... read more
Business response:
Hello Shirfa, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and issued a full refund back to your original form of payment in the amount of $79.91. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/9/21. Again, I am very sorry that you were not completely satisfied with the service you received with us. It has been my pleasur... read more
I ordered flowers for Mother's Day to be delivered on Saturday before Mother's day. I kept being notified they were going to be delivered on the next day until finally on Thursday after Mother's day flowers were delivered. However, I had order the "Basket Full of Whishes (Premium) which is a very large basket. The item that was delivered was so small that it was almost comical. The little baskets was twice the size of a coffee mug. This was totally a slap in the face to any customer. It was so small the the florist didn't ev... read more
Business response:
Hello Chuck, I am truly sorry you were not satisfied with your Mother's Day arrangement. Customer satisfaction is our number one goal and we fell short this order. I have reviewed your order and processed a complimentary order to be delivered to your recipient tomorrow 05/20/2021 by a new shop as requested. Also to show our deepest apologies I have refunded the full amount of $103.77. Please allow 2-10 business days to receive this back or by 06/03/2021. If you have any further questions or concerns, please do not hesitat... read more
I'm concerned about Teleflora's **************** policy of lying and want to warn others. 04.06: I ordered flowers for the Saturday before Mother's Day (a month in advance) for delivery 05.08. They were not delivered. 05.09: I chatted with a rep who said the flowers would be delivered 2 days late (on 2021.05.10) 05.10: I received an email saying they were delivered (they were not.) 05.11: I chatted with a rep who said the flowers were just delivered & they had a picture of the front door (they were not, and they would no... read more
Business response:
Hello Christine, Words cannot express our regret for the issues with your floral order. To show our apologies, a 35% future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents using the Secure Chat Feature located at the top of our website labeled Need Help? to place your order since the code will not apply online. If you misplace your discount code, don't worry, a copy of it will be on this order for r... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.