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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never received my PayPal refund as promised it would be the same day. Two deliveries of arrangements I didn't order nothing like the online floral arrangements.
Business response:
Hello Pam, I am sorry your refund was not received. Can you call us at X XXX XXX XXXX? Best regards, Sue T. Teleflora
What I ordered and what was received looked nothing alike. I ordered roses with holly leaves, berries, pinecones, and pine sprigs in a lovely red glass vase: what was received was an ugly container with a red truck on it, containing a couple of pinecones, carnations and green ferns. Needless to say I will never order from them ever again, lesson learned!
Business response:
Hello Glenda, Please accept our sincere apologies for what being delivered is not what was delivered. I have been unable to locate your order. Please respond with your order confirmation number or your phone number via our email address ****************@Teleflora.com or call us at XXX-XXX-XXXX. We look forward to hearing from you. Kind regards, Lauran L Teleflora
DO NOT USE TELEFLORA!!!!!!!! I purchased a Groupon for Teleflora. First, I had already been to their site and picked out the arrangement I wanted to send. The price was $45.99. Then, they added a $17.99 "service fee." So, I bought the Groupon $20 for $40. When I went to complete the transaction, the price changed and went up $15, so all I saved with a $40 Groupon that cost me $20, was $5. I felt I had picked the perfect flowers for my mother in law who just had surgery, so I went through with the order anyway. This is whe... read more
Business response:
Hello Kelly, Please accept our sincere apologies for the trouble you experienced with your order. I have reviewed your order and see we issued you a complimentary order which was delivered December 11. You will need to contact Groupon for your refund. If you have any questions or concerns, please contact us. Kind regards, Lauran L. Teleflora
Charged me for a floral arrangement that was never received. No one will respond to my phone calls or emails.
Business response:
Hello James, We are sorry for the issues with your floral order. A full refund of $62.67 has been applied back to your account and you will see this reflected on your account statement within 2 - 10 business days or by 12/23/21. It has been a pleasure to assist you. Please contact us for further assistance. Best regards, Skyler T. Teleflora
Sadly my mother passed *** her favorite color was purple. I asked to have as much purple as possible. But when it was received it was mostly white with less and totally different flowers then the picture on their website. Also we was supposed to have a 20% discount on a premium package. That they didn't give. A $105 charge that was worth half of that. When called to report our disappointment we were met with a cold shoulder. Their fix was to give us our 20% that was owed to us anyway. How can you fix this when a funeral is o... read more
Business response:
Hello Kelley, We apologize for the issues with your recent order. I have refunded you in full for the order. Please allow 2-10 business days for this to reflect on your credit card. I have also issued you a 30% future discount that will be emailed to you. Kindest regards Marcie S Teleflora
I ordered flowers for my cousin's funeral. Flowers did not show up. Funeral home has no record of delivery, and family does not have a card representing flowers. A local flower shop told Teleflora flowers were delivered. Teleflora would not give me the flower shop information, but said they would get back to me after said flower shop checked their records. Of course I have never heard back from them. It's more about the fact that my family did not have a floral representation at a family funeral than about the $70.00 billed ... read more
Business response:
Hello Jettie, We are sorry for the inconvenience. I have reviewed your order and a full refund of $68.17 has been applied back to your account and will reflect on your statement within 2 - 10 business days or by 12/1/21. It has been a pleasure to assist you. Please contact us for further assistance. Best regards, Skyler T. Teleflora
Paid for flower delivery online 24 hours prior to requested delivery. On the day flowers were to be delivered I received a call stating since no flower shops in the city I requested delivery too were open they could not deliver on date requested. Refund would take 7-10 days to receive. This was inaccurate and untrue. I contacted a florist in the city and had flowers delivered on time. This service is worthless, and will be the last time I ever use this company.
Business response:
Hello Jane, Please accept our sincere apologies for being unable to place your order for a timely delivery. We at Teleflora have florists all over America but sometimes they do not deliver to all areas. Again, we are so sorry we were unable to assist you. If you have any questions or concerns, please contact us. We appreciate you as a valued customer. Kind regards, Lauran L. Teleflora
Ordered flowers late at night on a Thursday with guaranteed delivery the next day by 5:00 pm. Flowers were for Boss's Day with several people contributing to the arrangement. Called around 3:00 pm to see what was happening as the status kept showing that the flowers were still with the florist with no estimated delivery time. As I've seen with several other complaints on this site, the **************** rep said they tried contacting the florist, but there was no answer. Sound familiar? What florist closes by 3:00 pm on a Fri... read more
Business response:
Hello Susan, We apologize that your order was not delivered as planned. The florist has sent in a delivery confirmation on the order. I have issued a full refund back to your card. Please allow 2-10 business days for that to post. You should see a refund by 11/04/2021. I have also issued a future discount that should be in your inbox. Kindest regard Marcie S Teleflora
I would give them 0 stars if I could. I get a call the day of the delivery of sympathy flowers that the florist says there is no one at the location with the recipient's name. This is a friend that I have known for over five years, who I have visited. The operator confirmed that I had the right address and phone number and said the order would be redelivered the next day. I get no call. I finally call Teleflora back, they say the florist has left the same message. They never called to tell me even though now the order is a d... read more
Business response:
Hello Rebecca, We apoloigize that your order was not delivered as requested. We have refunded you in full. Please allow 2-10 business days for this to post to your card. You should receive the refund by 10/29. Kindest regard Marcie S Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.