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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered flowers for a funeral with over 24 hours advance notice but indicated that service began at 9 am but delivery on prior day would be okay. Was assured it would be no problem. On the day of service the flowers were not there and no one reached out to tell us they wouldn't be there. When we finally got in touch with **************** they offered to send the funeral flowers to our house instead! Let me repeat, the flowers they never sent to the funeral home, they thought sending to our house would be a suitable fix! If t... read more
Business response:
Hello Lisa, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered on the requested date. It would be a pleasure to assist you further, however, I was unable to locate your order in our system with the information provided to me. Please contact us at X-XXX-XXX-XXXX or email your order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back fro... read more
They accepted my payment then could not find a florist that would accept the delivery for that cost. They guaranteed me a price and would not make good on the agreement. I talked to the local florist and they saw the order and denied it. Teleflora said they tried to contact the florist for 3 days and could not. They lied to me.
Business response:
Hello Owen, we apologize that your order was not delivered as requested. I was unable to locate a order with the information given. Please call us at X-XXX-XXX-XXXX. Kindest regard Marcie S Teleflora
Order # xxxxxxxxx on 9/29/21 for delivery for granddaughter's 16th birthday on 9/30/21. Checked to see if it was delivered in the afternoon. No delivery as of 3pm. Received a text at 4:32pm saying there was a problem with delivery. Received an email at 4:30pm saying, "Thank you for your Teleflora order. We appreciate your business. Unfortunately, we are unable to place your order for delivery on the requested day. So we may expedite your flower delivery, please click on the below link and follow the prompts to update your or... read more
Business response:
Hello Pamela, We apologize for the issues with this order. I have issued a complimentary order to go out to your granddaughter. A full refund has been issued back to your card. Kindest regard Marcie S Teleflora
I wish I could give them a 0 stars. I ordered flowers for a funeral a week before the service. On Friday I got an email saying they would be one day late. The day of the funeral so ok.... still works. One hour before the funeral I got a phone call stating they can't find a florest. One hour before the funeral.... really? They said they were sorry but sounded about as sincere as rock. Made it sound like I should be ***** the are refunding me. Worst **************** ever.
Business response:
Hello Martie, I am so sorry for the issues with your order. We were unable to locate a member florist in this area and you were refunded in full. If we can assist you further please call us at X-XXX-XXX-XXXX. Kindest regard Marcie S Teleflora
If I could do 0 stars I would. AVOID THEM AT ALL COST!!! I ordered two standard bouquets and only one got delivered upon calling **************** several times they did not have any solution for this. All they would do is try to contact the florist and put you on hold only to come back and say "the florist isn't answering so when we can get a hold of them we'll give you a call back" it's been 2 days since the flowers were suppose to be delivered so I requested to refund my money back & their response is, "we will bring this ... read more
Business response:
Hello Robyn, we apologize for the issues with your order. I show that the order was refunded in full on 9/20 please allow 2-10 business days for this to reflect on your card. If we can assist you further please call us at X-XXX-XXX-XXXX. Kindest regard Marcie S Teleflora
I dont ever leave reviews, but this is ridiculous. I ordered flowers for a friend on 9/13/21 for delivery on 9/16/21 before noon. I place the order, get my friend a nice big $100+ order with a balloon; somethin really nice cause she deserves it and has been my best friend for the last 5 years and both have helped each other in many ways. All anxious I go to check the status of the order 9/16 morning and it now says CANCELLED. I never received an email or phone call about cancellation or anything. Panicking i open up a CS cha... read more
Business response:
Hello ******, I am very sorry for your experience with Teleflora. Upon checking your order, even though our system deemed it may be fraud your order was delivered. You were also refunded in full. I am so glad you found another florist to deliver for you and your best friend received two bouquets. If you need anything further on this order, please contact us at X (XXX) XXX-XXXX. Best regards, Sue T. Teleflora
This is the 2nd time I have used the company and the order was not delivered on time. I was promised a refund and never received it.
Business response:
Hello Ashanti, We do apologize that your order was not delivered on the date that you choose. We have issued a refund in the amount of $21.12. Please allow 2-10 business day for that payment to be issued. If you have any questions please feel free to call us at X-XXX-XXX-XXXX. Best regards Marcie S Teleflora
I ordered flowers on 09/02/2021. The flowers were for my mother's birthday. They were to be delivered on 09/10/2021 . At around 6:00 pm on 09/10/2021 I contacted Teleflora **************** via phone because my mother hadn't received her flowers yet. I was told that the florist had until 7:00 pm to deliver the flowers. 7:00 pm came and my mother never received her flowers. I contacted **************** and spoke with another rep,who said she would contact the florist. the rep placed me on hold for about 8 minutes,she came back... read more
Business response:
Hello Marquita, We do apologize that your order was not delivered on the date that you choose. The order has been canceled and a full refund has been issued back to you. Please allow 2-10 business day for that payment to be issued. If you have any questions please fill free to call us at X-XXX-XXX-XXXX. Best regards ******** Teleflora
This is the WORST floral company!!!! I ordered an arrangement for my 94 year old mother that looked like a pink birthday cake. She got a small vase with yellow lillys and a hydrangea. She associates lillys with death. ***** Birthday.... I would have expected a contact call if they could not fill the order and would have been ***** to order roses in her favorite pink. Poorly done and made a joyous occasion pretty disappointing. SHAME
Business response:
Hello Deborah, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your mother did not receive the arrangement you selected for her birthday. I have reviewed your order and to show our apologies, I have issued a 50% refund back to your original form of payment in the amount of $37.62. Please allow 2 - 10 business days for this to reflect on your billing statement or by 9/16/21. Again, we apologize for the inconvenience. We appreciate you as a ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.