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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Back on 5/5/2021, I've place a $90 order for a butterfly vase of flowers for my daughter for Mother's Day. Delivery was expected May 7-9. No delivery was made during that time. I called Teleflora on Monday, May 10th at 6:30am to let them know that my daughter (who lives with me) never received her flowers for Mother's Day and wanted a refund. The gentleman states he would contact the florist to deliver the flowers ASAP. I advised I DO NOT want the flowers any more; Mother's Day was over. He then proceeded to state he will co... read more
Business response:
Hello *****, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. I have reviewed your order and we have issued a full refund back to your original form of payment in the amount of $86.58 as of 5/10/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/24/21. Again, we apologize for the inconvenience. It... read more
I would not recommend to anyone! I ordered a $65 bouquet to be delivered to my 90-year-old aunt for Mother's Day. What arrived was deplorable! It was not an arrangement, flowers were just put into the vase haphazardly. There was no height to it, they were just put into the vase and the arrangement was less than the size of the height of the vase. The amount of flowers was less than a third of what should've been in there. When I contacted them their response was to "credit my account a little less than $14" this **********... read more
Business response:
Hello Lynette, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have issued a full refund in the amount of $68.98 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inconvenie... read more
I will never use them again. I spent a fortune on flowers for my mother in law for mother's day. They whole bouquet died after 8 hours of her receiving them. My mother in law was upset and called them to try and get me a refund. They told her no problem. They called me and their call center agent was impossible to understand in her voicemail. I call back and they (Raina) have no idea what i'm talking about and then offer me 20%. I say this isn't acceptable, placed on another long hold and the best they can do is 50%. Ridicul... read more
Business response:
Hello Molly, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have issued a full refund in the amount of $63.75 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inconvenienc... read more
I received the gift of a bouquet today with dead and dying flowers. I have tried contacting the florist who delivered the flowers - they have 3 phone numbers listed on their website and I have called each number numerous times and get a message "User Busy". I have sent an email to Teleflora's ****************. There has been no response. I was using the Live Chat service but was cut off/hung up on when I could not provide the email of the sender. The last note to me on the Live Chat via the agent, Harlyn, was "we cannot help... read more
Business response:
Hello Cindy, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not happy with the arrangement that was delivered by the local florist in the recipient's area. Please have the sender to contact us directly for further assistance and I will be happy to help with any concerns. We hope to hear back soon. Best regards, ********* Teleflora
Ordered orchids for Mother's Day. They sent an arrangement that was NOT orchids! Did not contact me about any sort of change prior to delivery. That's 1. horrible communication and 2. bad business practice. Did not receive discount or refund. Did not indicate any change even after delivery. I didn't find out until my mom sent a photo.
Business response:
Hello Shelley, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not happy with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $53.98 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/23/21. Again, we apologize for the incon... read more
Ordered floral arrangement 05/03/2021 for mother's day to be delivered Sat. 05/08/2021, white,yellow,lavender flowers and greenery in clear vase. The gift arrived on time but was ugly orange large flowers in painted orange vase, it was not what was confirmed on web page. Called Teleflora and after 40 minutes of getting passed ****** to different people they agreed to reimburse 20 percent of the 101 dollars I spent. If you are on fixed income as I am it would benefit you to avoid Teleflora. ***** M
Business response:
Hello James, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. I was unable to locate an order for you in our system using the confirmation number provided. Please contact us at X-XXX-XXX-XXXX for further assistance.. We hope to hear back from you very soon. Best regards, ********. Teleflora
Warning do not buy from this company! I ordered Mother's Day flowers on Thursday to be delivered on Friday. Today is Sunday which is Mother's Day still no flowers! I called Friday, Saturday and now today. Saturday they told me they would be delivered. Nothing! I called they are only offering me 20% of my money back. I paid for flowers that my mother in law did not get!! I asked for someone in charge and they have me on hold and have not came back. I'm so done! I'm assuming no refund! This business is a fraud!! Never ever spe... read more
Business response:
Hello Patti, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. I have reviewed your order and we are researching with the florist to confirm delivery information. We will contact you back by phone as soon as possible with the information. To show our regret for the issues with your order, we have also issued a full refund in the amount of $63.12 back to your original form of payment. Please all... read more
Placed an order to be delivered on May 7, 2021, received a voicemail on Saturday saying they could not deliver what I wanted but could give me a different delivery date. Why would I need a different delivery date if you can't deliver what I ordered? Called Teleflora and told them I wanted to cancel the order, the **************** rep would not give me a cancellation number but said she cancelled it and i would receive an email. Did not receive an email! First time I have used Teleflora and I will never use them again!
Business response:
Hello Margaret, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and verified that your order has been canceled as requested. We issued a full refund in the amount of $74.18 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/20/21. Again, we apologize for the inconvenience. Plea... read more
I ordered a mixed basket of potted flowering plants and received a pathetic basket of cut stems of greenery and a few flowers, no live plants at all. This was an obvious attempt at fraud because a florist certainly knows the difference between plants and cut flowers. Teleflora refused to fulfill the order and at first only offered me $15 back, after more complaints they only gave me a 50% refund.
Business response:
Hello Bridget, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $75.18 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the incon... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.