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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst experience. I ordered flowers for my mom and they were supposed to be delivered on 5/5. I even pay extra. Well, as of 8pm on 5/5 she did not have flowers. Called the company and they say the delivery did not happen. That they were going to make sure the shop deliver them on 5/6 early in the morning. Well I call again and nothing, they can not even get a hold of the shop. They can not warranty that they will be deliver. Seriously and they only offer 30% of what I paid and 30%off my next order. Well there wil... read more
Business response:
Hello Sandra, I have reviewed your order and we are continuing to research with the local florist for delivery information. As soon as we hear from them we will contact you. A full refund of $74.87 was applied back to your original from of payment on 5/6/22. Please allow 2 -10 business days for this to reflect on your billing statement or by 5/20/22. It has been a pleasure to assist you. We hope to continue to serve your floral needs. Best regards, Skyler**. Teleflora
If I could give 0 stars I would. THIS COMPANY IS A SCAM!!!!! I ordered flowers for my grandmothers funeral, I called because I haven't received an email of confirmation. I gave them everything I used to place the order, to be told they don't have an order for me. BUT THEY WERE QUICK to charge my card. When I told them I want a refund, I was told they couldn't because they don't have any of my information in the system. How is that possible if u charged my card I'm confused!
Business response:
Hello Jessica, We are very sorry for the inconvenience. Unfortunately, I have been unable to locate an order for you in our system with the information available. For further assistance, please contact us with your order confirmation number that begins with 222. It has been my pleasure to assist you. We appreciate you as a customer and we hope to continue to serve your floral needs. Please contact us for further assistance. Best regards, Skyler T. Teleflora
Paid premium for a product, and then another premium for an exact day delivery which was offered for the day I needed.. I got a call at 1pm the day it was to be delivered stating that my order could not be delivered this day??!! Thanks for ruining my sisters birthday gift from me. On top of it they first tried to refund less then what I paid.. I messaged and confronted them .. they added the extra difference.. Today i checked my banking and the refund is gone .. These people are scammers .. DO NOT TRUST THEM FOR YOUR SPECIAL... read more
Business response:
Hello Anneissa, I do apologize for the issues you have had. I did look over your order and your refund was issued on April 15th. It takes 2 to 10 business or by 04/29 that you should see this refund. If your refund is not there you will need to contact your bank and seek to advice as to why. I do hope this helps. Again, I am sorry for your issues. Best regard, Sue T. Teleflora
I ordered a deluxe bouquet for my friend since she lives far from me. What I got vs what was delivered was absolutely unacceptable. She received a small bouquet that I could get at the 99 cent store. I sent the company a picture of the bouquet and asked them to honor what they said they were going to deliver. They gave me $12 back. Worst service ever. False advertisement. And for a huge price. The delivery itself was over $17. I never asked for a refund. I wanted them as a business to deliver what I paid for. Ultimate scam... read more
Business response:
Hello Julliette, I am sorry you were not ***** with the arrangement delivered. I have issued you a full refund. You should see that refund in 2 to 10 business days or by 05/02/2022. Again, I do apologize. Best regards, Sue T. Teleflora
This company is a total scam! I ordered flowers for my sisters birthday & get a confirmation that they would be delivered same day. I didn't hear anything from my sister regarding receiving her flowers so I tracked the order only to find out it was CANCELED!! I tried calling but couldn't get through so I chatted with their so called "experts" which was a waste because all she could tell me was to call the toll free number! I called the number and the rep answers and I give her my order number where she proceeds to put me on ... read more
Business response:
Hello Shadia, We apologize for the issues with your recent order. The system flagged the order for possible fraud and the order was canceled. For the protection of the card holder, the sender on the order is not contacted. A full refund was issued back to the card payment. Please allow 2-10 business days for this to post. Best regards Marcie S Teleflora
Teleflora is absolutely the worse online company I have ever delt with. **************** is totally non existent. I ordered flowers on April 3 for same day delivery and paid an additional $15 dollars for delivery by 1:00PM. It was for my 79 year old sister for her birthday. She was in rehab after just having been released from intensive care following surgery where she almost died. I called Teleflora at 1:00 pm and was told that the flowers had been delivered or were on route. I called back at 4:00 and was told that the orde... read more
Business response:
Hello Bruce, I have reviewed your order and a full refund of $91.55 has been applied back to your original form of payment as of 4/4/22. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/18/22. Again, we are sorry for the inconvenience. We appreciate your business, and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, Skyler T. Teleflora
I ordered flowers on March 16th to be delivered the 18th for a friend's birthday. Needless to say they never got there. They just kept giving me all these excuses as to why they couldn't get delivered. Kept pushing it back and pushing it back. Finally I just canceled my order. Still haven't gotten a refund. I ordered some place else. So disappointed.
Business response:
Hello Korissa, We apologize for the issues with your order. We issued a full refund on 3/20. Please allow 2-10 business days for this to post back to your credit card. You should see that refund by 04/01/2022. Kindest Regard, Marcie S Teleflora
This business is a total joke!! My boyfriend ordered me flowers for our anniversary and the took the liberty of just canceling the order and the reason being was "for my protection" which makes No sense!!!! HORRIBLE!! Will NEVER order from here ever!! RUN FAR AWAY from this company!!!
Business response:
Hello Stacy, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. Please have the sender contact us directly and we will do our best to find a resolution. We hope to hear back as soon as possible. Best regards, ********* Teleflora
Ordered flowers. Got a confirmation of delivery however they weren't delivered. Called and teleforal said they would have the florist send another bouquet the next morning. Nothing came! I called again and was told I needed to fe a complaint and they would see what happened. So I have no flowers for a once in a life time occasion and a company taking my money and telling me to try to get it back. Shoppers beware!
Business response:
Hello Jina, We are very sorry that you were not ***** with our services. I have reviewed your floral order and the delivery was confirmed by the local florist on 3/17/22 at 9:51 am. It has been a pleasure to assist you. Please contact us for further assistance. Best regards, Skyler*** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.