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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disastrous service. Placed an order for the delivery in Virginia for the next day, it turns out, there very not able to deliver... what a service!!! Avoid by all means, if possible!
Business response:
Hello Mr. ******* Please accept our sincere apologies for the inconvenience you have experienced with your order not being delivered. I can only imagine the frustration you are feeling. It would be my pleasure to assist you, however, there is not enough information to locate your order. Please contact us at XXX-XXX-XXXX with your order confirmation number or you can email it to us at ****************@Teleflora.com. Again, please accept our apologies and we look forward to hearing back from you. Kind regards, *****... read more
I placed an order for same day delivery for a birthday purchase and I received a notification in an email telling me that the delivery was made. It was not. I was home and not a delivery was received. I called the 1-800 #. Waiting for a response back on where my purchase was sent?! I will be calling my credit card company to disregard the charge from my VISA.
Business response:
Hello Lisa, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. I have reviewed your order and the delivering florist has confirmed that your delivery was completed to your recipient on 4/24/21. A full refund was issued back to your original form of payment in the amount of $19.68 as of 4/24/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/7/21. Again, I... read more
I had ordered a bouquet of flowers in a vase for my sister and it was not even close to the description of what I ordered . They got delivered a few days late also . When I called they offered me a 20% off on this purchase but I never received the discount . I called **************** five times and got the run around . Absolutely terrible **************** . I will not be ordering from them again and they needed to follow through with my discount . Flowers bouquets are not cheap and this one wasn't what I ordered.
I ordered flowers to be delivered the day before funeral. I just got off a long online chat that got me nowhere. The flowers were not delivered even though I was told they were. First, they couldn't reach the florist. Then the flowers were delivered. I asked for delivery confirmation to be forwarded to me. I got something that looked like the guy just typed it up himself. I called the funeral home myself while still on the chat only to find that nothing was delivered. I tell this to Ritsdon (whom I was chatting with) he tell... read more
Business response:
Hello *****, I am truly sorry for any inconvenience this may have caused. Customer satisfaction is our number one goal and we fell short this order. I have reviewed your order and processed a full refund of $205.76 credited back to your original form of payment. Please allow 2-10 business days to receive this back or by 5/17/2021. Again, please accept our sincerest apologies. If you have any further questions or concerns, please do not hesitate to contact us. Thank you, ******** Teleflora
I ordered Flowers twice for different people at Christmas 2020. I continually get email ads that I don't want , I have unsubscribed every time I get one . I got my latest adv today 4/14/2021. I have contacted and complained on face book to no avail. They keep telling me it takes 10 days to stop ads , it has now been 4 1/2 months of annoying ads. I would never recommend this company and most certainly wont order from them again. ******* ****
Business response:
Hello Richard, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. To ensure that you are removed from all of our marketing, if the email you received is from @b.teleflora.com, please click the link at the bottom of the email you received to complete the removal. It has been my pleasure to assist you. Please do not hesitate to contact us for further assistance. Best regards, ********* Teleflora
I am so unimpressed with this company. I ordered a bouquet pictured with mostly dark orange roses with a few pink daises; however, what was delivered was all yellow daises with two orange roses and a bunch of green leaf filler. It actually looked like one of those super cheap bouquets you pick up from the store for $5.00. Actually, this looked even cheaper than that. I paid close to $60 for this bouquet thinking I would actually get what I ordered. When I complained that gave me $11 as if that would rectify the situation. I ... read more
Business response:
Hello Cortland, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry for your disappointment with the arrangement delivered. I have reviewed your order and issued a full refund of $58.26 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues with your order, I have also issued a 50% discount code to be used on a future order. You will rec... read more
I ordered flowers to be delivered to my house by a specific florist in the area. I ordered premium and paid the price. The flowers sent were sent by a different florist, that I have never heard of for obvious reasons. The flowers were not even remotely close to the ones ordered. I asked for them to pick them up and give me a refund. They gave me a 50% refund and said to keep the flowers! The flowers are not worth 1/4 of what I paid! DO NOT USE TELAFLORA!!!
Business response:
Hello Suzanne, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to place your order with the requested florist for delivery and for your disappointment with the arrangement delivered. I have reviewed your order and issued a full refund of $86.33 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues with your order... read more
I placed a same day delivery order through teleflora.com to be delivered on April 8th. I received a phone call stating they could not deliver them that day, asking me if they could deliver the next day. I agreed. The next day I get a call telling me they could not deliver that day either and asking if they could deliver the next day which would be the 10th by that time. I told them if they could not deliver the same day, they should not advertise that they could and charge people for the service. I agreed only because they r... read more
Business response:
Hello Teresa, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist that could complete your delivery as requested. I have reviewed your order and confirmed that the order was canceled and a full refund of $68.60 has been applied back to your original form of payment as of 4/12/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues wi... read more
The worst company ever. I ordered flowers last week for my Grandmother for Easter. They should have been there by Monday. I called Monday afternoon and the phone rep told me that they would get there before 7 that night. I called Tuesday morning. The rep apologized. She called to the florists and she told me that it was going to be a priority. Tuesday evening I called and they said it was on the schedule to deliver and the would refund my half of what I paid. Here it is Wednesday. I have called them over 5 times, All I want ... read more
Business response:
Hello Tamika, I am truly sorry for any inconvenience this may have caused. Customer satisfaction is our number one goal and we fell short this order. After reviewing your order a full refund of $51.78 was processed on 4/7. You should receive this back in 2-10 business days or by 4/21. Also, I see to show our deepest apologies a complimentary order was sent to your grandmother the next. Again, words cannot express how sorry I am for this mistake. If you have any further questions or concerns, please do not hesitate to con... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.