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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I could give 0 stars. I placed a "Get Well" Flower delivery order on Wednesday first thing in the morning for same-day delivery. Everything was paid up just fine. I realized at the end of the day I should go Track Order and see if the flowers were delivered. No delivery. When I contacted them the next morning they said it will absolutely be delivered that day (Thursday). About mid-day on Thursday they said they'll have to make some cheap substitutions which I said ok to. I checked Friday morning to see if any delivery... read more
Business response:
Hello Manjari, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not delivered as requested. Unfortunately, I was unable to locate your order in our system with the information provided. Please contact us at X-XXX-XXX-XXXX for further assistance. Best regards, ********* Teleflora
If i could give them zero stars I would. I paid over $100 for the premium version of the "Blossoms in Vogue" bouquet that was supposed to be 14x14 inches and is described below: High-fashion flowers for the style-minded! This modern presentation of multicolored roses and green hydrangea has a tropical feel thanks to the hot color palette and the aspidistra leaves in the vase. Bright green hydrangea and rich green salal leaves mix with hot pink, yellow, and orange bi-color roses in a clear glass cylinder that's lined with... read more
Business response:
Hello Abigail, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not satisfied with the arrangement that was delivered. I have reviewed your order and issued a full refund of $99.97 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 8/4/21. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral n... read more
Ordered flowers for my wife on 7/6/2021 for our anniversary paid $68.01. (Order Number: (BBB won't let me post the number) Details: Teleflora's Desert Sunrise Bouquet - Standard < You'll have to look it up, since I can't post photos here) Firstly, the item arrived 1 day late, but the item that was delivered was not even remotely similar to the advertised item. REMOTELY. They have a little 'clause' at the base of the order confirmation that states some items may be substituted sure, I can understand say, not having baby's b... read more
Business response:
Hello Adam, I do want to apologize you have had to go through all this just to get a well-deserved refund. I have gone ahead and issued a full refund in the amount of $68.01. You will see that refund back to your form of payment in 3 different amounts. $13.60 issued on 07/07/2021, $20.40 issued on 07/08/2021, and $34.01 issued today 07/13/2021. It takes 2 to 10 business days from the date of issue to see that back on your form of payment. Again, I am truly sorry for the time you spent trying to get a refund and for the ar... read more
I would not recommend ordering flowers from this business. I ordered flowers for my daughter's birthday to cheer her up from just losing her twins from early labor. I placed the order on 6/24/2021 to be delivered on 6/26/2021. My daughter texted on 6/27/2021 saying the flowers were never delivered. I called customer services right away and they said the flowers were delivered. I said it was not. They contacted the flower shop and said they were told that the flowers were left at the front door in a box. Mind you my daughter ... read more
Business response:
Hello Marianne, I do apologize that this happened to you and that your daughter did not get her flowers. **************** is our number one priority at Teleflora, and we fell short. I do see that a full refund was issued, and a 50% future discount was sent. I hope that you will let us serve your future floral needs. Again, I am so sorry for the issues with this order. Please, feel free to contact us at any time to help place an order or for any questions you may have. Best regards, Sue T. Teleflora
I WOULD GIVE ZERO STARS!!!!! I GOT ABSOLUTE **** COMPARED TO WHAT I ORDERED! NEVER AGAIN! SHAME ON ME FOR THINKING THIS WOULD TURN OUT THE WAY THEY WERE SUPPOSED TO!!!!
Business response:
Hello Kelly, I'm sorry that you were disappointed in the arrangement delivered. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $10.85 issued back to your original form of payment within 2-10 business days or by 07/05/2021. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, ******** Teleflora
I went to Teleflora.ca Inc. site to order flowers. I live in Alberta and the flowers were delivered to Victoria, BC. Nowhere did I see that prices were in US dollars. Because this is a .ca site , I thought I was being charged in Canadian dollars. The order I placed, and viewed, did not say US dollars. I was shocked when I checked my credit card bill to see that $32.00 had been added for US exchange. I called Teflora, and at first their was confusion about Canada using the same symbol for our dollar ( $)! I had deleted my con... read more
Business response:
Hello Judith, I am so sorry you were not aware that you would be charged in US funds. To show our apologies, a 35% future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents using the Secure Chat Feature located at the top of our website labeled Need Help? to place your order since the code will not apply online. If you misplace your discount code, don't worry, a copy of it will be on this order for ref... read more
The order arrived two days later and very different from what I ordered. I am not going to use TELEFLORA again. Very disappointed with this company.
Business response:
Hello Hadas, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. Unfortunately, I was unable to locate your order in our system with the information provided. Please contact us at X-XXX-XXX-XXXX for further assistance. Best regards, ********* Teleflora
WHAT A JOKE!! I ordered flowers with Telflora for my anniversary. I have used their company for many years to deliver flowers to my wife's work for her big yearly celebrations (Valentine's Day, Mother's Day, Anniversary, and her Birthday) in addition to any other situations where I would send flowers. They were my go to and I have always used them, even with mix ups - I had always had a comfort using them. Well, today as the day was drawing to a close, I called the local florist that THE SITE LET'S ME CHOOSE!! I was told by ... read more
Business response:
Hello Shane, Please, accept our most sincerest apologies for your order being canceled and your anniversary being ruined. I have issued you a 50% future discount code sent to the email we have on file. The 2 to 10 business days refund policy is really the length of time it takes for your banking institution to process the refund. Once we hit refund/cancel it then goes directly to the bank your credit card is issued through. Again, we are truly sorry your order was not delivered as planned and for the lack of empathy you e... read more
I am very disappointed in this company. I order Mother's Day flowers, and they canceled my delivery the day of delivery. Apparently they had no florist available in my mother's location that could service the request. Should have been told to me before ordering. My mother got nothing for mother's and that's so wrong. She deserved it!
Business response:
Hello Heather, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your recipient's arrangement was not delivered. I have reviewed your order and a full refund has been issued back to your original form of payment in the amount of $131.05 as of 5/7/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/21/21.I have also issued a 50% discount code that can be used on a future order in case you decide to give us another c... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.