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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a $74 arrangement for my friends birthday to be delivered on 10/2/20 (Friday). I called Friday late afternoon and said they are still not delivered. The rep said it was a mistake and they will give me a discount of 20% and promise to send the flowers first thing Saturday morning and will give me a call and email confirmation. Sunday afternoon, still no flowers, calls or anything. Call them, and they still want me to pay 50% of the bill to have it delivered Monday (now 3 days past the birthday). No offers on complim... read more
Business response:
Hello Yasii, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I am so sorry your order wasn't delivered in a timely manner. That first order has been cancelled and we issued a complimentary order that was delivered Monday, October 12. If you have any questions or concerns, please contact us. We appreciate you as a valued customer and hope to fulfill your future floral needs. Kind regards, Lauran L. Teleflora
I placed an order for flowers in 9/23/20 for a generic bouquet of a predetermined $ amount. I know that the city in which the delivery was to be made has multiple florists. I was notified on 9/28, the day the delivery was to be made that my order was cancelled as they could not find a florist that could fill it. Terrible and unbelievable service. I do not recommend this company and will NEVER use them again.
Business response:
Hello Gary, Please accept our most sincere apologies for the cancellation of your order with Teleflora. I can only imagine the frustration you felt finding out we couldn't place your order. There are many florists in the Auburn area, but we do not have a member florist there currently. They have closed because of the Covid 19 virus. Again, I am so sorry for the inconvenience you experienced. We value you as a customer and hope to serve you in the future. If you have any questions or concerns, please contact us. Kind regar... read more
If I could give Teleflora a zero I would. This was my final time using them. I ordered the Be ***** flowers for my niece's birthday on the same day delivery with a balloon and a box of chocolates almost $80 later... the results I was sent a it was delivered notice on Weds just to call on Thursday to find out it was NEVER delivered. AFTER I called it was Delivered on Thursday NOT The Bouquet I ordered, NO BALLOON or A BOX OF CHOCOLATE!! The flowers had A LOT OF GREENERY instead of Yellow and white flowers excuses for that . I... read more
Business response:
Hello Marie, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I am so sorry what you ordered was not what was delivered. I have issued a full refund to your original form of payment in the amount of $18.95. Please allow 2-10 business days or until October 27 for your financial institution to post this to your account. If you have any questions or concerns, please contact us. We appreciate you as a valued customer and hope to fulfill your future floral needs. Kind r... read more
This is in regards to a order placed for a FUNERAL SERVICEÂ.ÂÂ 9/5 was the date I had scheduled a delivery for after ordered a standing spray of flowers for my grandmother's viewing/wake. Initially, I choose this company because I saw the positive reviews on groupon (which is manipulated because now seeing all the negative reviews on BBB I see that there were many others who experiencedÂwhat I have) and someone picking up on the line where you order flowers - not the one where you have an issue with your order- I was foolish... read more
Business response:
Hello Manami, we sincerely apologize for the non delivery of such an important arrangement. We understand how significant a memorial service is and regret that you had to spend so much time and effort reaching us. I have reviewed your order and attempted to contact you on 9/07. I wanted to let you know that we have issued a full refund to your account and would like to offer a complimentary arrangement in remembrance of your grandmother. Please contact us at X-XXX-XXX-XXXX or email ****************@teleflora.com so we may di... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.