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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered flowers . Not delivered ( not even same arrangement) on time
Business response:
Hello Mary, Please accept our sincere apologies for the issues you experienced with your order. I can only imagine how frustrated you must have felt finding out we were unable to deliver same day. We work with flower shops that are individually owned and set their own cut off time for same day delivery. Unfortunately, by the time your order was sent to the shops, it was too late. I have issued you a 50% future discount, which you will receive through your email, to use on your next order. Again, I am so sorry for any incon... read more
I placed a flower order on 2/26, to be delivered on 2/27, for the loss of a very close family member. I received an email on 2/27 that the order couldn't be filled and I rescheduled the delivery to 3/1. I received another email on 3/1 that the order still couldn't be filled, still no reason as to why they couldn't fill the order. When I called that same day they guaranteed me they would be delivered on 3/2. Yet again, I received another email on 3/2 saying my order is cancelled and I "should" get a refund. I spent a lot of m... read more
Business response:
Hello Laura, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered on the requested date. I have reviewed the details of your order. Unfortunately, there were no florist available in the recipient's area that could accept the order for delivery. The order has been canceled and a full refund of $51.52 was applied back to your original form of payment as 3/2/21. Please allow 2 - 10 business days for this to reflect on your bil... read more
As he has done for many years, my husband ordered three Christmas floral arrangements. One order was refunded as the flowers were not deliverable. The other two orders were delivered, but were not at all what we had selected. We were very disappointed this year. I'm not at all sure we'll use Teleflora next year. P. Faustini
Business response:
Hello Paula, Please accept our sincere apologies for the issues you experienced with your orders placed with Teleflora. I can only imagine the frustration you must have felt. It would be my pleasure to assist you, however, there is not enough information to access your orders. Please respond to this with your confirmation numbers or your phone number. Again, I am so sorry for any inconvenience this may have caused. We look forward to hearing back from you. Kind regards, ********* Teleflora
I ordered flowers and paid for same day delivery and it's now two days later and they still haven't arrived. They told me the flower shop would send an expected delivery date after calling **************** 3 times, but I never got any sort of email or text confirmation. I'd like a full refund because they are pointless now.
Business response:
Hello Devon, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered as requested. I have reviewed your order and confirmed that the order was canceled as requested and a full refund of $59.32 has been applied back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/17/21. It has been my pleasure to assist you. We appreciate you as a customer an... read more
This was the most disappointing and horrible experience. I ordered flowers one day before it should have been delivered. It never got delivered. I never received a delivery confirmation so I finally called later in the day that it was supposed to be delivered. I was put on hold for almost one hour while they tried to resolve the problem and finally said it was too late in the day for the shop to deliver to a business. I asked for a supervisor and an immediate refund but nobody was helpful. Please DO NOT order from this compa... read more
Business response:
Hello Jeri, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered as requested. I have reviewed your order and confirmed that the order was canceled as requested and a full refund of $52.98 has been applied back to your original form of payment as of 1/29/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/10/21. It has been my pleasure to assist you. We appreciate you as ... read more
I cancelled my membership with Teleflora via mailed letter as instructed by their website and my sales rep in Oct 2020 and they still insist that I owe them money and continue to charge me. They sent me $33.000.00 in orders for 2020 and I was only paid $1,700.00 for the entire year. They are a rip off. Stay away from this company they are a scam.
Had order for 3 days. Substituted flowers the day before. Cancelled order on delivery day! Terrible company
Business response:
Hello Elaine, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to complete the delivery of the birthday arrangement as requested. A full refund of $75.05 has been applied back to your original form of payment as of 1/23/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/5/21. To show our apologies, we would like to deliver a beautiful fresh arrangement to you at your address at no char... read more
Never delivered the flowers I ordered and was not very helpful. Waiting for my refund. Horrible company! Do not order from here!!!
Business response:
Hello Denise, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to complete your delivery as requested. A full refund of $92.31 has been applied back to your original form of payment as of 1/25/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 2/8/21. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve you in the future. Please cont... read more
I wish I could give zero stars. Will never use Teleflora again. I ordered a specific arrangement that was on their website for my parents for the holidays and what was delivered was not even close. I would have never ordered what they used as a replacement as it was one of the ugliest things I have ever seen. I contacted Telaflora to complain and was told they could not replace the arrangement because they were 'too busy'. They agreed to only a partial refund. I wish I could give no stars.
Business response:
Hello Delinda, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can only imagine the frustration you must have felt. It would be my pleasure to assist you, however, there is not enough information to access your order. Please answer this response with your confirmation number or your phone number. Again, I am so sorry for any inconvenience this has caused. I look forward to hearing back from you. Kind regards, Lauran L. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.