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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flowers to be delivered to my house by a specific florist in the area. I ordered premium and paid the price. The flowers sent were sent by a different florist, that I have never heard of for obvious reasons. The flowers were not even remotely close to the ones ordered. I asked for them to pick them up and give me a refund. They gave me a 50% refund and said to keep the flowers! The flowers are not worth 1/4 of what I paid! DO NOT USE TELAFLORA!!!
Business response:
Hello Suzanne, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to place your order with the requested florist for delivery and for your disappointment with the arrangement delivered. I have reviewed your order and issued a full refund of $86.33 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues with your order... read more
I placed a same day delivery order through teleflora.com to be delivered on April 8th. I received a phone call stating they could not deliver them that day, asking me if they could deliver the next day. I agreed. The next day I get a call telling me they could not deliver that day either and asking if they could deliver the next day which would be the 10th by that time. I told them if they could not deliver the same day, they should not advertise that they could and charge people for the service. I agreed only because they r... read more
Business response:
Hello Teresa, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist that could complete your delivery as requested. I have reviewed your order and confirmed that the order was canceled and a full refund of $68.60 has been applied back to your original form of payment as of 4/12/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues wi... read more
The worst company ever. I ordered flowers last week for my Grandmother for Easter. They should have been there by Monday. I called Monday afternoon and the phone rep told me that they would get there before 7 that night. I called Tuesday morning. The rep apologized. She called to the florists and she told me that it was going to be a priority. Tuesday evening I called and they said it was on the schedule to deliver and the would refund my half of what I paid. Here it is Wednesday. I have called them over 5 times, All I want ... read more
Business response:
Hello Tamika, I am truly sorry for any inconvenience this may have caused. Customer satisfaction is our number one goal and we fell short this order. After reviewing your order a full refund of $51.78 was processed on 4/7. You should receive this back in 2-10 business days or by 4/21. Also, I see to show our deepest apologies a complimentary order was sent to your grandmother the next. Again, words cannot express how sorry I am for this mistake. If you have any further questions or concerns, please do not hesitate to con... read more
Horrible, sad experience where a little sick child did not get flowers from her Nana. I ordered on Thursday morning for a Sat delivery the day she would be home from hospital. Plently of time to contact the florist and make certain everything was OK. They did not let me know until that night they were not delivered. Gave me the option of Monday which was not acceptable but what choice did I have? Had they told me earlier they could not deliver I could have ordered elsewhere. So the family waited all day MONDAY until late tha... read more
Business response:
Hello Calista, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and a full refund back was issued back to your original form of payment in the amount of $55.48 as of 3/23/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/6/21. I have also issued a 50% discount code that can be used on a future order in case you decide to giv... read more
I will never order flowers fromTELEFLORA Ever again. They are thieves. They say they deliver your order. Its a lie. They can't even admit they delivered to the wrong address. They stoled my money and refuse to give me a refund. No one at the My Aunts 80th Birthday Party saw any flowers delivered to her. They ruined my surprise for her 80th. Anyway they are a horrible Company. Do not do business with them. **************** is a joke. They want to argue like children. Shameful liars
Business response:
Hello Ronald, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement for your aunt's 80th birthday was not delivered. I have reviewed your order and issued a full refund back to your original form of payment in the amount of $77.00. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/19/21. Again, I am very sorry that you were not completely satisfied with the service you received with us. It has been my ple... read more
Never had a florist not deliver flowers for a birthday. This teleflora company should be closed. Terrible service. No phone call for why they couldn't deliver. Will never use this company again.
Business response:
Hello Brenda, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can only imagine how frustrated you must have felt. I have issued a 50% future discount to show how sorry we are. You will receive this in your email with directions on how to use it. Again, we are so sorry for any inconvenience this may have caused. If you have any questions or concerns, please contact us. Kind regards, ********* Teleflora
Our Cousin's Funeral was yesterday. She was 44 years old. All of us cousins ordered a floral arrangement through Teleflora a week before the funeral. The flowers were to be delivered to the funeral home the day before the funeral. THE FLORAL ARRANGEMENT WAS NEVER DELIVERED! All of the cousins were so upset. How can this happen? I called Teleflora, they apologized and are refunding our money. This situation is ridiculous. DO NOT USE TELEFLORA if your delivery needs to be made. Do not let this happen to you. It is embarrassing... read more
Business response:
Hello ***, Please accept our sincere apologies your arrangement wasn't delivered to your cousin's funeral. I can only imagine how upsetting that was. I have researched this and it appears there was a mix up with the date of visitation between our flower shop and funeral home. I am so sorry for this. I have issued you a 50% future discount. You will receive a email with your special code attached. Again, please accept our apologies. We do value you as our customer and we hope you give us the opportunity to serve you in the f... read more
I am so disappointed and angry with Teleflora. I had ordered flowers for my daughter on March 17 for her birthday the following day March 18. I was guaranteed delivery by 7 PM. She was leaving her home for a flight at 7:00PM so I figured at least see would her something nice before she left. I spoke to ***** who apparently is a supervisor who had the worst attitude. The only thing he could offer me was cancel the order or ship it to a different address. How pathetic is that!! He never even offered me a coupon, nothing. Thi... read more
Business response:
Hello Fiona, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered on the requested date. It would be a pleasure to assist you further, however, I was unable to locate your order in our system with the information provided to me. Please contact us at X-XXX-XXX-XXXX or email your order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back fr... read more
Teleflora are not to be trusted. Do not order from them. They took my order for valentine flowers and told me they would be delivered in 2 days. 24 hours later they called to tell me delivery would be 2 days late - their explanation was that at the time of order they can't confirm delivery with the local florist. No discount was offered and I had to request one. 24 hours later they emailed me to cancel my order as it could not be carried out by the local florist. They informed me I would receive a refund. Over a week later I... read more
Business response:
Hello Steve, Please accept our sincere apologies for the issues you have experienced with your order. I am so sorry we do not have a member florist in Castle Douglas. I do show we cancelled your order on 02/15 and issued the final refund in the amount of $60.74. This should be back in your account; if not, please contact us. Again, I am so sorry for any inconvenience this has caused. Kind regards, ********* Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.