This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will never order flowers thru them again! My sister order 3 different arrangements for my daughter while in the hospital undergoing surgery. The flowers that were delivered were looked like they came from a grocery store. They were all 3 exactly the same arrangements same vase with same flowers in all three. The flowers aren't even the same colors that we ordered. Not even close to what was ordered. She was suppose to get balloons and didn't get them as well. The flowers cost $328 and I maybe would have paid $22 each
Business response:
Hello Stephanie, I do apologize that the arrangements were not what your sister ordered. Could you please, have your sister call us at X XXX-XXX-XXXX, unfortunately, we cannot discuss her order with you. Again, I am truly sorry for the arrangements not being satisfactory and items missing. Best regards, Sue T. Teleflora
I Ordered flowers for the 25th because she is leaving her mom's in Florida for home in Kentucky on Thursday the 26th. That's why I ordered 2 days ahead should have given enough time to prepare the flowers and plan for delivery today. I am not real ***** about this situation. Had I checked your reviews I do not think I would have done this, the reviews were with the BBB, that should have told me more than enough. I would have been better off to look up a local florists and ordered though them and cut out the headache. My ... read more
Business response:
Hello Frank, Please accept our sincere apologies for inconvenience your wife had waiting for her arrangement to be delivered. We have issued a refund of $18.07 yesterday, please allow 2-10 business days or until September 10 for your financial institution to post to your account. We have also issued a 50% future discount which you will receive via your email address. Again, we are so very sorry for the aggravation you and your wife experienced. You are a valued customer and we look forward to serving your future floral n... read more
I ordered flowers for my birthday a week in advance. When it came to the day that they were supposed to be delivered, I didn't have anything at 4pm. I called and customer service tried to get ahold of the local florist who didn't pick up. They said they had "until 7pm" for them to be delivered and to just wait. I got an auto generated email at 6:00pm saying the flowers had been delivered, but they were nowhere to be found. I called customer service back at 7pm with no physical flowers in my possession and asked why I receive... read more
Business response:
Hello Allison, I am so sorry for the experience you had have had with your order. I understand how upset you are about not getting your birthday flowers on your birthday. I have issued a 50% refund. Please allow 2-10 business days before seeing that reflect on your billing statement. We do value you as a customer and hope you will give us another chance to deliver your future floral orders. If you have an questions please do not hesitate to contact us. Best regards Velvet A Teleflora
If you want spam delivered to your email account then Teleflora is your company. I ordered flowers from them almost two months ago and have been spammed everyday since then. I have tried to unsubscribe twice (for some stupid reason they claim it takes 10 days for this to have an effect....hey guys, this is 21st century databases....it should be instant). Unsubscribing had no effect....the spam keeps pouring. Teleflora - you need to be more respectful and smarter in dealing with your customers. After receiving more than 50 sp... read more
Business response:
Hello Peter, I am very sorry about this experience. We certainly would like the opportunity to discuss this issue with you, please contact us at XXX-XXX-XXXX so we can assist you. Again, we do apologize for any inconvenience. Best regards, Sue *. Teleflora
I placed an order for flowers to be delivered. They could not deliver flowers on the day they were promised to be delivered. Called Teleflora and they could not get an answer from florist. This has gone on for two days. I asked for the Florist information so I could contact them they were unable to provide this information. They could not give a new delivery time. I asked for a refund they said would take 10 days. I have no flowers no money. This is very bad business. I will never use their service again. I will call a flori... read more
Business response:
Hello Tallye, Please accept our most sincere apologies for the issue you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist in your recipient's area that could deliver on the requested date. I have reviewed your order and it has been canceled as requested. A full refund of $67.07 was applied back to your original form of payment as of 8/18/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 9/1/21. To show our apologies, a 20% fu... read more
The quality of flowers ordered in Teleflora's premium of Magnificent Mauves Bouquet floral arrangement and was beyond disappointing. I felt ripped off when my friend received her flowers for her sister's funeral that consisted primarily of daisies and carnations. I paid for higher end flowers and received the cheapest of substitutions. I did email Teleflora directly and received a generic response that my order may differ from what was pictured. The florist should have sent a bouquet of similar quality not the downgraded pro... read more
Business response:
Hello Andrea, Please accept our sincere apologies for what you ordered not being what was delivered. I understand this is very frustrating. I have issued a full refund in the amount of $123.51; Please allow 2-10 business days or until August 26 for your financial institution to post this to your account. We appreciate you as a valued customer and hope to fulfill your future floral needs. Again, I am so sorry any inconvenience this may have caused you. Kind regards, ********* Teleflora
I purchased an arrangement with a Zen garden theme and the arrangement that was delivered by the local North Carolina florist was not comparable in price nor in the selected flowers. In an attempt to rectify the situation and being a repeat customer I was given only $19 as a credit. This was very disappointing and I would not support this business again. I've also told individuals in my network to rethink before using Teleflora services. I have a picture reflecting what was ordered vs. what was delivered and it is a startlin... read more
Business response:
Hello Patricia, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not satisfied with the arrangement that was delivered. I have reviewed your order and issued a full refund back to your original form of payment in the amount $94.35. Please allow 2 - 10 business days for this to reflect on your billing statement or by 8/20/21. Again, we are very sorry for the issues you have experienced. Please do not hesitate to contact us with any ... read more
Some florists no longer do business with Teleflora but the Teleflora website is still running and accepting orders. Teleflora needs to take down these sites and stop inconveniencing and confusing people
Business response:
Hello Kelly, Please accept our sincere apologies for any trouble you have had with our website. I have let our IT people know and they will be looking into it. Again, we are so sorry. Kind regards, Lauran L. Teleflora
BAD Teleflora business practice. '0' Stars - made me insert a 1 star but does not deserve it. I ordered an arrangement and a specific date for delivery. I waited 2 days past the delivery date to ask the recipient about the flowers I had sent. They were NEVER delivered and Teleflora NEVER told me! BOGUS. I contacted Teleflora **************** to find out what happened. The said the company that was to fulfill the order said there was a payment issue(???). Again BOGUS. I use my Amex via Paypal and the charge went through w... read more
Business response:
Hello MJ, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not delivered on the correct date as requested. I have reviewed your floral order and a full refund of $74.36 has been issued back to your original form of payment. Please allow 2 -10 business days for this to reflect on your billing statement or by 8/4/21. Again, we are very sorry for the inconvenience. It has been my pleasure to assist you. We appreciate you as a cu... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.