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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order almost two weeks in advance and scheduled a delivery for two days prior to Mother's Day. I chose the delivery date knowing how busy it would be on the day before and the day of Mother's Day and hoped this would avoid problems or delays. I received a call and email on the day of delivery. I called them back and was informed that my order "was not processed for delivery today" and wanted me to agree to reschedule delivery for 7 days later. They said there wasn't a florist in the area to process the order (the... read more
As of this moment, my order has not yet been delivered to the recipient. I placed he order on 04/19 for delivery on 05/07 as this was the day that worked for the recipient. I have called **************** four times to follow up: 1st call- 05/07/202 at 6:20pm- called to inquire about delivery. I was told per phone agent that since florist was busy my order would be deliver on 05/13. This is a mother's day order, so clearly 05/13 does NOT work or I would selected that date. Agent called florist and was told that it was a mi... read more
Business response:
Hello Alessandra, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order was not been delivered as requested. I have reviewed your order and the local florist confirmed the order was delivered on 5/8/21. To show our regret for the issues with your order, I have also issued a full refund in the amount of $69.99 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/... read more
What a disappointment. Take your business somewhere else! I ordered premium flowers for my mom to be delivered on her birthday. Of course she never received it. So i called teleflora only to find out that the shop did not have the specific arrangement. My questions is why did i not get notified? I ordered it least 1 week out. I even give them 3 chances to make it right. I opted for florist's choice to the value of what I paid to be delivered the they after and them again 2 days later. I finally cancelled everything and reque... read more
Business response:
Hello Amalia, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangements you purchased were not delivered as requested. I have reviewed your order and it has been canceled as requested. Your full refund was applied back to your original form of payment in the amount of $80.18 as of 4/6/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. I have also placed a complimentary order to be deli... read more
I placed an order online for a Blush Rush Premium Bouquet to be delivered on 05/07/2021. They ended up delivering a smaller arrangement, the Desert Sunrise bouquet which had a horrible large plastic flower in the front. When I contacted **************** best they could do is a 50% refund and I was without flowers for Mother's Day. They cited a substitution policy saying: "It is because we have a substitution policy and the only shop that deliver this order substituted the arrangement in order for us to deliver it on time." t... read more
Business response:
Hello Jonathan, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $89.83 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inco... read more
I visited the website once FOR INFORMATION. Never agreed to a newsletter. Started receiving emails NON-STOP from there (3-4x a day). Emailed to «Âunsubscribe» although I never subscribed. I received the confirmation email. Have never stopped receiving their marketing emails. Teleflora violated my privacy. Make it stop!!
Business response:
Hello Stephanie, I am truly sorry for any inconvenience this may have caused. This message is to confirm that we have removed your email address from our contact lists to prevent receiving future promotional emails. Please note this process may take up to 10 business days to take effect. If you have any further questions or concerns, please don't hesitate to contact us Best Regards, Emily ** Teleflora
I have used Teleflora MANY times in the past but I just had the worst experience EVER with them! I ordered an arrangement at 9:40 AM on Friday 4/30 for an employee's funeral (calling hours at 3PM on Saturday 5/1). The order was never delivered. When I got to work this morning, there was a voicemail sent on SUNDAY telling me the local florist couldn't fill the order. They had ALL day on Friday to let me know so I could have made other arrangements, but no one contacted us all day. They offered to deliver the arrangement to th... read more
Business response:
Hello ********, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. We have issued a refund of the full charge to your original form of payment in the amount of $99.49 which will reflect on your billing statement within 2 -10 business days or by 5/20/21. We appreciate you as a customer and we hope to continue to serve your needs in the future. Again, we apologize for the inconvenience. It has bee... read more
If I could leave a negative star review I would. My AMEX card was offering a special discount for Teleflora. Ordered by phone, assured of delivery date. Didn't arrive despite email. Promised next day. Did not arrive. Occasion missed. Very upset. Ordered flowers locally and guess what same exact price. Coupon code a farse. $82 of nothing! Employees struggled to speak and understand English. Terrible company taking advantage of people.
Business response:
Hello Jackie, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist that could complete your delivery as requested. I have reviewed your order and confirmed that the order was canceled and a full refund of $82.51 has been applied back to your original form of payment as of 5/7/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/20/21. To show our regret for the issues wit... read more
I ordered flowers 5 days I advance for my mother and father's anniversary. I was guaranteed they would be delivered on the date I had requested. NO FLOWERS!!!! I called teleflors 2 times inquiring and they said they were on the truck for delivery. It is now 7:40pm AND NO FLOWERS!!!!! NEVER USE THESE JERKS AND LIARS.
Business response:
Hello Mervin, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. we are so sorry for the late delivery of your order. I have reviewed the order and confirmed that the order was delivered on 4/30/21. To show our regret for the issues with your order, I have also issued a 50% discount code to be used on a future order. You will receive the code by email. Again, we apologize for the inconvenience. It has been my pleasure to assist you. Please do not hesitate to contac... read more
I ORDERD A PREMIUM ARRANGEMENT ON APRIL 23 FOR MY MOTHERS BIRTHDAY. I WANTED SOMETHING THAT LOOKED FANCY SINCE IT WAS HER 61ST. THE ARRANGEMENT I RECEIVED LOOKED NOTHING LIKE WHAT I HAD PAID FOR BESIDES THE COLOR. I WAS VERY DISAPPOINTED AND HAD TO GO BACK AND FORTH WITH THE COMPANY AND BARELY GOT ANYWHERE. I WOULD LIKE TO UPLOAD WHAT I ORDER AND WHAT I RECEIVED FOR YOU TO TAKE A LOOK AT. THIS WAS VERY DISAPPOINTING AND I WOULD LIKE TO BE GIVEN A FULL REFUND. I PAID OVER 100.00 FOR THIS ARRANGEMENT AND AM TRULY DISAPPOINTED ... read more
Business response:
Hello Nancy, Please accept our sincere apologies for the inconvenience you experienced with your order placed for your mother's birthday. I can only imagine how disappointing it was. It would be my pleasure to assist you, however, there is not enough information to locate your order. Please call us at XXX-XXX-XXXX with your confirmation number or phone number; you can email that information also to ****************@Teleflora.com. We appreciate you as a customer and look forward to hearing back from you. Kind regards, ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.