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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible, sad experience where a little sick child did not get flowers from her Nana. I ordered on Thursday morning for a Sat delivery the day she would be home from hospital. Plently of time to contact the florist and make certain everything was OK. They did not let me know until that night they were not delivered. Gave me the option of Monday which was not acceptable but what choice did I have? Had they told me earlier they could not deliver I could have ordered elsewhere. So the family waited all day MONDAY until late tha... read more
Business response:
Hello Calista, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and a full refund back was issued back to your original form of payment in the amount of $55.48 as of 3/23/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/6/21. I have also issued a 50% discount code that can be used on a future order in case you decide to giv... read more
I will never order flowers fromTELEFLORA Ever again. They are thieves. They say they deliver your order. Its a lie. They can't even admit they delivered to the wrong address. They stoled my money and refuse to give me a refund. No one at the My Aunts 80th Birthday Party saw any flowers delivered to her. They ruined my surprise for her 80th. Anyway they are a horrible Company. Do not do business with them. **************** is a joke. They want to argue like children. Shameful liars
Business response:
Hello Ronald, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement for your aunt's 80th birthday was not delivered. I have reviewed your order and issued a full refund back to your original form of payment in the amount of $77.00. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/19/21. Again, I am very sorry that you were not completely satisfied with the service you received with us. It has been my ple... read more
Never had a florist not deliver flowers for a birthday. This teleflora company should be closed. Terrible service. No phone call for why they couldn't deliver. Will never use this company again.
Business response:
Hello Brenda, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can only imagine how frustrated you must have felt. I have issued a 50% future discount to show how sorry we are. You will receive this in your email with directions on how to use it. Again, we are so sorry for any inconvenience this may have caused. If you have any questions or concerns, please contact us. Kind regards, ********* Teleflora
Our Cousin's Funeral was yesterday. She was 44 years old. All of us cousins ordered a floral arrangement through Teleflora a week before the funeral. The flowers were to be delivered to the funeral home the day before the funeral. THE FLORAL ARRANGEMENT WAS NEVER DELIVERED! All of the cousins were so upset. How can this happen? I called Teleflora, they apologized and are refunding our money. This situation is ridiculous. DO NOT USE TELEFLORA if your delivery needs to be made. Do not let this happen to you. It is embarrassing... read more
Business response:
Hello ***, Please accept our sincere apologies your arrangement wasn't delivered to your cousin's funeral. I can only imagine how upsetting that was. I have researched this and it appears there was a mix up with the date of visitation between our flower shop and funeral home. I am so sorry for this. I have issued you a 50% future discount. You will receive a email with your special code attached. Again, please accept our apologies. We do value you as our customer and we hope you give us the opportunity to serve you in the f... read more
I am so disappointed and angry with Teleflora. I had ordered flowers for my daughter on March 17 for her birthday the following day March 18. I was guaranteed delivery by 7 PM. She was leaving her home for a flight at 7:00PM so I figured at least see would her something nice before she left. I spoke to ***** who apparently is a supervisor who had the worst attitude. The only thing he could offer me was cancel the order or ship it to a different address. How pathetic is that!! He never even offered me a coupon, nothing. Thi... read more
Business response:
Hello Fiona, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered on the requested date. It would be a pleasure to assist you further, however, I was unable to locate your order in our system with the information provided to me. Please contact us at X-XXX-XXX-XXXX or email your order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back fr... read more
Teleflora are not to be trusted. Do not order from them. They took my order for valentine flowers and told me they would be delivered in 2 days. 24 hours later they called to tell me delivery would be 2 days late - their explanation was that at the time of order they can't confirm delivery with the local florist. No discount was offered and I had to request one. 24 hours later they emailed me to cancel my order as it could not be carried out by the local florist. They informed me I would receive a refund. Over a week later I... read more
Business response:
Hello Steve, Please accept our sincere apologies for the issues you have experienced with your order. I am so sorry we do not have a member florist in Castle Douglas. I do show we cancelled your order on 02/15 and issued the final refund in the amount of $60.74. This should be back in your account; if not, please contact us. Again, I am so sorry for any inconvenience this has caused. Kind regards, ********* Teleflora
Ordered flowers . Not delivered ( not even same arrangement) on time
Business response:
Hello Mary, Please accept our sincere apologies for the issues you experienced with your order. I can only imagine how frustrated you must have felt finding out we were unable to deliver same day. We work with flower shops that are individually owned and set their own cut off time for same day delivery. Unfortunately, by the time your order was sent to the shops, it was too late. I have issued you a 50% future discount, which you will receive through your email, to use on your next order. Again, I am so sorry for any incon... read more
I placed a flower order on 2/26, to be delivered on 2/27, for the loss of a very close family member. I received an email on 2/27 that the order couldn't be filled and I rescheduled the delivery to 3/1. I received another email on 3/1 that the order still couldn't be filled, still no reason as to why they couldn't fill the order. When I called that same day they guaranteed me they would be delivered on 3/2. Yet again, I received another email on 3/2 saying my order is cancelled and I "should" get a refund. I spent a lot of m... read more
Business response:
Hello Laura, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order could not be delivered on the requested date. I have reviewed the details of your order. Unfortunately, there were no florist available in the recipient's area that could accept the order for delivery. The order has been canceled and a full refund of $51.52 was applied back to your original form of payment as 3/2/21. Please allow 2 - 10 business days for this to reflect on your bil... read more
As he has done for many years, my husband ordered three Christmas floral arrangements. One order was refunded as the flowers were not deliverable. The other two orders were delivered, but were not at all what we had selected. We were very disappointed this year. I'm not at all sure we'll use Teleflora next year. P. Faustini
Business response:
Hello Paula, Please accept our sincere apologies for the issues you experienced with your orders placed with Teleflora. I can only imagine the frustration you must have felt. It would be my pleasure to assist you, however, there is not enough information to access your orders. Please respond to this with your confirmation numbers or your phone number. Again, I am so sorry for any inconvenience this may have caused. We look forward to hearing back from you. Kind regards, ********* Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.