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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company zero stars I would. I ordered flower arrangements for my mom a week in advance and brought her the deluxe package. I wasn't worried about the arrangement getting delivered on time because I was also charged a service fee to ensure that it arrived when I wanted it to . Mothers day came, my mom did not receive nothing at all. They didn't even have the decency to call me to even let me know. I knew something was wrong because I would send my mom flowers every year and she would call me to thank me f... read more
Business response:
Hello Shirfa, Please accept our apologies for the issues you have experienced with our services at Teleflora. We are very sorry that the arrangement you purchased was not delivered as requested. I have reviewed your order and issued a full refund back to your original form of payment in the amount of $79.91. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/9/21. Again, I am very sorry that you were not completely satisfied with the service you received with us. It has been my pleasur... read more
I ordered flowers for Mother's Day to be delivered on Saturday before Mother's day. I kept being notified they were going to be delivered on the next day until finally on Thursday after Mother's day flowers were delivered. However, I had order the "Basket Full of Whishes (Premium) which is a very large basket. The item that was delivered was so small that it was almost comical. The little baskets was twice the size of a coffee mug. This was totally a slap in the face to any customer. It was so small the the florist didn't ev... read more
Business response:
Hello Chuck, I am truly sorry you were not satisfied with your Mother's Day arrangement. Customer satisfaction is our number one goal and we fell short this order. I have reviewed your order and processed a complimentary order to be delivered to your recipient tomorrow 05/20/2021 by a new shop as requested. Also to show our deepest apologies I have refunded the full amount of $103.77. Please allow 2-10 business days to receive this back or by 06/03/2021. If you have any further questions or concerns, please do not hesitat... read more
I'm concerned about Teleflora's **************** policy of lying and want to warn others. 04.06: I ordered flowers for the Saturday before Mother's Day (a month in advance) for delivery 05.08. They were not delivered. 05.09: I chatted with a rep who said the flowers would be delivered 2 days late (on 2021.05.10) 05.10: I received an email saying they were delivered (they were not.) 05.11: I chatted with a rep who said the flowers were just delivered & they had a picture of the front door (they were not, and they would no... read more
Business response:
Hello Christine, Words cannot express our regret for the issues with your floral order. To show our apologies, a 35% future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at XXX-XXX-XXXX, or chat with one of our agents using the Secure Chat Feature located at the top of our website labeled Need Help? to place your order since the code will not apply online. If you misplace your discount code, don't worry, a copy of it will be on this order for r... read more
Back on 5/5/2021, I've place a $90 order for a butterfly vase of flowers for my daughter for Mother's Day. Delivery was expected May 7-9. No delivery was made during that time. I called Teleflora on Monday, May 10th at 6:30am to let them know that my daughter (who lives with me) never received her flowers for Mother's Day and wanted a refund. The gentleman states he would contact the florist to deliver the flowers ASAP. I advised I DO NOT want the flowers any more; Mother's Day was over. He then proceeded to state he will co... read more
Business response:
Hello *****, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. I have reviewed your order and we have issued a full refund back to your original form of payment in the amount of $86.58 as of 5/10/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/24/21. Again, we apologize for the inconvenience. It... read more
I would not recommend to anyone! I ordered a $65 bouquet to be delivered to my 90-year-old aunt for Mother's Day. What arrived was deplorable! It was not an arrangement, flowers were just put into the vase haphazardly. There was no height to it, they were just put into the vase and the arrangement was less than the size of the height of the vase. The amount of flowers was less than a third of what should've been in there. When I contacted them their response was to "credit my account a little less than $14" this **********... read more
Business response:
Hello Lynette, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have issued a full refund in the amount of $68.98 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inconvenie... read more
I will never use them again. I spent a fortune on flowers for my mother in law for mother's day. They whole bouquet died after 8 hours of her receiving them. My mother in law was upset and called them to try and get me a refund. They told her no problem. They called me and their call center agent was impossible to understand in her voicemail. I call back and they (Raina) have no idea what i'm talking about and then offer me 20%. I say this isn't acceptable, placed on another long hold and the best they can do is 50%. Ridicul... read more
Business response:
Hello Molly, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have issued a full refund in the amount of $63.75 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/28/21. Again, we apologize for the inconvenienc... read more
I received the gift of a bouquet today with dead and dying flowers. I have tried contacting the florist who delivered the flowers - they have 3 phone numbers listed on their website and I have called each number numerous times and get a message "User Busy". I have sent an email to Teleflora's ****************. There has been no response. I was using the Live Chat service but was cut off/hung up on when I could not provide the email of the sender. The last note to me on the Live Chat via the agent, Harlyn, was "we cannot help... read more
Business response:
Hello Cindy, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not happy with the arrangement that was delivered by the local florist in the recipient's area. Please have the sender to contact us directly for further assistance and I will be happy to help with any concerns. We hope to hear back soon. Best regards, ********* Teleflora
Ordered orchids for Mother's Day. They sent an arrangement that was NOT orchids! Did not contact me about any sort of change prior to delivery. That's 1. horrible communication and 2. bad business practice. Did not receive discount or refund. Did not indicate any change even after delivery. I didn't find out until my mom sent a photo.
Business response:
Hello Shelley, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not happy with the arrangement that was delivered by the local florist in the recipient's area. To show our regret for the issues with your order, I have also issued a full refund in the amount of $53.98 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/23/21. Again, we apologize for the incon... read more
Ordered floral arrangement 05/03/2021 for mother's day to be delivered Sat. 05/08/2021, white,yellow,lavender flowers and greenery in clear vase. The gift arrived on time but was ugly orange large flowers in painted orange vase, it was not what was confirmed on web page. Called Teleflora and after 40 minutes of getting passed ****** to different people they agreed to reimburse 20 percent of the 101 dollars I spent. If you are on fixed income as I am it would benefit you to avoid Teleflora. ***** M
Business response:
Hello James, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that you were not ***** with the arrangement that was delivered by the local florist in the recipient's area. I was unable to locate an order for you in our system using the confirmation number provided. Please contact us at X-XXX-XXX-XXXX for further assistance.. We hope to hear back from you very soon. Best regards, ********. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.