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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could leave a negative star review I would. My AMEX card was offering a special discount for Teleflora. Ordered by phone, assured of delivery date. Didn't arrive despite email. Promised next day. Did not arrive. Occasion missed. Very upset. Ordered flowers locally and guess what same exact price. Coupon code a farse. $82 of nothing! Employees struggled to speak and understand English. Terrible company taking advantage of people.
Business response:
Hello Jackie, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist that could complete your delivery as requested. I have reviewed your order and confirmed that the order was canceled and a full refund of $82.51 has been applied back to your original form of payment as of 5/7/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/20/21. To show our regret for the issues wit... read more
I ordered flowers 5 days I advance for my mother and father's anniversary. I was guaranteed they would be delivered on the date I had requested. NO FLOWERS!!!! I called teleflors 2 times inquiring and they said they were on the truck for delivery. It is now 7:40pm AND NO FLOWERS!!!!! NEVER USE THESE JERKS AND LIARS.
Business response:
Hello Mervin, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. we are so sorry for the late delivery of your order. I have reviewed the order and confirmed that the order was delivered on 4/30/21. To show our regret for the issues with your order, I have also issued a 50% discount code to be used on a future order. You will receive the code by email. Again, we apologize for the inconvenience. It has been my pleasure to assist you. Please do not hesitate to contac... read more
I ORDERD A PREMIUM ARRANGEMENT ON APRIL 23 FOR MY MOTHERS BIRTHDAY. I WANTED SOMETHING THAT LOOKED FANCY SINCE IT WAS HER 61ST. THE ARRANGEMENT I RECEIVED LOOKED NOTHING LIKE WHAT I HAD PAID FOR BESIDES THE COLOR. I WAS VERY DISAPPOINTED AND HAD TO GO BACK AND FORTH WITH THE COMPANY AND BARELY GOT ANYWHERE. I WOULD LIKE TO UPLOAD WHAT I ORDER AND WHAT I RECEIVED FOR YOU TO TAKE A LOOK AT. THIS WAS VERY DISAPPOINTING AND I WOULD LIKE TO BE GIVEN A FULL REFUND. I PAID OVER 100.00 FOR THIS ARRANGEMENT AND AM TRULY DISAPPOINTED ... read more
Business response:
Hello Nancy, Please accept our sincere apologies for the inconvenience you experienced with your order placed for your mother's birthday. I can only imagine how disappointing it was. It would be my pleasure to assist you, however, there is not enough information to locate your order. Please call us at XXX-XXX-XXXX with your confirmation number or phone number; you can email that information also to ****************@Teleflora.com. We appreciate you as a customer and look forward to hearing back from you. Kind regards, ... read more
Disastrous service. Placed an order for the delivery in Virginia for the next day, it turns out, there very not able to deliver... what a service!!! Avoid by all means, if possible!
Business response:
Hello Mr. ******* Please accept our sincere apologies for the inconvenience you have experienced with your order not being delivered. I can only imagine the frustration you are feeling. It would be my pleasure to assist you, however, there is not enough information to locate your order. Please contact us at XXX-XXX-XXXX with your order confirmation number or you can email it to us at ****************@Teleflora.com. Again, please accept our apologies and we look forward to hearing back from you. Kind regards, *****... read more
I placed an order for same day delivery for a birthday purchase and I received a notification in an email telling me that the delivery was made. It was not. I was home and not a delivery was received. I called the 1-800 #. Waiting for a response back on where my purchase was sent?! I will be calling my credit card company to disregard the charge from my VISA.
Business response:
Hello Lisa, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your order has not been delivered as requested. I have reviewed your order and the delivering florist has confirmed that your delivery was completed to your recipient on 4/24/21. A full refund was issued back to your original form of payment in the amount of $19.68 as of 4/24/21. Please allow 2 - 10 business days for this to reflect on your billing statement or by 5/7/21. Again, I... read more
I had ordered a bouquet of flowers in a vase for my sister and it was not even close to the description of what I ordered . They got delivered a few days late also . When I called they offered me a 20% off on this purchase but I never received the discount . I called **************** five times and got the run around . Absolutely terrible **************** . I will not be ordering from them again and they needed to follow through with my discount . Flowers bouquets are not cheap and this one wasn't what I ordered.
I ordered flowers to be delivered the day before funeral. I just got off a long online chat that got me nowhere. The flowers were not delivered even though I was told they were. First, they couldn't reach the florist. Then the flowers were delivered. I asked for delivery confirmation to be forwarded to me. I got something that looked like the guy just typed it up himself. I called the funeral home myself while still on the chat only to find that nothing was delivered. I tell this to Ritsdon (whom I was chatting with) he tell... read more
Business response:
Hello *****, I am truly sorry for any inconvenience this may have caused. Customer satisfaction is our number one goal and we fell short this order. I have reviewed your order and processed a full refund of $205.76 credited back to your original form of payment. Please allow 2-10 business days to receive this back or by 5/17/2021. Again, please accept our sincerest apologies. If you have any further questions or concerns, please do not hesitate to contact us. Thank you, ******** Teleflora
I ordered Flowers twice for different people at Christmas 2020. I continually get email ads that I don't want , I have unsubscribed every time I get one . I got my latest adv today 4/14/2021. I have contacted and complained on face book to no avail. They keep telling me it takes 10 days to stop ads , it has now been 4 1/2 months of annoying ads. I would never recommend this company and most certainly wont order from them again. ******* ****
Business response:
Hello Richard, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. To ensure that you are removed from all of our marketing, if the email you received is from @b.teleflora.com, please click the link at the bottom of the email you received to complete the removal. It has been my pleasure to assist you. Please do not hesitate to contact us for further assistance. Best regards, ********* Teleflora
I am so unimpressed with this company. I ordered a bouquet pictured with mostly dark orange roses with a few pink daises; however, what was delivered was all yellow daises with two orange roses and a bunch of green leaf filler. It actually looked like one of those super cheap bouquets you pick up from the store for $5.00. Actually, this looked even cheaper than that. I paid close to $60 for this bouquet thinking I would actually get what I ordered. When I complained that gave me $11 as if that would rectify the situation. I ... read more
Business response:
Hello Cortland, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry for your disappointment with the arrangement delivered. I have reviewed your order and issued a full refund of $58.26 back to your original form of payment. Please allow 2 - 10 business days for this to reflect on your billing statement or by 4/30/21. To show our regret for the issues with your order, I have also issued a 50% discount code to be used on a future order. You will rec... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.