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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible. I was so disappointed hearing that my mother didn't receive her chocolates. I mean, come on... It's in the order! How can you miss that? Unless your delivery driver decided to eat the box and say "screw them, they're paying for it." What a way to begin the year. SO I call them, and the lady on the phone says we will get the chocolates to you. DOESNT give me a time or day, so I was like ok. Mom doesnt get chocolates. 2nd day i talk to another lady and she said she will give me 20% and send out the chocolates and wil... read more
Business response:
Hello Maria, Please accept our sincere apologies for the issues you experienced with the delivery of your chocolates. I can understand how frustrating this must have been, ordering something and it not be delivered. I have contacted the delivering florist and they delivered the chocolates as soon as they received their new shipment which was delayed. The chocolates were delivered on January 11. Also, your refund was issued on January 5, it will take 2-10 business days or by January 19 for your financial institution to post ... read more
This was my first time ever using Teleflora. My American Express card had a rebate if I used the deal on their website. I did not have any idea which flower shop they would use, but I assumed it would be a reputable one. I ordered almost $100 worth of flowers for a retirement party. Flowers never showed up, even though I paid extra to have them delivered before 1pm. At 1:30, I called and asked Teleflora to cancel the order, because the retiree had already gone home, and that was her last day working there. Teleflora said the... read more
I can't even begin to describe how bitterly disappointed I am in Teleflora after trusting them to deliver a special bouquet for my mother's milestone birthday. Not only did they fail to deliver the flowers on my mother's birthday (which was the entire point of the order), but they offered me no explanation and no attempt to satisfy my concerns. They refused to try to find an alternative florist to handle and expedite the order; would not identify the florist so that I would know not to use them again; would not let me spe... read more
Business response:
Hello ***, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I understand the importance of being able to celebrate milestone birthdays and I am so sorry your arrangement did not arrive as you requested. Unfortunately, this was on a holiday weekend and the florists were taking advantage of that fact. We have issued a full refund in the amount of $101.73; please allow 2-10 business days or until 01/18 for your financial institution to post this to your account. If you ... read more
NEVER AGAIN!! I will never use TeleFlora again. I found a beautiful arrangement on their website and ordered it as a 50th birthday gift for someone very special. While it was delivered same day, it looks NOTHING like the photo advertised, not even the colors, has very few flowers, and is mostly filler greens. I'm so embarrassed! What a cheap looking "gift" that I spent $79.47 for. Teleflora should be ashamed. This is a bait and swap. I thought they were a reputable company, but this is far from the truth. This is very upsett... read more
Business response:
Hello Lisa, Please accept our sincere apologies for the issues you experienced with your order placed with Teleflora. I can only imagine how frustrated you must have felt. I have reviewed your order and issued a complimentary order to be delivered Wednesday and I have also issued a full refund in the amount of $79.47; please allow 2-10 business days or until 01/26 for your financial institution to post to your account. Again, I am so sorry for the inconvenience this may have caused you. If you have any questions or concerns... read more
I made 2 orders that were to be delivered before Christmas through Victoris Decorations in Springfield VA. They or Teleflora refunded my money without notifying me that the orders would not be filled. They blame each other. That is unprofessional, as I did not have notice of a change in my plans. I didn't know until Dec 23 when the parties kept notifying me that the flowers had not been received. I called Victoris, who did not respond to my first call. I finally found a florist who delivered one of the orders. Coincidentally... read more
Business response:
Hello *****, Please accept our sincere apologies for the issues you have experienced with Victoris Decorations in Springfield, VA. It would be my pleasure to assist you, however, there is not enough information to access your order. Please contact us at XXX-XXX-XXXX or email your order information to ****************@Teleflora.com. If you placed your order with Victoris Decorations directly, Teleflora did not have anything to do with this. They are simply a member of our network. We look forward to hearing from you. Kind ... read more
Absolutely disgusted with this business! Nothing but a hassle I ordered two things to be delivered by the 21st to my daughter. First thing was a beautiful fruit and snack basket for $112 , she was delivered a basket with 1 orange, 1 banana, a bottle of bbq sauce and a bottle of hot sauce, 1 off brand chocolate bar.. when I called they offered 30%off... For real?then the arrangement that was supposed to be delivered the same day to the same address. I've had to give the address to 6 times, first it would be delivered the 21st... read more
Business response:
Hello Shannon, Please accept our sincere apologies you have experienced with your orders through Teleflora. I can only imagine how aggravating it must have been not to get a complete snack basket and the other order not be able to be delivered. I have reviewed your orders and issued a full refund on the snack basket in the amount of $78.78 to bring your total refund to $112.54. Please allow 2-10 business days or until 01/26 for your financial institution to post this to your account. Again, I am so sorry for any inconvenie... read more
I would give no stars if I could. I ordered a Premium Christmas centerpiece and what I got appeared to be a $20 thrown together hot mess out of a DIY "Nailed It" video. I contacted them immediately. The rep on the phone said she could offer me a 40% refund and then offered 50%. I said no way will that work. I asked for her supervisor which offered 70%. I emailed the pics over demanding either (1) a full refund, or (2) a new order be delivered from a different florist and take this one back. I was told 70% is the best they ca... read more
Business response:
Hello Jennifer, Please accept our sincere apologies for the issues you have experienced with your Teleflora order. I have reviewed your order and show you have been issued a full refund in the amount of $89.98. This will show on your statement in 2-10 business days or by 01/08 depending on your financial institution. We appreciate you as a valued customer and hope to fulfill your future floral needs. Kind regards, ********* Teleflora
I placed an order for an arrangement that included carnations for my wife's birthday. While the order was delivered on the correct date and the arrangement from the florist was done well, it was NOT what I ordered. In the arrangement there were no carnations at all. In addition to this they included lilies to which my wife is allergic, ruining the whole bouquet. I attempted to contact **************** via chat and was treated like I had made the mistake because (in their words) Teleflora had apparently "upgraded" me to a ... read more
Business response:
Hello Kyle, Please accept our sincere apologies for the trouble you had with your order placed with us at Teleflora. Customer satisfaction is our number one goal and we fell short on this order. I am so sorry what you ordered is not what was delivered. I have reviewed your order and a full refund of $50.86; please allow 2-10 business days or until 01/08 for your financial institution to post this to your account. Again, I apologize for the inconvenience this caused. If you have any questions or concerns, please feel free to... read more
I would give 0 stars if I could. I ordered a floral delivery for my parents, and it stated it was delivered on the website. My parents never received their flowers. I submitted a claim on the website, only to receive an email the delivery was confirmed. Calling their corporate hotline was a nightmare. The **************** representative's phone had awful service, I could only hear every other word that she said. Absolutely unacceptable that you can barely understand the **************** representative, it should be a minimum... read more
Business response:
Hello Nora, I am truly sorry for any inconvenience this may have caused. Customer satisfaction is our number one goal and we fell short on this order. I have reviewed you order and issued a 50% refund in the amount of $39.60; please allow 2-10 business days or until 01/08 for your financial institution to post this to your account. If you have any further questions or concerns, please do not hesitate to contact us. Kind regards, Lauran L. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.