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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everyone my mother had her 67 birthday which she is on hospice this will be her last birthday. I ordered flowers to have them delivered to her. It's the only thing she wants to look at being she can't go outside. She is completely heart failure only 30% working. I get email flowers been delivered, nope they were not delivered at all. This has ruined everything I had set up for the last celebration she will have. I spent my last dime on this for her. Now I am out money won't be able to eat at all 70 dollars but like I said th... read more
Business response:
Hello Regina, We apologize for the issues with your order. Unfortunately, I was unable to locate a order with the given information. Please contact us at X-XXX-XXX-XXXX so that we may assist you further. Kindest regards Marcie S Teleflora
Ordered two sets of sympathy's flowers for my brothers(38)funeral. One to my mom for the loss of her son from my children and one from my dad. $300 worth of flowers and they were not delivered. Funeral was at 10am and got an email at 9:43am that they would not be delivered. I doubled down on the phone that they would 100% be delivered in time for funeral. They did not seem to care or offer any explanation as to why. This is disgusting. I would highly recommend you avoid this company for any flower arrangements that you depen... read more
I ordered a sympathy assortment for delivery on 1/4. The florist never arrived, but sent me an email as if it was delivered. When I called the next day (1/5) and spoke with a Teleflora agent, they contacted the florist who said it would be delivered that day, as early as possible. As of 4 o'clock when they hadn't arrived, I called Teleflora again. The florist said they couldn't make delivery today (even though they'd promised it) and it would be tomorrow. When I said that was unacceptable and wanted to cancel my order, t... read more
Business response:
Hello Angela, Please accept our sincerest apologies for the issues you have experienced with our services. We are very sorry that the arrangement you selected was not delivered as requested. A full refund was issued back to your original form of payment in the total amount of $57.74 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Your complimentary arrangement was delivered to your recipient on 1/6/21. Again, we apologize for the inconvenience. We appreciate you as a customer and we... read more
I ordered a $64.99 floral arrangement. What arrived was a joke. I also paid for a box of chocolates and they sent an expired candy bar. I requested a refund since my total was $94.12 and the offered a $37.45 credit. They are awful.
Business response:
Hello Diana, We are very sorry that the arrangement you selected was not delivered as requested. To show our apologies, I have issued a full refund back to your original form of payment in the total amount of $94.12 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, **... read more
Ordered a fruit basket with poinsetta for mother in law with a delivery date of Dec 20th. Was not delivered. Called and they said nobody was home and they would try again the next day. Next day, late in the day no basket so I call and was told delivery time for that area is between 2:15 &7 pm. 7:15 still no flowers. Then I received an email saying they were hand delivered. I call again and they say they need to contact the florist. Finally at 8:45 my elderly recipient received the gift. It was NOT fruit and NOT a poinsetta. ... read more
Business response:
Hello Jennifer, We are very sorry that the arrangement you selected was not delivered as requested. To show our apologies, I have issued a full refund back to your original form of payment in the total amount of $52.48 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ... read more
Teleflora is not a florist. They are a clearinghouse service working with a network of florist to whom they make referrals. If you do a web search you will find a number of past legal actions involving them. On Google all their customer reviews are negative. Unfortunately I learned this after the fact. In my case for Christmas I order a, deluxe table arrangement for $75 plus addition charges. What was delivered bore no resemblance to the picture or dimensions on their website. When I complained I received a $15 dollar refund... read more
Business response:
Hello Greg, We are very sorry that the arrangement you selected was not delivered as requested. To show our apologies, I have issued a full refund back to your original form of payment in the total amount of $75.69 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ***... read more
Giving this business a one star is still way too much. I ordered flowers for a funeral and the flowers never showed up. Telefloral didn't even have the decency to call me and tell me they couldn't do it so there I was at a funeral with no flowers. I feel like I at least deserved to courtesy call.
Business response:
Hello Theresa, We are very sorry that the arrangement you selected was not delivered as requested. A full refund has been issued back to your original form of payment in the total amount of $60.15 as of 12/23/21 and will reflect on your billing statement within 2 - 10 business days or by 1/6/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ********.... read more
What I ordered: Candy Cane Christmas deluxe (see website) What was delivered: NO basket, NO candy canes, NO red and white stripped flowers, NO holiday ribbon What was the same? Greens in the basket and off red berries So disappointed -always send the kids a candy cane basket; I contacted the florist who made it in Hinsdale, IL and suggested maybe they got orders switched since it isn't even close. So far, no response. Contacted Telefora as this feels like Bait and Switch. So far no response. Wish this site allowed pictures.
Business response:
Hello Nancy, I am sorry your order was not correct. Upon looking at the order, I see a redelivery of the correct product was to be made and partial refund was given. If you are still having issues, please call us at X XXX XXX XXXX. Best regards, *****. Teleflora
Do not order from Teleflora. On 12/15/21, I placed an order for a sympathy plant dish to be delivered BY 1 PM on 12/16 (there was an extra charge for this). It never arrived. A had several emails with Teleflora, still no delivery. On 12/17 I called Teleflora and was told they would transfer to another florist and I was promised the order would be delivered TODAY. They would not give me the florist's name. I requested the new order number and was told I would receive an email that contained the new order number. No new email ... read more
Business response:
Hello ********, I am sorry for the issues you had with your order. I see it was delivered on 12/18. If you need assistance with any thing else, you can call us at X XXX XXX XXXX. Best regards, Sue T. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.