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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could do 0 stars I would. AVOID THEM AT ALL COST!!! I ordered two standard bouquets and only one got delivered upon calling **************** several times they did not have any solution for this. All they would do is try to contact the florist and put you on hold only to come back and say "the florist isn't answering so when we can get a hold of them we'll give you a call back" it's been 2 days since the flowers were suppose to be delivered so I requested to refund my money back & their response is, "we will bring this ... read more
Business response:
Hello Robyn, we apologize for the issues with your order. I show that the order was refunded in full on 9/20 please allow 2-10 business days for this to reflect on your card. If we can assist you further please call us at X-XXX-XXX-XXXX. Kindest regard Marcie S Teleflora
I dont ever leave reviews, but this is ridiculous. I ordered flowers for a friend on 9/13/21 for delivery on 9/16/21 before noon. I place the order, get my friend a nice big $100+ order with a balloon; somethin really nice cause she deserves it and has been my best friend for the last 5 years and both have helped each other in many ways. All anxious I go to check the status of the order 9/16 morning and it now says CANCELLED. I never received an email or phone call about cancellation or anything. Panicking i open up a CS cha... read more
Business response:
Hello ******, I am very sorry for your experience with Teleflora. Upon checking your order, even though our system deemed it may be fraud your order was delivered. You were also refunded in full. I am so glad you found another florist to deliver for you and your best friend received two bouquets. If you need anything further on this order, please contact us at X (XXX) XXX-XXXX. Best regards, Sue T. Teleflora
This is the 2nd time I have used the company and the order was not delivered on time. I was promised a refund and never received it.
Business response:
Hello Ashanti, We do apologize that your order was not delivered on the date that you choose. We have issued a refund in the amount of $21.12. Please allow 2-10 business day for that payment to be issued. If you have any questions please feel free to call us at X-XXX-XXX-XXXX. Best regards Marcie S Teleflora
I ordered flowers on 09/02/2021. The flowers were for my mother's birthday. They were to be delivered on 09/10/2021 . At around 6:00 pm on 09/10/2021 I contacted Teleflora **************** via phone because my mother hadn't received her flowers yet. I was told that the florist had until 7:00 pm to deliver the flowers. 7:00 pm came and my mother never received her flowers. I contacted **************** and spoke with another rep,who said she would contact the florist. the rep placed me on hold for about 8 minutes,she came back... read more
Business response:
Hello Marquita, We do apologize that your order was not delivered on the date that you choose. The order has been canceled and a full refund has been issued back to you. Please allow 2-10 business day for that payment to be issued. If you have any questions please fill free to call us at X-XXX-XXX-XXXX. Best regards ******** Teleflora
This is the WORST floral company!!!! I ordered an arrangement for my 94 year old mother that looked like a pink birthday cake. She got a small vase with yellow lillys and a hydrangea. She associates lillys with death. ***** Birthday.... I would have expected a contact call if they could not fill the order and would have been ***** to order roses in her favorite pink. Poorly done and made a joyous occasion pretty disappointing. SHAME
Business response:
Hello Deborah, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry that your mother did not receive the arrangement you selected for her birthday. I have reviewed your order and to show our apologies, I have issued a 50% refund back to your original form of payment in the amount of $37.62. Please allow 2 - 10 business days for this to reflect on your billing statement or by 9/16/21. Again, we apologize for the inconvenience. We appreciate you as a ... read more
Will never order flowers thru them again! My sister order 3 different arrangements for my daughter while in the hospital undergoing surgery. The flowers that were delivered were looked like they came from a grocery store. They were all 3 exactly the same arrangements same vase with same flowers in all three. The flowers aren't even the same colors that we ordered. Not even close to what was ordered. She was suppose to get balloons and didn't get them as well. The flowers cost $328 and I maybe would have paid $22 each
Business response:
Hello Stephanie, I do apologize that the arrangements were not what your sister ordered. Could you please, have your sister call us at X XXX-XXX-XXXX, unfortunately, we cannot discuss her order with you. Again, I am truly sorry for the arrangements not being satisfactory and items missing. Best regards, Sue T. Teleflora
I Ordered flowers for the 25th because she is leaving her mom's in Florida for home in Kentucky on Thursday the 26th. That's why I ordered 2 days ahead should have given enough time to prepare the flowers and plan for delivery today. I am not real ***** about this situation. Had I checked your reviews I do not think I would have done this, the reviews were with the BBB, that should have told me more than enough. I would have been better off to look up a local florists and ordered though them and cut out the headache. My ... read more
Business response:
Hello Frank, Please accept our sincere apologies for inconvenience your wife had waiting for her arrangement to be delivered. We have issued a refund of $18.07 yesterday, please allow 2-10 business days or until September 10 for your financial institution to post to your account. We have also issued a 50% future discount which you will receive via your email address. Again, we are so very sorry for the aggravation you and your wife experienced. You are a valued customer and we look forward to serving your future floral n... read more
I ordered flowers for my birthday a week in advance. When it came to the day that they were supposed to be delivered, I didn't have anything at 4pm. I called and customer service tried to get ahold of the local florist who didn't pick up. They said they had "until 7pm" for them to be delivered and to just wait. I got an auto generated email at 6:00pm saying the flowers had been delivered, but they were nowhere to be found. I called customer service back at 7pm with no physical flowers in my possession and asked why I receive... read more
Business response:
Hello Allison, I am so sorry for the experience you had have had with your order. I understand how upset you are about not getting your birthday flowers on your birthday. I have issued a 50% refund. Please allow 2-10 business days before seeing that reflect on your billing statement. We do value you as a customer and hope you will give us another chance to deliver your future floral orders. If you have an questions please do not hesitate to contact us. Best regards Velvet A Teleflora
If you want spam delivered to your email account then Teleflora is your company. I ordered flowers from them almost two months ago and have been spammed everyday since then. I have tried to unsubscribe twice (for some stupid reason they claim it takes 10 days for this to have an effect....hey guys, this is 21st century databases....it should be instant). Unsubscribing had no effect....the spam keeps pouring. Teleflora - you need to be more respectful and smarter in dealing with your customers. After receiving more than 50 sp... read more
Business response:
Hello Peter, I am very sorry about this experience. We certainly would like the opportunity to discuss this issue with you, please contact us at XXX-XXX-XXXX so we can assist you. Again, we do apologize for any inconvenience. Best regards, Sue *. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.