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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered an arrangement for my in-laws 40th wedding anniversary. They received it today, and it looks nothing like what the picture was on the website when I ordered it. This isn't the first time I've ordered something from this company and been very disappointed with what arrived to the recepient. It's very sad to spend 80.00 on an arrangement and get something that looks like something a child put together. Teleflora needs to take some of these florists off their list and stop doing business with them if they can't do any... read more
Business response:
Hello Sheri, We are very sorry for the issues with your order. I have reviewed the notes on your order and a 50% refund has been applied back to your account for the inconvenience. You also received a 30% future discount code which will be sent to you by email. It has been a pleasure to assist you. Please do not hesitate to contact us for further assistance. Best regards, Skyler T. Teleflora
The order I made online with Teleflora in late Feb. 2022 came to $113, with taxes and delivery. The picture provided of a basket with four types of lovely flowering plants, along with other green plants, was actually delivered with only ONE, very sad looking flowering plant!! I could have put that together for $20 bucks!! I was so embarrassed and hurt to see it at the funeral. Shame on you Teleflora for your false advertising!!! You're the ones who should be extremely embarrassed!!!!!!
Business response:
Hello Cheryl, please accept our sincere apologies for the issues you have experienced with Teleflora. After reviewing your order. You have been refunded 75% and a 50% future discount has been issued to you. We hope you will continue to let was help you with your future floral needs. If you have any concerns or questions, please do not hesitate to contact us. Best regards, Velvet A. Teleflora
I am a first time user of Teleflora. I was attempting to make a purchase over the phone with an employee. I discussed the issues I was having the day prior and that if he could not help me to send me to a supervisor. I was told that I was a racist because I wanted to speak to a supervisor to get the issue resolved. I told the supervisor what had been said and I also told her I wanted to make a complaint of which I am sure she did nothing about. This will be the 1st and last time using this company. I'm quite certain if nothi... read more
Business response:
Hello Takeya, Please accept our sincere apologies for the issues you experienced with your order through Teleflora. I have reviewed your order and issued you a full refund; please allow 2-10 business days or until March 11 for your financial institution to post this to your account. Again, we are so sorry for the way you were treated. That is not the Teleflora way. If you have any further questions or concerns, please contact us. Kind regards, Lauran L. Teleflora
Spent $69 for something that looked like a $5 bouquet from the grocery store. Worst arrangement I have ever received. That was the premium, I can't begin to imagine what the standard looked like, a dead stick I imagine. I will never purchase anything from here again. Total waste of money.
Business response:
Hello Norman, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We have issued a full refund back to your original form of payment in the amount of $89.19 which will reflect on your billing statement within 2 -10 business days or by 3/11/22. Again, we apologize for the inconvenience, and we hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns. Best regards, ... read more
We decided to end our business with teleflora. Today (2/21/2022) we get a call from a collection agency stating we owe **** dollars. We printed our statements. The statement said amount due was just south of *** dollars and due by 2/25/2022. Teleflora is horrible for any florist starting out.
they advertised same day delivery i went ahead and got some for my spouse they took the $$ out of my card hours later they send me a cancellation email saying they couldnt find a florist when their order confirmation stated it did and that it was w the florist fast fwrd hours later i call abut my refund they say i hadto wait 5-10 business days to see it back im like yall didnt have to wait 5-10b to get it out of my card so they tel me they rlase it and now its up to my bank to credit me i call the bank while on 3 way they to... read more
Business response:
Hello Jessica, we apologize for the issues with your order. We were unable to locate a shop in this area that could fill the order. The order was canceled and a full refund was issued back to you. Refunds are immediate on our end, but may take 2-10 business days to post back to your account. You should see that refund by 3/04/2022. Kindest Regards Marcie S Teleflora
I ordered Flowers, teddy bear, candy, balloons, cards for my wife for valentines day and for her to receive it on that day to no avail my wife didn't receive anything on that day at all this purchase was priced at 195.00 and they stated to me that they can only give me a 30% discount which was terrible I will never use teleflora ever again this was one terrible experience which caused me such a great pain throughout the process.
Business response:
Hello Leon, Please accept our most sincere apologies for the issues you have experienced with our services at Teleflora. We have issued a 50% refund back to your original form of payment in the amount of $97.96 which will reflect on your billing statement within 2 -10 business days or by 3/1/22. Again, we apologize for the inconvenience, and we hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns. Best regards, Sky... read more
I booked flowers a few days ago on Teleflora, I paid extra service fee ****** to make sure it would be delivered on Valentine's day. I also called customer service to confirm it will be delivered on that day. And it's never happened. It's never delivered. The customer service promise is ****, they only reply as delivery will happen between 8am-7pm, and never confirm the delivery will be happened or not; That led me no choice book other flowers outside because when I noticed those customer service promise are ********, tha... read more
Business response:
Hello ****, we apologize for the issues with your order. I have refunded you in full for the order. Please allow 2-10 business days for the refund to post back to your account. Kindest Regards ****** S Teleflora
HORRIBLE!!! DO NOT USE!!! **************** didn't help and spoke little to no English.
Business response:
Hello Kyle, we apologize for the issues with your order. The shop states this was delivered on 2/14. We have issued a refund for the early delivery fee. Please allow 2-10 business days for this to post back to your card. Kindest regard Marcie S Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.