Teleflora

Kelley B 

on BBB

4 years ago

Sadly my mother passed *** her favorite color was purple. I asked to have as much purple as possible. But when it was received it was mostly white with less and totally different flowers then the picture on their website. Also we was supposed to have a 20% discount on a premium package. That they didn't give. A $105 charge that was worth half of that. When called to report our disappointment we were met with a cold shoulder. Their fix was to give us our 20% that was owed to us anyway. How can you fix this when a funeral is o... read more

Sissy W 

on BBB

4 years ago

I ordered flowers for my cousin's funeral. Flowers did not show up. Funeral home has no record of delivery, and family does not have a card representing flowers. A local flower shop told Teleflora flowers were delivered. Teleflora would not give me the flower shop information, but said they would get back to me after said flower shop checked their records. Of course I have never heard back from them. It's more about the fact that my family did not have a floral representation at a family funeral than about the $70.00 billed ... read more

Janette C 

on BBB

4 years ago

Paid for flower delivery online 24 hours prior to requested delivery. On the day flowers were to be delivered I received a call stating since no flower shops in the city I requested delivery too were open they could not deliver on date requested. Refund would take 7-10 days to receive. This was inaccurate and untrue. I contacted a florist in the city and had flowers delivered on time. This service is worthless, and will be the last time I ever use this company. 

Susan M 

on BBB

4 years ago

Ordered flowers late at night on a Thursday with guaranteed delivery the next day by 5:00 pm. Flowers were for Boss's Day with several people contributing to the arrangement. Called around 3:00 pm to see what was happening as the status kept showing that the flowers were still with the florist with no estimated delivery time. As I've seen with several other complaints on this site, the **************** rep said they tried contacting the florist, but there was no answer. Sound familiar? What florist closes by 3:00 pm on a Fri... read more

Rebecca K 

on BBB

4 years ago

I would give them 0 stars if I could. I get a call the day of the delivery of sympathy flowers that the florist says there is no one at the location with the recipient's name. This is a friend that I have known for over five years, who I have visited. The operator confirmed that I had the right address and phone number and said the order would be redelivered the next day. I get no call. I finally call Teleflora back, they say the florist has left the same message. They never called to tell me even though now the order is a d... read more

Lisa G 

on BBB

4 years ago

Ordered flowers for a funeral with over 24 hours advance notice but indicated that service began at 9 am but delivery on prior day would be okay. Was assured it would be no problem. On the day of service the flowers were not there and no one reached out to tell us they wouldn't be there. When we finally got in touch with **************** they offered to send the funeral flowers to our house instead! Let me repeat, the flowers they never sent to the funeral home, they thought sending to our house would be a suitable fix! If t... read more

Owen C 

on BBB

4 years ago

They accepted my payment then could not find a florist that would accept the delivery for that cost. They guaranteed me a price and would not make good on the agreement. I talked to the local florist and they saw the order and denied it. Teleflora said they tried to contact the florist for 3 days and could not. They lied to me. 

Pam B 

on BBB

4 years ago

Order # xxxxxxxxx on 9/29/21 for delivery for granddaughter's 16th birthday on 9/30/21. Checked to see if it was delivered in the afternoon. No delivery as of 3pm. Received a text at 4:32pm saying there was a problem with delivery. Received an email at 4:30pm saying, "Thank you for your Teleflora order. We appreciate your business. Unfortunately, we are unable to place your order for delivery on the requested day. So we may expedite your flower delivery, please click on the below link and follow the prompts to update your or... read more

Martie V 

on BBB

4 years ago

I wish I could give them a 0 stars. I ordered flowers for a funeral a week before the service. On Friday I got an email saying they would be one day late. The day of the funeral so ok.... still works. One hour before the funeral I got a phone call stating they can't find a florest. One hour before the funeral.... really? They said they were sorry but sounded about as sincere as rock. Made it sound like I should be ***** the are refunding me. Worst **************** ever.