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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a fruit basket with poinsetta for mother in law with a delivery date of Dec 20th. Was not delivered. Called and they said nobody was home and they would try again the next day. Next day, late in the day no basket so I call and was told delivery time for that area is between 2:15 &7 pm. 7:15 still no flowers. Then I received an email saying they were hand delivered. I call again and they say they need to contact the florist. Finally at 8:45 my elderly recipient received the gift. It was NOT fruit and NOT a poinsetta. ... read more
Business response:
Hello Jennifer, We are very sorry that the arrangement you selected was not delivered as requested. To show our apologies, I have issued a full refund back to your original form of payment in the total amount of $52.48 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ... read more
Teleflora is not a florist. They are a clearinghouse service working with a network of florist to whom they make referrals. If you do a web search you will find a number of past legal actions involving them. On Google all their customer reviews are negative. Unfortunately I learned this after the fact. In my case for Christmas I order a, deluxe table arrangement for $75 plus addition charges. What was delivered bore no resemblance to the picture or dimensions on their website. When I complained I received a $15 dollar refund... read more
Business response:
Hello Greg, We are very sorry that the arrangement you selected was not delivered as requested. To show our apologies, I have issued a full refund back to your original form of payment in the total amount of $75.69 which will reflect on your billing statement within 2 - 10 business days or by 1/24/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ***... read more
Giving this business a one star is still way too much. I ordered flowers for a funeral and the flowers never showed up. Telefloral didn't even have the decency to call me and tell me they couldn't do it so there I was at a funeral with no flowers. I feel like I at least deserved to courtesy call.
Business response:
Hello Theresa, We are very sorry that the arrangement you selected was not delivered as requested. A full refund has been issued back to your original form of payment in the total amount of $60.15 as of 12/23/21 and will reflect on your billing statement within 2 - 10 business days or by 1/6/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ********.... read more
What I ordered: Candy Cane Christmas deluxe (see website) What was delivered: NO basket, NO candy canes, NO red and white stripped flowers, NO holiday ribbon What was the same? Greens in the basket and off red berries So disappointed -always send the kids a candy cane basket; I contacted the florist who made it in Hinsdale, IL and suggested maybe they got orders switched since it isn't even close. So far, no response. Contacted Telefora as this feels like Bait and Switch. So far no response. Wish this site allowed pictures.
Business response:
Hello Nancy, I am sorry your order was not correct. Upon looking at the order, I see a redelivery of the correct product was to be made and partial refund was given. If you are still having issues, please call us at X XXX XXX XXXX. Best regards, *****. Teleflora
Do not order from Teleflora. On 12/15/21, I placed an order for a sympathy plant dish to be delivered BY 1 PM on 12/16 (there was an extra charge for this). It never arrived. A had several emails with Teleflora, still no delivery. On 12/17 I called Teleflora and was told they would transfer to another florist and I was promised the order would be delivered TODAY. They would not give me the florist's name. I requested the new order number and was told I would receive an email that contained the new order number. No new email ... read more
Business response:
Hello ********, I am sorry for the issues you had with your order. I see it was delivered on 12/18. If you need assistance with any thing else, you can call us at X XXX XXX XXXX. Best regards, Sue T. Teleflora
Never received my PayPal refund as promised it would be the same day. Two deliveries of arrangements I didn't order nothing like the online floral arrangements.
Business response:
Hello Pam, I am sorry your refund was not received. Can you call us at X XXX XXX XXXX? Best regards, Sue T. Teleflora
What I ordered and what was received looked nothing alike. I ordered roses with holly leaves, berries, pinecones, and pine sprigs in a lovely red glass vase: what was received was an ugly container with a red truck on it, containing a couple of pinecones, carnations and green ferns. Needless to say I will never order from them ever again, lesson learned!
Business response:
Hello Glenda, Please accept our sincere apologies for what being delivered is not what was delivered. I have been unable to locate your order. Please respond with your order confirmation number or your phone number via our email address ****************@Teleflora.com or call us at XXX-XXX-XXXX. We look forward to hearing from you. Kind regards, Lauran L Teleflora
DO NOT USE TELEFLORA!!!!!!!! I purchased a Groupon for Teleflora. First, I had already been to their site and picked out the arrangement I wanted to send. The price was $45.99. Then, they added a $17.99 "service fee." So, I bought the Groupon $20 for $40. When I went to complete the transaction, the price changed and went up $15, so all I saved with a $40 Groupon that cost me $20, was $5. I felt I had picked the perfect flowers for my mother in law who just had surgery, so I went through with the order anyway. This is whe... read more
Business response:
Hello Kelly, Please accept our sincere apologies for the trouble you experienced with your order. I have reviewed your order and see we issued you a complimentary order which was delivered December 11. You will need to contact Groupon for your refund. If you have any questions or concerns, please contact us. Kind regards, Lauran L. Teleflora
Charged me for a floral arrangement that was never received. No one will respond to my phone calls or emails.
Business response:
Hello James, We are sorry for the issues with your floral order. A full refund of $62.67 has been applied back to your account and you will see this reflected on your account statement within 2 - 10 business days or by 12/23/21. It has been a pleasure to assist you. Please contact us for further assistance. Best regards, Skyler T. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.