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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sister and I placed an order for an arrangement to be sent to the FUNERAL HOME for our Great Aunt's FUNERAL! We paid extra for EXPIDITED delivery BEFORE 1PM! Teleflora happily took my money and assured it would arrive before 1PM the next day. The arrangement NEVER left the florist (although after doing research, it is quite possible the Teleflora never sent out the order to a Florist). I call the horrific **************** and was led in a circle of lies that didn't even make sense. I ask to speak to a supervisor and she l... read more
Business response:
Hello Holly, I do understand how upset you are. I would be as well and I am truly sorry your order was not delivered. Yes, we can send one complimentary arrangement for each order you placed to family members. If you would like us to send a complimentary arrangement to a family member, please call us at X-XXX-XXX-XXXX and we will gladly get one delivered. Again, I do apologize your order was not delivered and that we cannot send out 3 arrangements. Best regards, Sue T. Teleflora
I ordered a bouquet for Mother's day. I paid the premium delivery charges to arrive on Mother's day. On that day the tracking on the website showed "it is being delivered". We waited and waited to check every 30 minutes. Until at 7 PM the tracking changed to "Delivered". Nobody rang the bell or knocked on the door. I went out and checked, nothing in front of the house. I called **************** (it is in the Philippines). They insisted that I could go back out and check again. I did. They insisted I should go and ask the nei... read more
Business response:
Hello Mohammad, I am sorry you are experiencing these issues with your order. Since you used PayPal as a payment you will not see a refund on your account. You will just see the initial charge drop off. The order was canceled before the payment was settled. You may contact PayPal to verify this. Again, I do apologize. Best regards, Sue T. Teleflora
My mother passed **** May X XXXX and I ordered her full floral arrangement on the same day. The funeral was May 10, 2022 and it was requested that the arrangement arrive at 1:00pm as then it would be there by the time the wake begins. The floral arrangement did not get to the funeral home until about 3:45PM and I think I'm being generous with that time. By the time the flowers arrived the funeral for my 96 year old mother was over. I requested a refund and it was received but there was no apology no nothing. I was treated li... read more
Business response:
Hello Joanne, I am deeply sorry for the loss of your mom. I also do want to extend our sincerest apologies for your order not arriving for the service. I am sure that was devasting for you. In your time of grief, your worry should not have been over missing flowers. Again, I do apologize for both the loss of your mother and the flowers being delivered late. Best regards, Sue T. Teleflora
I ordered get well flowers and they were never delivered I place my order on X- XX -XXXX to be delivered on X-X-X -XXXX they were never delivered it is now X-XX -XXXX and still no flowers now the recipient knows they are to receive the flowers and have been waiting every day this was supposed to be a surprise they get well surprise for after that major surgery I have called several times and spoke to supervisors and still no flowers I am very very upset this is not the way to treat your customers or run a business
Business response:
Hello Diane, I am genuinely sorry for the issues you had with your order. I do see you were issued a refund in full on 5/13/22 and a complimentary order was delivered on 05/16. If you need any further assistance, please feel free to reach out. Best regards, Sue T. Teleflora
I placed an order of flowers on 5/9 for a late Mother's Day. It was to arrive day-of, so I paid the amount that I needed in order to get this done. Then, they contacted me a day after and said that the flowers have not been delivered, and they wanted to deliver it on 5/11. I told them I wanted a partial refund for not being on time, which they gave to me. Then, they contacted me at 11pm on 5/11, saying that they could not deliver it again, and wanted to deliver it on 5/12. At this point, I was already out of state, and I cou... read more
Business response:
Hello Choi, I am truly sorry that you went through all of this with your order. I fully refunded you in the amount of $114.54 and sent you a future discount code via email for 50% of a future order. You should see that refund in 2 to 10 business days or by 05/30/22. I do hope you will give us another chance for your future floral needs. Again, please accept our apologies. Best regards, Sue T. Teleflora
I ordered the Whimsical Dragonfly bouquet with a dragonfly pitcher style vase for my mom on Mother's Day. I realize the company says they can substitute if they have to but what they delivered looked nothing like what I ordered. I took the time to order what I picked because the style and flowers are her favorite. I got neither. It wasn't even similar. Very disappointed, to say the least.
Business response:
Hello Frances, I am genuinely sorry you were disappointed with the order delivered. Customer satisfaction is our number 1 priority. I have issued you a 50% refund of $37.17. You should see that refund in 2 to 10 business days or by 05/30/22. Again, I want to express how sorry we are for your order not being correct. Best regards, Sue T. Teleflora
I placed an order that never arrived. After calling multiple times to find out what happened (no one knew), I was told by the "Manager" on duty they would still have flowers delivered at no cost for the inconvenience. Of course, this was a lie and nothing was ever done about it. When I tried to contact the owner (The Wonderful Company), they were just as rude and dismissive, and I still have not heard back after sending a lengthy email detailing my experience. The worst **************** experience ever.
Business response:
Hello Sarita, Please accept our sincerest apologies for the issues you have experienced with our services at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at X-XXX-XXX-XXXX or email your order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back from you. Best regards, Skyler T. Teleflora
We order sprays and casket flowers to be delivered to the cemetery for my dad on 5/5/2022. Nothing was delivered. However, the next day I got a message where do I want my flowers to be delivered. If it would be for the birthday or any other ***** occasion, I would understand. But this was the last time I would see my dad. I wanted this last time to be very special. This company not only ruined it but also insulted me with the next day message. Not me, not my family, not my friends will ever order any flowers from this compan... read more
Business response:
Hello Luda, I am truly sorry this happened to you on such a sad day. I too would be devasted. I wish there was something we could do to help the situation, but as you stated this isn't an occasion we send a belated gift for. Just please know we are very sorry. Best regards, Sue T. Teleflora
If I could leave a zero start I would! My husband and I ordered a floral arrangement for my mother in law for Mother's day. It was supposed to be delivered on 5/7 on Mother's day and received an email on a day later 5/8 that the flower wasn't delivered. I called them to see if they can deliver a flower soon and they said they can only deliver on 5/10 and that's the earliest day they can deliver so I agreed. On 5/11, I checked if the flower was delivered yesterday but I didn't know received any email from them so I called aga... read more
Business response:
Hello Mayu, Please accept our most sincere apologies for the issue you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist in your recipient's area that could deliver on the requested date. I have reviewed your order and it has been canceled as requested. A full refund of $82.37 was applied back to your original form of payment as of 5/26/22. Please allow 2 - 10 business days for this to reflect on your billing statement or by 9/1/21.We appreciate you as a customer an... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.