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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently purchased a bouquet from Teleflora (I was not thrilled with) and got an email saying the following "SPECIAL DISCOUNT JUST FOR YOU!! We are so grateful for our loyal customers. Please enjoy 25% off all bouquets as a thank you from us to you!" Then there was a button that said "SAVE 25% NOW." No code was provided. When I clicked on the button, it was offering me a 15% discount, not 25%. I tried the chat featured where I was instructed to purchase at that price and then reach out to **************** for a refund. The... read more
Business response:
Hello Leslee, I apologize for the issues with your recent order. Unfortunately, I was unable to locate your order with the information you have provided. Please give us a call at X-XXX-XXX-XXXX or send us a DM on Facebook with your order number so that we may assist you further. I look forward to hearing from you. Best Regards, Marcie S Teleflora
BLUF: Do not use for special occasions as order can be cancelled last minute without notification. Ordered Premium Flowers for $275 on 1 AUG for delivery on 8 AUG for a special occasion. Received confirmation and credit card charged. Received a text on 6 AUG stating flowers could not be delivered on 9 AUG and to call to contact them. Called **************** and after looking up our order - they wanted to know ***why*** we called. We read the text and they asked if delivery on 9 AUG (one day later was acceptable). We agreed. ... read more
Business response:
Hello Gregory, Please accept our apologies for the issues you have experienced with our services at Teleflora. We have issued a full refund back to your original form of payment in the total amount of $256.73 which will reflect on your billing statement within 2 - 10 business days or by 8/20/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ********.... read more
I ordered flowers for my grandmothers 90th bday 5 days beforehand. I got confirmation from them and it said flowers would be delivered 7/27. Flowers didn't arrive by that day of 7:30. I called Teleflora and they said if they aren't delivered that day they would give me 30% refund. I said it's now 8:30 at night the flowers won't be delivered. Over the next few days I had to call them to complain flowers still weren't delivered. They finally agreed to deliver flowers from another shop and at no cost. I just received email sayi... read more
Business response:
Hello Jacqueline, I am truly sorry your order was never delivered. 90 is a huge milestone! I do show on your order that it was refunded in full to you on 7/23/2022 back to PayPal. I have resent the cancelation confirmation to your email address. If you have not received your refund by 8/6/2022 please contact PayPal. If you need any further assistance contact us either by phone, XXX XXX XXXX, by email at ****************@teleflora.com, or you can chat online with us. Again, I do apologize. Best regards, Sue ** Tel... read more
Oh where to begin? Let's start with ordering two separate Sympathy arrangements to be sent to two different residences (but next door to each other) to only have one delivered and not the other. Continuous contact with **************** to only be told they have to check in the morning to get status. Not sure what could be the issue, but the delivery date came and went. Finally it was determined that the vase was not available. Ok florist, call, email, text, something. But nothing, no contact of any kind. They just decide... read more
Business response:
Hello Dorene, We are usually able to provide great coverage across the US and Canada, but regretfully we are unable to fulfill your order within our network of florists. At this time, we have cancelled your order. A refund in the amount of $110.60 has been applied to your original form of payment. Please allow 2-10 business days for this to show on your billing statement. Best regards, Skyler T. Teleflora
Awful!! DO NOT USE THEM!! Terrible cheap arrangment and nothing like the pictures. NEVER AGAIN!! For $85 i got a **** and a couple lillies....Walmart would have been much better!!
Business response:
Hello Vickie, I apologize for the issues with your recent order. A full refund has been issued back to your PayPal account. Please allow 2-10 business days for this to post. Please let us know if we can be of further assistance. Best Regards, ******** Teleflora
NEVER ORDER FROM THIS PLACE IT IS A SCAM!!! I paid for a **** standing spray. They take your money and don't deliver and can't tell you about the florist or anything when asking about your order. They send delivery confirmation on time and nothing has been delivered. When you call they only want to give you half your money back and I did NOT accept that after being lead on a rat race for 3 DAYS. NEVER USE THESE PEOPLE FOR A FUNERAL. Already grieving a loved one and to get scammed on top of it is unbelievable! NOTHING CAME... read more
Business response:
Hello Flo, I apologize for the issues with your order. We contacted the flower shop and was informed that this was delivered to the flower room of the funeral home at at 9:40 am on 7/8. The florist delivering signed it into the log book. We have refunded you in full for the order. This will be refunded back to you Afterpay account. Please let us know if we can be of further assistance. Best Regards Marcie** Teleflora
I ordered a Father's Day gift basket for my son who is a father for the first time. I ordered on June 16th and asked for it to be delivered on the 17th. That did NOT HAPPEN. I called they said it would come today. That did not happen. I had to cancel because they didn't know when it would be delivered. I am very upset about this. I will NEVER order anything from them again. I will also inform many of my friends and family to Never order from them. I just read over three hundred complaints against them. Hopefully they will re... read more
Business response:
Hello Lorraine, Please accept our apologies for the issues you have experienced with our services at Teleflora. I have reviewed your order and a full refund of $131.57 has been applied back to your original form of payment as of 6/18/22. Please allow 2 - 10 business days for this to reflect on your billing statement or by 7/1/22. It has been a pleasure to assist you. We appreciate you as a customer and we hope to continue to serve you in the future. Please contact us for further assistance. Best regards, Skyler T. T... read more
I had 3 fraudulent charges placed on Checking acct 5/13. Two companies refund my acct within days. This company has yet to refund my acct. if $113.11. They sent me a confirming that my acct Will be fully refund with 2-10 business days. I Spoke with Brenda in fraud dept who also state that it look like it was fraud because of they couldn't look up my acct by phone number. She also stated again on the 5/16 the iacct would be refund. I spoke Marcia, aria and Brenda for the 2nd time and the issue hasn't been resolved. Called Tue... read more
Business response:
Hello Janine, I am truly sorry you had this happen to you. We are needing more information to find the orders. Can you call us again at X XXX XXX XXXX? If you filed a dispute with the bank and we also refunded the order at the same time, it can cause your refund to take up to 30 days. Again, I do apologize. Best regards, Sue T. Teleflora
My sister and I placed an order for an arrangement to be sent to the FUNERAL HOME for our Great Aunt's FUNERAL! We paid extra for EXPIDITED delivery BEFORE 1PM! Teleflora happily took my money and assured it would arrive before 1PM the next day. The arrangement NEVER left the florist (although after doing research, it is quite possible the Teleflora never sent out the order to a Florist). I call the horrific **************** and was led in a circle of lies that didn't even make sense. I ask to speak to a supervisor and she l... read more
Business response:
Hello Holly, We apologize for the issues with your recent order. We were unable to locate a shop in this area that could fill and deliver on that date. We have issued a full refund and would be more than ***** to send a arrangement to a family member. Please let us know if we could be of further assistance. Sincerely, Marcie S Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.