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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered two arrangements to be delivered on December 20. One was delivered on the 13th of December. Not only was the recipient not there, teleflora sends me an email expressing their need for excellence and offers me a ***** credit back to my card. This is completely unacceptable,just because the florist did not see or read the delivery date I should not have to pay for flowers. I want a full refund. I will never order from Teleflora again,
Business response:
Hello Sherrie, I am truly sorry your order was delivered on the wrong date. I have issued you a full refund in the amount of 64.71 and I see a new order was also delivered on 12/20 the correct delivery date. Please allow 2 to 10 business or by 01/09/2022 to see that refund back to your payment method. Again, I do apologize. Best regards, ****** Teleflora
I ordered flowers for a funeral. The flowers were a day late. Also the flower was not as advertised. I ordered a casket spray but received an arrangement in a vase. The **************** was not helpful and added stress to a very sad and stressful situation.
Business response:
Hello Candice, I apologize for the issues with your order. My deepest condolences on the loss of your father. I have issued a full refund back to your credit card. Please allow 2-10 days for this to post. Please let me know if I can be of further assistance. Best Regards, Marcie S Teleflora
They sent ** a dead arrangement with the wrong materials for my uncles FUNERAL. They failed to contact me about any of this and upon delivery, we called ***** and tried to explain and see what solutions were available and she hung up on **! The driver was a witness to this!! Horrible horrible service and to send this to a FUNERAL after paying $160 for DEAD FLOWERS AND PLANTS?!!!
Business response:
Hello Manual, ​​Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access your order and assist you. Please contact us at X-XXX-XXX-XXXX or send a private message to us on Facebook. We appreciate you as a customer and we hope to hear back from you. Best regards, ****** Teleflora
Funeral arrangement was NEVER DELIVERED! Do NOT use this company if you have flowers that MUST be delivered....they WON'T get there. I ordered a very special arrangement to be placed in my husbands casket that was from me to him to symbol our undying love. NEVER RECEIVED IT. Then....they won't tell you who the local florist is that should have delivered them so you can contact them directly. WORST FLORIST EVER!!!
Business response:
Hello Mrs. ******** Please accept our sincere apologies for the loss of your husband and the inconvenience you have experienced with our company. I have reviewed your order and unfortunately, the delivering florist was unable to fill the order because of the Thanksgiving holiday. Due to the contractual agreement with our florist, we are unable to provide you with their information. Likewise, we are also unable to provide the florist with your information. We are more than ***** to assist in resolving any issues or answe... read more
AVOID Teleflora at all costs. This *** FAILED to deliver the floral wreath to my nephew's funeral. I gave them an additional contact number. I asked them to call if there were ANY issues fulfilling my order, as my order included orange and aqua flowers. 30 minutes into my nephew's service, I called looking for my flowers. The representative stated, they were unable to fulfill my order. No explanation, no apologies and very callous! The next day I had to request a supervisor to get a refund and get an explanation. I was told ... read more
Business response:
Hello Mary, we apologize for the issues with you recent order. Please accept our condolences on the loss of your nephew. We have issued a full refund back to your card used to place this order. Please allow 2-10 business days for this to post back to your account. Kindest Regards, Marcie S Teleflora
Flowers were ordered 3-4 days prior to event. I knew it was short notice but hoped Teleflora's network of participating florist would be able to fulfill. Immediately after placing the order I contacted Teleflora to confirm delivery would be possible and to request name of local florist. I was told they couldn't give that information and assured order was received and would be delivered. I was relieved. The next day I contacted Teleflora again to confirm that the order was accepted and would be delivered. Again I was reassure... read more
Business response:
Hello Gina, Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the US within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $166.13 issued back to your original form of payment within 2-10 business days or by 11/26/2022. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard ***... read more
I am currently a Teleflora florist member (but won't be for much longer). I reached out to them back in July of 2022 because I had twins in the **** that were delivered **** 30th at 25 weeks gestation and had shut my storefront down so I could focus on their wellbeing. I was very specific in the questions I asked. At the time, I did not want to terminate my membership with them because I loved all of their products that they offered as hard goods and I still wanted to continue with them when my children would be home and I c... read more
I ordered flowers for my sister after our father died. That was last December, 2021. I am receiving at least three emails daily from them, even after I have called and emailed them to unsubscribe me, for their link fails to work. I paid over $100 for a beautiful bouquet of flowers with a gorgeous pot...and what she received was a nice bouquet with an old grey wicker basket. The flowers were not nearly as large, and were missing many roses. The pot it sat in was hideous. My main issue is I wish for them to stop bothering me w... read more
Business response:
Hello Mary, I apologize for the issues. Thank you for contacting Teleflora. I have removed your email address from receiving future promotional emails. Please note this process may take up to 10 business days to take effect. Please let us know if we can be of further assistance. Best Regards, ******** Teleflora
DO NOT USE TELEFLORA! I ordered flowers for a friend's anniversary and got a confirmation they were delivered on 8/14/22 - but they weren't. A week has gone by and still no flowers. I contacted teleflora and they said they'd "send the flowers as soon as possible" - to me this would have been prioritizing a SAME DAY OR NEXT DAY DELIVERY since the order was already more than a week late. They credited $18.84 to my account - which isn't nearly enough for the trouble and embarrassment I've gone through with this. My friend is ex... read more
Business response:
Hello Elizabeth, I am truly sorry your order was never delivered. I understand how important this was for you to get the arrangement to your friend. The good news is that I see a refund was processed on 8/22/22 in the amount of $62.80. You should see that refund in 2 to 10 business days or by 09/06/22. If you need any further assistance please reach out to us at X XXX XXX XXXX. Again, I do apologize. Best regards, *****. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.