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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered get well flowers and they were never delivered I place my order on X- XX -XXXX to be delivered on X-X-X -XXXX they were never delivered it is now X-XX -XXXX and still no flowers now the recipient knows they are to receive the flowers and have been waiting every day this was supposed to be a surprise they get well surprise for after that major surgery I have called several times and spoke to supervisors and still no flowers I am very very upset this is not the way to treat your customers or run a business
Business response:
Hello Diane, I am genuinely sorry for the issues you had with your order. I do see you were issued a refund in full on 5/13/22 and a complimentary order was delivered on 05/16. If you need any further assistance, please feel free to reach out. Best regards, Sue T. Teleflora
I placed an order of flowers on 5/9 for a late Mother's Day. It was to arrive day-of, so I paid the amount that I needed in order to get this done. Then, they contacted me a day after and said that the flowers have not been delivered, and they wanted to deliver it on 5/11. I told them I wanted a partial refund for not being on time, which they gave to me. Then, they contacted me at 11pm on 5/11, saying that they could not deliver it again, and wanted to deliver it on 5/12. At this point, I was already out of state, and I cou... read more
Business response:
Hello Choi, I am truly sorry that you went through all of this with your order. I fully refunded you in the amount of $114.54 and sent you a future discount code via email for 50% of a future order. You should see that refund in 2 to 10 business days or by 05/30/22. I do hope you will give us another chance for your future floral needs. Again, please accept our apologies. Best regards, Sue T. Teleflora
I ordered the Whimsical Dragonfly bouquet with a dragonfly pitcher style vase for my mom on Mother's Day. I realize the company says they can substitute if they have to but what they delivered looked nothing like what I ordered. I took the time to order what I picked because the style and flowers are her favorite. I got neither. It wasn't even similar. Very disappointed, to say the least.
Business response:
Hello Frances, I am genuinely sorry you were disappointed with the order delivered. Customer satisfaction is our number 1 priority. I have issued you a 50% refund of $37.17. You should see that refund in 2 to 10 business days or by 05/30/22. Again, I want to express how sorry we are for your order not being correct. Best regards, Sue T. Teleflora
I placed an order that never arrived. After calling multiple times to find out what happened (no one knew), I was told by the "Manager" on duty they would still have flowers delivered at no cost for the inconvenience. Of course, this was a lie and nothing was ever done about it. When I tried to contact the owner (The Wonderful Company), they were just as rude and dismissive, and I still have not heard back after sending a lengthy email detailing my experience. The worst **************** experience ever.
Business response:
Hello Sarita, Please accept our sincerest apologies for the issues you have experienced with our services at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at X-XXX-XXX-XXXX or email your order information to ****************@Teleflora.com for further assistance. We appreciate you as a customer and we hope to hear back from you. Best regards, Skyler T. Teleflora
We order sprays and casket flowers to be delivered to the cemetery for my dad on 5/5/2022. Nothing was delivered. However, the next day I got a message where do I want my flowers to be delivered. If it would be for the birthday or any other ***** occasion, I would understand. But this was the last time I would see my dad. I wanted this last time to be very special. This company not only ruined it but also insulted me with the next day message. Not me, not my family, not my friends will ever order any flowers from this compan... read more
Business response:
Hello Luda, I am truly sorry this happened to you on such a sad day. I too would be devasted. I wish there was something we could do to help the situation, but as you stated this isn't an occasion we send a belated gift for. Just please know we are very sorry. Best regards, Sue T. Teleflora
If I could leave a zero start I would! My husband and I ordered a floral arrangement for my mother in law for Mother's day. It was supposed to be delivered on 5/7 on Mother's day and received an email on a day later 5/8 that the flower wasn't delivered. I called them to see if they can deliver a flower soon and they said they can only deliver on 5/10 and that's the earliest day they can deliver so I agreed. On 5/11, I checked if the flower was delivered yesterday but I didn't know received any email from them so I called aga... read more
Business response:
Hello Mayu, Please accept our most sincere apologies for the issue you have experienced with our services at Teleflora. We are very sorry that we were unable to locate a florist in your recipient's area that could deliver on the requested date. I have reviewed your order and it has been canceled as requested. A full refund of $82.37 was applied back to your original form of payment as of 5/26/22. Please allow 2 - 10 business days for this to reflect on your billing statement or by 9/1/21.We appreciate you as a customer an... read more
Horrible service. Left flowers out in 90+ degree weather. If you were a true floral company you should know whether to leave flowers out like that. Recipient obtained flowers with 75% of them wilted and the flowers not even looking like the picture at all. No satisfied at all! Tried getting in contact with someone about this and the website redirects to a forbidden request error.
Business response:
Hello Daunte, Please accept our sincerest apologies for the issues you have experienced with our services at Teleflora. I have reviewed your order and confirmed that the florist followed the special instructions on the order when completing the delivery. The recipient was not available and as requested the arrangement was left behind the pillar. Again, we apologize for the inconvenience, and we hope to continue to serve you in the future. We appreciate you as a customer. Please contact us for further assistance. Best r... read more
If I can give Teleflora a MINUS-10 I would! This company is a scam! I ordered birthday flowers for my sister. It was confirmed and my money withdrawn. I checked the status on the delivery date and it says the flowers were still with the florist all day. I finally called at 4:45 p.m. and Teleflora said they had until 7 p.m. to deliver the flowers. I remained skeptical but wanted to give them the chance to get it delivered. I get an email later in the evening that they could not fulfill the order and asked for another delivery... read more
Business response:
Hello Vanessa, Please accept our sincerest apologies for the issues you have experienced with our services. I have canceled your order and issued a full refund back to your original form of payment in the total amount of $80.08 which will reflect on your billing statement within 2 - 10 business days or by 5/26/22. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ********. Teleflora
This company is a joke! They have the worst service I have ever experienced from any store in my life. I placed an order to be delivered Fri 5/06/22. I ordered it weeks in advance. They missed the delivery date, then told me it would be delivered that Sat, then they missed that delivery too! Then they told me they'd deliver it Sunday (Mother's Day) but get this... They missed that delivery date too! I talked to over 4 supervisors and more than 6 regular reps and everyone lied saying they guarantee it would be delivered but i... read more
Business response:
Hello Di Zhang, Hello , Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the US within our network of florists. We were unable to locate a shop in your recipients area and have canceled your order and refunded you in full. You should see a refund in the amount of $51.72 issued back to your original form of payment within 2-10 business days or by 05/24/2022. Again, please accept our most sincere apologies. If you have any further questions or concerns Best... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.