This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I upgraded to a larger arrangement for an additional cost and the basic, bottom level arrangement arrived. Completely unethical.
Business response:
Hello ****, I apologize for the issues with your recent order. We have issued you a refund for the difference. While refunds are immediate on our end, they will however reflect back into your account at the discretion of your bank or credit card company. Please let us know if we can be of further assistance, Warm Regards ************** Teleflora
Horrible. Never delivered after many calls . Poor excuse for a company
Business response:
Hello *****, I am truly sorry your order was not delivered. You were refunded in full on 3/15 in the amount of $66.14. Please allow 2 to 10 business days to see that in your bank account. Again, I do apologize. Best regards, ********** Teleflora
If you want a flower arrangement that looks even similar to what you choose, DO NOT use this business!! We ordered a beautiful, classic sympathy arrangement for a death in the family. Unfortunately, what they received looked as if it was just thrown together with a bunch of leftover flowers. We chose a beautiful arrangement of white flowers with a few blue flowers to match the blue vase. Instead, what was sent was an ugly group of different colored flowers. (mostly sun flowers). It was the ugliest, most unprofessional arrang... read more
Business response:
Hello *****, Please accept our sincere apologies for the arrangement that was delivered to the service. Your frustration is understandable. I have reviewed your order and issued a full refund. Please allow 2 to 10 business days or until March 30 for this to apply to your statement. I have also issued a complementary order to be delivered to *************************** on Friday. Again, please accept our apologies for your inconvenience. Kind regards, **************** Teleflora
The order was NOT EVEN CLOSE to what i had picked out for a once in a liferime occasion that i picked specifically
Business response:
Hello *******, I do want to apologize for your item not being correct for *****'s special day. I have issued a refund in the amount of $41.71 as well as a discount code for 30% off a future order. You should see that refund in 2 to 10 business days or by 03/22/2320. Again, I am truly sorry for the disappointment in what was delivered and do hope you give us another chance to serve your future floral needs. Best regards, ********** Teleflora
I ordered a birthday arrangement to be delivered the day before my sisters 93rd birthday. Received a call the day of delivery at 3:44pm saying there will be no delivery that day but can deliver the next day. Its 6:16pm and her flowers have not been delivered! This is unacceptable.While I appreciate the delivery updates, there is a breakdown somewhere in the process. A very special lady with a very special birthday has been denied an on time surprise.
Business response:
Hello *******, I am truly sorry your order for ****** was late. A 93rd birthday is a very huge event and I understand the frustration of an exciting gift being delayed. I have issued a refund in the amount of $23.53 and a discount code for 30% off your next order. We do hope you will give us a chance again to serve your floral needs. Please allow 2 to 10 business days for your refund or by 03/22/2023. If you need any further assistance please reach out and again, I do apologize. Best regards, ********** Teleflora
I order flowers from Teleflora the day before Valentines Day to be delivered on February 14th. I paid $72.34. My order number was 8 2 5 4 4 6 7 0 3. The flowers were not delivered. I got a notification from Teleflora that they would be delivered on the 15th. They were not delivered but Telefloral said that they were. But the family at that address looked all around outside the house and there were no flowers. I went on their chat area and requested an immediate refund. The person on the other end immediately broke off commun... read more
Business response:
Hello ******, I am truly sorry your flowers did not arrive. Customer satisfaction is our number one priority. I have issued you a full refund that you should expect to receive in 2 to 10 business days or by 03/06/2023. If you need anything further please do not hesitate to reach out. Again, I do apologize. Best regards, ********** Teleflora
I will begin by saying if I could, I would give below zero stars. They do not give me that option. It came to our family's attention that many floral arrangements were ordered for my mother's funeral, at least 5-6, that were never delivered or the arrangement they ordered was delivered but not what they ordered and an arrangement at a lower value. This, of course, is what we found out on our own. We're not sure if there are others that we don't know about. It is very unfortunate that a company would do business in such a des... read more
Business response:
Hello *****, I am truly sorry this happened and that it happened for your mother's funeral. Please have the senders contact us so that we may assist in getting this resolved. The number is **************. We look forward to hearing from them and resolving the issues. Best regards, ********** Teleflora
The photo of what I bought and what was sent is not close. They also invalidated my coupon code after it was accepted. Then they sent me an email and asked me to review my purchase but it went to their online customer issue submission. I mean I could, but they dont answer those. I submitted one almost 2 weeks ago now, and its never been answered. Pretty much they are terrible.
Business response:
Hello *****, I do apologize for the issues with your order. I do see that a discount code was applied and offered a $12.00 discount. For the arrangement not looking like it should I have issued a 30% refund in the amount of $31.33. Please allow 2 to 10 business days or by 3/6/23 to see that refund. Again, I am truly sorry and if you need anything further please reach out to **************. Best regards, ********** Teleflora
I placed an order for Valentine's *** for my girlfriend, and chose the flex delivery option so that it could be delivered on either Feb 13th or Feb 14th. It was not delivered by the end of the day on the 14th, so I did all I could to contact customer service and see what could happen about it. All they said they could do was issue a 30% refund and no guarantee on my order being delivered. I kept on messaging, and eventually the flowers were delivered towards the end of the day on the 15th. I gave a period of time that the fl... read more
Business response:
Hello *******, I am truly sorry for the issues with your order. Customer satisfaction is our number one priority. I have issued a full refund in the amount of $73.34. Please allow 2 to 10 business days to see that refund minus the refund already issued in the amount of $22.00. I have also included a 30% future discount that was sent to the email address on the order. Again, we do apologize for the issues. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.