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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Funeral arrangement was NEVER DELIVERED! Do NOT use this company if you have flowers that MUST be delivered....they WON'T get there. I ordered a very special arrangement to be placed in my husbands casket that was from me to him to symbol our undying love. NEVER RECEIVED IT. Then....they won't tell you who the local florist is that should have delivered them so you can contact them directly. WORST FLORIST EVER!!!
Business response:
Hello Mrs. ******** Please accept our sincere apologies for the loss of your husband and the inconvenience you have experienced with our company. I have reviewed your order and unfortunately, the delivering florist was unable to fill the order because of the Thanksgiving holiday. Due to the contractual agreement with our florist, we are unable to provide you with their information. Likewise, we are also unable to provide the florist with your information. We are more than ***** to assist in resolving any issues or answe... read more
AVOID Teleflora at all costs. This *** FAILED to deliver the floral wreath to my nephew's funeral. I gave them an additional contact number. I asked them to call if there were ANY issues fulfilling my order, as my order included orange and aqua flowers. 30 minutes into my nephew's service, I called looking for my flowers. The representative stated, they were unable to fulfill my order. No explanation, no apologies and very callous! The next day I had to request a supervisor to get a refund and get an explanation. I was told ... read more
Business response:
Hello Mary, we apologize for the issues with you recent order. Please accept our condolences on the loss of your nephew. We have issued a full refund back to your card used to place this order. Please allow 2-10 business days for this to post back to your account. Kindest Regards, Marcie S Teleflora
Flowers were ordered 3-4 days prior to event. I knew it was short notice but hoped Teleflora's network of participating florist would be able to fulfill. Immediately after placing the order I contacted Teleflora to confirm delivery would be possible and to request name of local florist. I was told they couldn't give that information and assured order was received and would be delivered. I was relieved. The next day I contacted Teleflora again to confirm that the order was accepted and would be delivered. Again I was reassure... read more
Business response:
Hello Gina, Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the US within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $166.13 issued back to your original form of payment within 2-10 business days or by 11/26/2022. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard ***... read more
I am currently a Teleflora florist member (but won't be for much longer). I reached out to them back in July of 2022 because I had twins in the **** that were delivered **** 30th at 25 weeks gestation and had shut my storefront down so I could focus on their wellbeing. I was very specific in the questions I asked. At the time, I did not want to terminate my membership with them because I loved all of their products that they offered as hard goods and I still wanted to continue with them when my children would be home and I c... read more
I ordered flowers for my sister after our father died. That was last December, 2021. I am receiving at least three emails daily from them, even after I have called and emailed them to unsubscribe me, for their link fails to work. I paid over $100 for a beautiful bouquet of flowers with a gorgeous pot...and what she received was a nice bouquet with an old grey wicker basket. The flowers were not nearly as large, and were missing many roses. The pot it sat in was hideous. My main issue is I wish for them to stop bothering me w... read more
Business response:
Hello Mary, I apologize for the issues. Thank you for contacting Teleflora. I have removed your email address from receiving future promotional emails. Please note this process may take up to 10 business days to take effect. Please let us know if we can be of further assistance. Best Regards, ******** Teleflora
DO NOT USE TELEFLORA! I ordered flowers for a friend's anniversary and got a confirmation they were delivered on 8/14/22 - but they weren't. A week has gone by and still no flowers. I contacted teleflora and they said they'd "send the flowers as soon as possible" - to me this would have been prioritizing a SAME DAY OR NEXT DAY DELIVERY since the order was already more than a week late. They credited $18.84 to my account - which isn't nearly enough for the trouble and embarrassment I've gone through with this. My friend is ex... read more
Business response:
Hello Elizabeth, I am truly sorry your order was never delivered. I understand how important this was for you to get the arrangement to your friend. The good news is that I see a refund was processed on 8/22/22 in the amount of $62.80. You should see that refund in 2 to 10 business days or by 09/06/22. If you need any further assistance please reach out to us at X XXX XXX XXXX. Again, I do apologize. Best regards, *****. Teleflora
I recently purchased a bouquet from Teleflora (I was not thrilled with) and got an email saying the following "SPECIAL DISCOUNT JUST FOR YOU!! We are so grateful for our loyal customers. Please enjoy 25% off all bouquets as a thank you from us to you!" Then there was a button that said "SAVE 25% NOW." No code was provided. When I clicked on the button, it was offering me a 15% discount, not 25%. I tried the chat featured where I was instructed to purchase at that price and then reach out to **************** for a refund. The... read more
Business response:
Hello Leslee, I apologize for the issues with your recent order. Unfortunately, I was unable to locate your order with the information you have provided. Please give us a call at X-XXX-XXX-XXXX or send us a DM on Facebook with your order number so that we may assist you further. I look forward to hearing from you. Best Regards, Marcie S Teleflora
BLUF: Do not use for special occasions as order can be cancelled last minute without notification. Ordered Premium Flowers for $275 on 1 AUG for delivery on 8 AUG for a special occasion. Received confirmation and credit card charged. Received a text on 6 AUG stating flowers could not be delivered on 9 AUG and to call to contact them. Called **************** and after looking up our order - they wanted to know ***why*** we called. We read the text and they asked if delivery on 9 AUG (one day later was acceptable). We agreed. ... read more
Business response:
Hello Gregory, Please accept our apologies for the issues you have experienced with our services at Teleflora. We have issued a full refund back to your original form of payment in the total amount of $256.73 which will reflect on your billing statement within 2 - 10 business days or by 8/20/22. Again, we apologize for the inconvenience. We appreciate you as a customer and we hope to continue to serve your floral needs in the future. Please do not hesitate to contact us for further assistance. Best regards, ********.... read more
I ordered flowers for my grandmothers 90th bday 5 days beforehand. I got confirmation from them and it said flowers would be delivered 7/27. Flowers didn't arrive by that day of 7:30. I called Teleflora and they said if they aren't delivered that day they would give me 30% refund. I said it's now 8:30 at night the flowers won't be delivered. Over the next few days I had to call them to complain flowers still weren't delivered. They finally agreed to deliver flowers from another shop and at no cost. I just received email sayi... read more
Business response:
Hello Jacqueline, I am truly sorry your order was never delivered. 90 is a huge milestone! I do show on your order that it was refunded in full to you on 7/23/2022 back to PayPal. I have resent the cancelation confirmation to your email address. If you have not received your refund by 8/6/2022 please contact PayPal. If you need any further assistance contact us either by phone, XXX XXX XXXX, by email at ****************@teleflora.com, or you can chat online with us. Again, I do apologize. Best regards, Sue ** Tel... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.