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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a plant to be delivered on Valentines Day and it was not delivered. No one contacted me to tell me what had gone wrong. I called them and they moved my delivery date to the next day. IT HAS STILL NOT ARRIVED. No one has contacted me again. Delivery *****. Communication *****
Business response:
Hello *****, I am genuinely sorry for the issues you had with your order. The good news is that this order was delivered on 2/14 and signed for by someone at the reception desk. If you still feel there was an error, please call us at **************. Again, I do apologize. Best regards, ********** Teleflora
Used Teleflora for the first time last October. Was sending my fiance a dozen red roses for a particular reason. Not only did they not send me the roses i expected, but the completely wrong order. This one had no red roses and it looked more like someone going to a funeral.I then tried them again for Valentines Day. Ordered the same floral vase all red roses. The day of the delivery was canceled by them. Needless to say, fiance never received anything from this company.The first order that was totally wrong, the only gave me... read more
Business response:
Hello ****, I am truly sorry you have had issues with your orders. We issued you a full refund on the 1st order that was not correct in the amount of $77.92 on 10/28/2022. The second order was canceled because we had no florists available to deliver. I have sent you a 50% future discount code for the inconvenience of this. We do apologize for this. Best regards, **********
I ordered flowers for my wife for valentines day and had them delivered to her hotel as she was traveling for work. I ordered purple tulips as both her favorite color and flower. The hotel did their part and put the flowers in her room. When my wife got to her room, she was surprised to receive flowers (this was good) and even more surprised by what she received (not good). It was a complete whiff by the florist and not at all in the range of what I ordered.I contacted Teleflora and they sent back that they will credit / ref... read more
Business response:
Hello *******, I am truly sorry you were not happy with the order delivered to your wife. We have issued you a full refund in the amount of $68.88. You should see that refund in 2 to 10 business days or by 3/6/23 minus the previous refund of $13.78 already issued. If you need any further assistance please contact us at **************. Best regards, ********** Teleflora
Placed an order for a corsage for my daughter's winter dance on February 10 2023 to be delivered on February 11th. I received no notice whatsoever when it was not delivered. On February 12 received a text notification that the order was delayed and then finally a delivery person showed up 4 days later with the item. When I called, they said they could give me 30% back and when I said that was absurd, they said 50% + some future discount. This is totally unacceptable. If they had owned the error and given me a refund I would ... read more
Business response:
Hello ***, We are genuinely sorry for the issues with your order being delivered late. I have issued you the remaining charge on your order in the amount of $31.26. Please allow 2 to 10 business days to see that refund or by 03/06/23. Again, I do apologize. If you need anything further please feel free to contact us at **************. Best regards, ********** Teleflora
I ordered "heart and soul" and what I received are random flowers in a vase that is no near what I paid for. Took photos and glad to share it. I want to return this item and get my money back. Again, THIS IS NOT WHAT I PAID FOR AND THIS IS NOT ACCEPTABLE. Come and pick this up and issue my refund.
Business response:
Hello ******, I am truly sorry your order delivered was not correct. I do see that a full refund was issued. If you need anything further please feel free to reach out at **************. Again, I do apologize. Best regards, ********** Teleflora
Ordered flowers on 10th for my wife for today - the Valentine’s Day, 14th. It’s 7:39pm and no flowers. Contacted earlier, the rep said delivery time is between 5 - 7 pm. Chatted w the rep again who confirmed no delivery today & will refund 30% the fee & expect delivery tomorrow. What the hell the service is that? Tried first & also my last with this shitt company
Business response:
Hello *******, I am genuinely sorry for the issues. I do see on the order that you were issued a full refund in the amount of $ ***** on 2/15/23 and you should see that refund by 03/01/23. Please call us at ************** if any other issues arise. Again, I do apologize. Best regards, ********** Teleflora
HORRIBLE UNACCEPTABLE SERVICE! DO NOT WASTE YOUR MONEY HERE. I ordered a bouquet to be delivered on *********** day for my mother. I ordered a PREMIUM Heart and Soul bouquet, which by the advertising, had about twelve roses to create a heart. The bouquet did not come until after 4pm on Feb 15 and the worst part was it was A COMPLETELY DIFFERENT BOUQUET. I never received notice substitutions would be made. I called and complained and was offered a CREDIT of $52. I ordered a very expensive $174.39 bouquet. 200 dollars! I waste... read more
Business response:
Hello ********, I am genuinely sorry your order was not acceptable. I have issued a full refund in the amount of $174.39 minus the previous refund of $52.32. Please allow 2 to 10 business or by 03/6/23 to see that refund. Again, we do apologize and if you need anything further please contact us at **************. Best regards, ********** Teleflora
I ordered my daughter a beautiful Hugs & Kisses arrangement for Valentines. The few flowers she rec’d looked nothing like what I ordered. I just wanted her to feel special! DO NOT ORDER FROM THIS COMPANY!
Business response:
Hello *****, I want to say we are genuinely sorry for the product delivered, not what you ordered. I have issued an additional refund in the amount of $12.73. You should see that refund in about 2 to 10 business days or by 3/6/23. Again, we do apologize. If you need anything further please call us at **************. Again, we do apologize. Best regards, ********** Teleflora
Cancelled my order twice with no explanation because it was questionable. What they dont like my choice of funeral flowers? The second time I even placed it by phone. It was cancelled again. Customer service agents barely speak English and have no idea what to do to help you. Never again.
Business response:
Hello ******, I do apologize for the issues you had with this order. I see that our system found something questionable and canceled it. This is truly unfortunate and again I am genuinely sorry for this happening. If you need anything further please give us a call at **************. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.