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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Oh where to begin? Let's start with ordering two separate Sympathy arrangements to be sent to two different residences (but next door to each other) to only have one delivered and not the other. Continuous contact with **************** to only be told they have to check in the morning to get status. Not sure what could be the issue, but the delivery date came and went. Finally it was determined that the vase was not available. Ok florist, call, email, text, something. But nothing, no contact of any kind. They just decide... read more
Business response:
Hello Dorene, We are usually able to provide great coverage across the US and Canada, but regretfully we are unable to fulfill your order within our network of florists. At this time, we have cancelled your order. A refund in the amount of $110.60 has been applied to your original form of payment. Please allow 2-10 business days for this to show on your billing statement. Best regards, Skyler T. Teleflora
Awful!! DO NOT USE THEM!! Terrible cheap arrangment and nothing like the pictures. NEVER AGAIN!! For $85 i got a **** and a couple lillies....Walmart would have been much better!!
Business response:
Hello Vickie, I apologize for the issues with your recent order. A full refund has been issued back to your PayPal account. Please allow 2-10 business days for this to post. Please let us know if we can be of further assistance. Best Regards, ******** Teleflora
NEVER ORDER FROM THIS PLACE IT IS A SCAM!!! I paid for a **** standing spray. They take your money and don't deliver and can't tell you about the florist or anything when asking about your order. They send delivery confirmation on time and nothing has been delivered. When you call they only want to give you half your money back and I did NOT accept that after being lead on a rat race for 3 DAYS. NEVER USE THESE PEOPLE FOR A FUNERAL. Already grieving a loved one and to get scammed on top of it is unbelievable! NOTHING CAME... read more
Business response:
Hello Flo, I apologize for the issues with your order. We contacted the flower shop and was informed that this was delivered to the flower room of the funeral home at at 9:40 am on 7/8. The florist delivering signed it into the log book. We have refunded you in full for the order. This will be refunded back to you Afterpay account. Please let us know if we can be of further assistance. Best Regards Marcie** Teleflora
I ordered a Father's Day gift basket for my son who is a father for the first time. I ordered on June 16th and asked for it to be delivered on the 17th. That did NOT HAPPEN. I called they said it would come today. That did not happen. I had to cancel because they didn't know when it would be delivered. I am very upset about this. I will NEVER order anything from them again. I will also inform many of my friends and family to Never order from them. I just read over three hundred complaints against them. Hopefully they will re... read more
Business response:
Hello Lorraine, Please accept our apologies for the issues you have experienced with our services at Teleflora. I have reviewed your order and a full refund of $131.57 has been applied back to your original form of payment as of 6/18/22. Please allow 2 - 10 business days for this to reflect on your billing statement or by 7/1/22. It has been a pleasure to assist you. We appreciate you as a customer and we hope to continue to serve you in the future. Please contact us for further assistance. Best regards, Skyler T. T... read more
I had 3 fraudulent charges placed on Checking acct 5/13. Two companies refund my acct within days. This company has yet to refund my acct. if $113.11. They sent me a confirming that my acct Will be fully refund with 2-10 business days. I Spoke with Brenda in fraud dept who also state that it look like it was fraud because of they couldn't look up my acct by phone number. She also stated again on the 5/16 the iacct would be refund. I spoke Marcia, aria and Brenda for the 2nd time and the issue hasn't been resolved. Called Tue... read more
Business response:
Hello Janine, I am truly sorry you had this happen to you. We are needing more information to find the orders. Can you call us again at X XXX XXX XXXX? If you filed a dispute with the bank and we also refunded the order at the same time, it can cause your refund to take up to 30 days. Again, I do apologize. Best regards, Sue T. Teleflora
My sister and I placed an order for an arrangement to be sent to the FUNERAL HOME for our Great Aunt's FUNERAL! We paid extra for EXPIDITED delivery BEFORE 1PM! Teleflora happily took my money and assured it would arrive before 1PM the next day. The arrangement NEVER left the florist (although after doing research, it is quite possible the Teleflora never sent out the order to a Florist). I call the horrific **************** and was led in a circle of lies that didn't even make sense. I ask to speak to a supervisor and she l... read more
Business response:
Hello Holly, We apologize for the issues with your recent order. We were unable to locate a shop in this area that could fill and deliver on that date. We have issued a full refund and would be more than ***** to send a arrangement to a family member. Please let us know if we could be of further assistance. Sincerely, Marcie S Teleflora
My sister and I placed an order for an arrangement to be sent to the FUNERAL HOME for our Great Aunt's FUNERAL! We paid extra for EXPIDITED delivery BEFORE 1PM! Teleflora happily took my money and assured it would arrive before 1PM the next day. The arrangement NEVER left the florist (although after doing research, it is quite possible the Teleflora never sent out the order to a Florist). I call the horrific **************** and was led in a circle of lies that didn't even make sense. I ask to speak to a supervisor and she l... read more
Business response:
Hello Holly, I do understand how upset you are. I would be as well and I am truly sorry your order was not delivered. Yes, we can send one complimentary arrangement for each order you placed to family members. If you would like us to send a complimentary arrangement to a family member, please call us at X-XXX-XXX-XXXX and we will gladly get one delivered. Again, I do apologize your order was not delivered and that we cannot send out 3 arrangements. Best regards, Sue T. Teleflora
I ordered a bouquet for Mother's day. I paid the premium delivery charges to arrive on Mother's day. On that day the tracking on the website showed "it is being delivered". We waited and waited to check every 30 minutes. Until at 7 PM the tracking changed to "Delivered". Nobody rang the bell or knocked on the door. I went out and checked, nothing in front of the house. I called **************** (it is in the Philippines). They insisted that I could go back out and check again. I did. They insisted I should go and ask the nei... read more
Business response:
Hello Mohammad, I am sorry you are experiencing these issues with your order. Since you used PayPal as a payment you will not see a refund on your account. You will just see the initial charge drop off. The order was canceled before the payment was settled. You may contact PayPal to verify this. Again, I do apologize. Best regards, Sue T. Teleflora
My mother passed **** May X XXXX and I ordered her full floral arrangement on the same day. The funeral was May 10, 2022 and it was requested that the arrangement arrive at 1:00pm as then it would be there by the time the wake begins. The floral arrangement did not get to the funeral home until about 3:45PM and I think I'm being generous with that time. By the time the flowers arrived the funeral for my 96 year old mother was over. I requested a refund and it was received but there was no apology no nothing. I was treated li... read more
Business response:
Hello Joanne, I am deeply sorry for the loss of your mom. I also do want to extend our sincerest apologies for your order not arriving for the service. I am sure that was devasting for you. In your time of grief, your worry should not have been over missing flowers. Again, I do apologize for both the loss of your mother and the flowers being delivered late. Best regards, Sue T. Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,176 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.