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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1 Star is too high a rating. The flowers delivered were not what I ordered. They were left on the doorstep (no doorbell was rung) in the freezing weather and consequently died upon being brought into the home. Teleflora offered a 30% discount on the order, no replacement, and my sister got dead flowers for her birthday. HORRIBLE product, service, and non-resolution! I'll never order from them again.
Business response:
Hello Mary, I apologize for the issues with your order. I have issued a full refund back to the credit card on file. Please allow 2-10 business days for your bank to process the refund. Please let us know if we can be of further assistance. Best regards, Marcie S Teleflora
Fake business and reviews. They specifically give you a calendar of availability and charge you accordingly. THEN they see if there are any local florists available to fill the order. If not, they call you AFTER your order was supposed to be delivered and say "sorry, we couldn't fulfill it." Then when you ask where you can leave a review, they give you an email address. They prompt reviews on the website right after you place your order - before they have a chance to mess it up and show you that they're just a B.S. agency th... read more
Business response:
Hello Courtney, I apologize that your order was not delivered as planned. It appears the local shops in the recipients area are booked through Monday. We apologize for the inconvenience this has caused. The order has been canceled and a full refund issued back to your card. Please allow 2-10 business days for this to post. Best Regards, Marcie S Teleflora
I placed an order for same day delivery (paid xtra). It wasn't delivered. I called next day , they had wrong address . I never got an email, so they delivered it a day late . I had the recipient send me a picture of the arrangement it looked nothing like what I had ordered. I was embarrassed of it, and very disappointed. The money you pay for it and to have it look like they went in their yard and pulled weeds. I will not recommend that company to anyone.
Business response:
Hello Barbara, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $38.23 issued back to your original form of payment within 2-10 business days. I have also sent you a 50% discount code by email for your next purchase. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us. B... read more
I ordered a Christmas display for my mother and father-in-law, what they received was nothing at all what I ordered. I contacted the company and let them know that I was very disappointed. I asked them for a refund or to send them what I originally ordered. The total bill for shipping and handling was $80.08 they refunded me $24.02.
Business response:
Hello Nancy, I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within 2-10 business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Marcie S Teleflora
I ordered flowers for someone's birthday / Veterans Day. I got an email said it was delivered , never got them! I call that day for them to tell me they were not deliverable to that address . I live at that same address, they told me to confirm and I did . They said they will give a 30% discount. Wow cool. But still never received the flowers, I asked for the company they said they can't disclose that I formation but when I bought the flowers it gave it to me then.... I called 3 more times and still never got the flowers or ... read more
Business response:
Hello Michael, We do apologize that your order was not delivered. The order has been canceled and a full refund has been issued back to you. Please allow 2-10 business day for that payment to be issued. If you have any questions please fill free to call us at X-XXX-XXX-XXXX. ********************** Teleflora
I ordered two arrangements to be delivered on December 20. One was delivered on the 13th of December. Not only was the recipient not there, teleflora sends me an email expressing their need for excellence and offers me a ***** credit back to my card. This is completely unacceptable,just because the florist did not see or read the delivery date I should not have to pay for flowers. I want a full refund. I will never order from Teleflora again,
Business response:
Hello Sherrie, I am truly sorry your order was delivered on the wrong date. I have issued you a full refund in the amount of 64.71 and I see a new order was also delivered on 12/20 the correct delivery date. Please allow 2 to 10 business or by 01/09/2022 to see that refund back to your payment method. Again, I do apologize. Best regards, ****** Teleflora
I ordered flowers for a funeral. The flowers were a day late. Also the flower was not as advertised. I ordered a casket spray but received an arrangement in a vase. The **************** was not helpful and added stress to a very sad and stressful situation.
Business response:
Hello Candice, I apologize for the issues with your order. My deepest condolences on the loss of your father. I have issued a full refund back to your credit card. Please allow 2-10 days for this to post. Please let me know if I can be of further assistance. Best Regards, Marcie S Teleflora
They sent ** a dead arrangement with the wrong materials for my uncles FUNERAL. They failed to contact me about any of this and upon delivery, we called ***** and tried to explain and see what solutions were available and she hung up on **! The driver was a witness to this!! Horrible horrible service and to send this to a FUNERAL after paying $160 for DEAD FLOWERS AND PLANTS?!!!
Business response:
Hello Manual, ​​Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access your order and assist you. Please contact us at X-XXX-XXX-XXXX or send a private message to us on Facebook. We appreciate you as a customer and we hope to hear back from you. Best regards, ****** Teleflora
Funeral arrangement was NEVER DELIVERED! Do NOT use this company if you have flowers that MUST be delivered....they WON'T get there. I ordered a very special arrangement to be placed in my husbands casket that was from me to him to symbol our undying love. NEVER RECEIVED IT. Then....they won't tell you who the local florist is that should have delivered them so you can contact them directly. WORST FLORIST EVER!!!
Business response:
Hello Mrs. ******** Please accept our sincere apologies for the loss of your husband and the inconvenience you have experienced with our company. I have reviewed your order and unfortunately, the delivering florist was unable to fill the order because of the Thanksgiving holiday. Due to the contractual agreement with our florist, we are unable to provide you with their information. Likewise, we are also unable to provide the florist with your information. We are more than ***** to assist in resolving any issues or answe... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.