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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Order delivered a day late and substantially smaller than depicted (fit in pint size ***** jar)! Deal of the Day or Rip Off of the Day?
Business response:
<p>Hello ******, I apologize for the issues with your recent order. I show that a refund was applied to your order and refunded back to the card on file. I show that the shop attempted delivery on the requested date and the recipient was not home. The florist made contact with her and she was out of town and arrangements were made with her to deliver the next day. Please let us know if we can be of further assistance.</p><p>Best Regards</p><p>**************</p><p>Teleflora<span style="white-space:pre"></span></p>
WORST COMPANY EVER! THEY LIE AND SAY UR ORDER WAS DELIVERED BY HAND AND IT NEVER WAS AND THEN TRY TO GIVE U A DISCOUNT OF 12$ ON AN ORDER OVER 75$! AND STILL CHARGE YOU. THEY DO NOT BOTHER TO CALL THE NUMBER PROVIDED EITHER FOR DELIVERY ISSUES! NEVER AGAIN! WE WILL BUY FROM ******* AND DELIVER OURSELVES!
***** and *** did not receive the flowers I ordered on April 2 and paid for to be delivered yesterday , April 4, 2023 Not happy at all What are you going to do about it?******************
Business response:
Hello ********, Thank you for reaching out about your order. I am showing the delivery date for the order going to ***** and *** to be 04/11, not 04/04. If this was a mistake then please call us at ************** and we can adjust the delivery date. Again, I do apologize. Best regards, ********** Teleflora
I'm a long time customer of ********************** but lately haven't been so happy with their service. My recent experience with check-out after placing an order was tediously long and frustrating. The site kept rebooting or doing nothing at all. I did not feel comfortable or confident in giving my personal information. Hopefully this was an isolated incident. Also, if I may make a suggestion, when flowers/plants etc are delivered, can the florist take a picture an send to customer (like Amazon does). I've ordered ******* a... read more
Business response:
Hello *****, I am truly sorry you had a hard time with our website. If you continue to have issues please give us a call at ************** and we can put in a request to our IT department. I will also pass on the suggestion of taking pictures of deliveries. Again, I do apologize and hope it is no longer an issue. Best regards, ********** Teleflora
Our family ordered two arrangements for my dad's funeral - a bouquet and a standing spray. Only one bouquet was delivered and it was completely wrong. The standing spray was never delivered. After MANY phone calls to find out the status of the spray, the teleflora representative said they would refund the price of the standing spray and discount the bouquet by 30%. They then got the refund wrong and charged us for the price of the spray (which was more expensive) and then discounted the bouquet. We had to make these calls th... read more
Business response:
<p>Hello *****, I apologize for the issued with your recent orders. Please accept our condolences on the loss of your Dad. We have issued a full refund back to Paypal on your orders. While refunds are immediate on our end they will reflect back into your account at the discretion of your bank or credit card company. Please let us know if we can be of further assistance.</p><p>Warmest Regards,</p><p>****** S</p><p>Teleflora</p>
If I can give them a negative star I WOULD!!BUYERS BEWARE!!what a horrible horrible experience I had and of course it had to be flowers for my Mother IN LAWS FUNERAL!!!OF ALL DAYS!!!long story short Was at service expecting to see the beautiful stand up flowers I had chosen and they were no where to be found!!!Me and church staff looked all over and they were NO WHERE TO BE FOUND !how frustrating!! I had to wait until the funeral service was over so I can call the customer service and blast them out!!!They wouldn't give me t... read more
Business response:
Hello *******, I am very sorry about this experience. I would like to follow up to see if this was resolved for you. We certainly would like the opportunity to discuss this issue with you please contact us at ************ so we can assist you. If the issue was resolved to your satisfaction, we would love to receive that feedback and possibly an increased rating from your initial review.Best regards, ********** Teleflora
Our son in ******** sent a floral arrangement via Teleflora to his mother for her 75th birthday. Teleflora sent the order to a local florist, who delivered a bouquet much smaller than I had expected, especially since our son had spent $80 for the arrangement.I contacted the florist and spoke to the owner directly, even though more than a week had passed since my wife received the bouquet. I also sent photos of the bouquet to the owner and she expressed regret over our dissatisfaction. She followed up and delivered a marvelou... read more
Business response:
<p>Hello *******, I apologize for this issues with your order. I was unable to locate a order with the given information. All of our orders are hand delivered by a local florist in the recipients location. Unfortunately, we can only speak to the sender concerning orders. Please have your son contact us at **************. We look forward to hearing from him.</p><p></p><p>Best Regards,</p><p>**************</p><p>Teleflora</p>
This company is unreliable and dishonest. They emailed me at 6pm on the delivery day to say that they could not make the delivery. Then they refused to refund the full amount, even though I emailed copies of the receipt showing the exact amount they charged my card. I am hoping to get my full refund by using the credit card claim process, but it's been a nightmare trying to make Teleflora understand simple math. I'll never use this company again.
Business response:
<p>Hello *****, Our records show that on 3/14 you were charged $88.98. On 3/14 we refunded $10.00 for a discount that you had and on 3/17 we issued a additional $78.98 when the order was canceled for a total of $88.98. We apologize for the issues with your order. Please let us know if we can be of further assistance.</p><p>Best regards,</p><p>**************</p><p>Teleflora</p>
This is my first BBB review. I ordered the largest bouquet option from Teleflora for a significant milestone marriage anniversary (20 years). Instead, I received the smallest bouquet with wilting flowers. I gave the company a chance to remediate this, and they apologized and offered a $70 refund (total bouquet price was $111). That felt like a genuine effort toward reconciliation and I was content until I found that they refunded me only $29. I followed up again and was told to disregard the previous email (no $70 refund). S... read more
Business response:
Hello Ch, I apology for the issues with your recent order. I was unable to locate a order with the information given in this review. Please give us a call at ************** so that we may assist you further, We look forward to hearing from you. Best Regards ************** Teleflora.com
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.