This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You have delivered yet so defer my rating until after you have delivered.
I am extremely disappointed in this company. I placed an order and it was cancelled the day of promised delivery. Of course, a 25% discount was extended to me for my next order. This is impossible to use as where I need to send flowers at this time is a location they are unable to service. To put it bluntly, I will never use Teleflora again. How can you ever know if you can send someone a gift? This information should be provided at the time of purchase not when you are expecting it to be delivered. I have used 1 star as a r... read more
Business response:
Hello ******, Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund issued back to your original form of payment within **** business days. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard *******************;
Guaranteed same day deliverybut the delivery never arrived. I would not use them again. Scam.
Business response:
<p>Hello ****, I apologize that your order was not delivered on the date requested. We did contact you by email and left you a voicemail. The delivery date has been updated to May 1st. I have issued a 30% refund in the amount of $28.29 for the inconvenience this has caused. Please let us know if we can be of further assistance.</p><p></p><p>Best Regards,</p><p>**************</p><p>Teleflora</p>
Not sure. Status of my order has been the same for the last 3 hours. Placed it before 9:30 am. 1:25pm status has not changed.
Business response:
Dear ******, We apologize our system does not change status until we are updated by the florist. I have reviewed your order and I do see the order was delivered on the date requested April 29, 2023. We appreciate you as a customer and we hope to continue to serve you in the future. Please contact us for any further assistance. Best regards, ******, Teleflora
I paid extra to have before 1 pm.it is now 1 pm.I got an email saying it was hand delivered to my house. I've been sitting here waiting for the order since placing this morning. NOTHING. Now the shop is closed, so can't get what I paid for.Unfortunately the majority of reviews for Teleflora are correct.Won't be using them again.TOTALLY DISAPPOINTED LOST THIS CUSTOMER FOREVER!
Complete wrong order. Not even close and no one contacted me about this. Will never use again.
Business response:
Hello. I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ************** Teleflora
Complete wrong order. Not even close and no one contacted me about this. Will never use again.
Business response:
Hello. I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ************** Teleflora
Order not delivered on the day of my sisters 88th birthday. I called the next day, they said they tried to deliver it but person was away. (This to a retirement center open 24/7 with a receptionist.) Then they said they would deliver that day - 6:30 still no flowers -they said it was on a truck and would be there by 7 - It was not delivered and I called and cancelled the order and requested a refund. The next day my sister called in the afternoon (three days after her birthday) the flowers had been delivered -they looked not... read more
Business response:
Hello *****, I am truly sorry your sister ******** did not get her flowers on her birthday and that when they did arrive they were not what you ordered. I do see on your order that a full refund was made on 4/27/23. Please allow 2 to 10 business days for the refund. If you have any further issues please feel free to contact us at ************** or email ************************************************************************ Again, I do apologize. Best regards, ********** Teleflora
Why oh why didn't I check these reviews out first!? Horrible company! One of our co-workers had passed suddenly and had a viewing one day for 5 hours. Prior to ordering an arrangement I went into a chat room with one of the reps and was assured for an additional fee of $18.00 the arrangement would be delivered the day of the service and before 1:00 as the viewing started at 2:00. When I arrived at the viewing at 3:00, no arrangement. I contacted customer service and all they offered was a 30% discount and a re-delivery to th... read more
Business response:
Hello ***** Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $112.34 issued back to your original form of payment. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard *******************; Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.