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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a birthday arrangement to be delivered the day before my sisters 93rd birthday. Received a call the day of delivery at 3:44pm saying there will be no delivery that day but can deliver the next day. Its 6:16pm and her flowers have not been delivered! This is unacceptable.While I appreciate the delivery updates, there is a breakdown somewhere in the process. A very special lady with a very special birthday has been denied an on time surprise.
Business response:
Hello *******, I am truly sorry your order for ****** was late. A 93rd birthday is a very huge event and I understand the frustration of an exciting gift being delayed. I have issued a refund in the amount of $23.53 and a discount code for 30% off your next order. We do hope you will give us a chance again to serve your floral needs. Please allow 2 to 10 business days for your refund or by 03/22/2023. If you need any further assistance please reach out and again, I do apologize. Best regards, ********** Teleflora
I order flowers from Teleflora the day before Valentines Day to be delivered on February 14th. I paid $72.34. My order number was 8 2 5 4 4 6 7 0 3. The flowers were not delivered. I got a notification from Teleflora that they would be delivered on the 15th. They were not delivered but Telefloral said that they were. But the family at that address looked all around outside the house and there were no flowers. I went on their chat area and requested an immediate refund. The person on the other end immediately broke off commun... read more
Business response:
Hello ******, I am truly sorry your flowers did not arrive. Customer satisfaction is our number one priority. I have issued you a full refund that you should expect to receive in 2 to 10 business days or by 03/06/2023. If you need anything further please do not hesitate to reach out. Again, I do apologize. Best regards, ********** Teleflora
I will begin by saying if I could, I would give below zero stars. They do not give me that option. It came to our family's attention that many floral arrangements were ordered for my mother's funeral, at least 5-6, that were never delivered or the arrangement they ordered was delivered but not what they ordered and an arrangement at a lower value. This, of course, is what we found out on our own. We're not sure if there are others that we don't know about. It is very unfortunate that a company would do business in such a des... read more
Business response:
Hello *****, I am truly sorry this happened and that it happened for your mother's funeral. Please have the senders contact us so that we may assist in getting this resolved. The number is **************. We look forward to hearing from them and resolving the issues. Best regards, ********** Teleflora
The photo of what I bought and what was sent is not close. They also invalidated my coupon code after it was accepted. Then they sent me an email and asked me to review my purchase but it went to their online customer issue submission. I mean I could, but they dont answer those. I submitted one almost 2 weeks ago now, and its never been answered. Pretty much they are terrible.
Business response:
Hello *****, I do apologize for the issues with your order. I do see that a discount code was applied and offered a $12.00 discount. For the arrangement not looking like it should I have issued a 30% refund in the amount of $31.33. Please allow 2 to 10 business days or by 3/6/23 to see that refund. Again, I am truly sorry and if you need anything further please reach out to **************. Best regards, ********** Teleflora
I placed an order for Valentine's *** for my girlfriend, and chose the flex delivery option so that it could be delivered on either Feb 13th or Feb 14th. It was not delivered by the end of the day on the 14th, so I did all I could to contact customer service and see what could happen about it. All they said they could do was issue a 30% refund and no guarantee on my order being delivered. I kept on messaging, and eventually the flowers were delivered towards the end of the day on the 15th. I gave a period of time that the fl... read more
Business response:
Hello *******, I am truly sorry for the issues with your order. Customer satisfaction is our number one priority. I have issued a full refund in the amount of $73.34. Please allow 2 to 10 business days to see that refund minus the refund already issued in the amount of $22.00. I have also included a 30% future discount that was sent to the email address on the order. Again, we do apologize for the issues. Best regards, ********** Teleflora
I ordered a plant to be delivered on Valentines Day and it was not delivered. No one contacted me to tell me what had gone wrong. I called them and they moved my delivery date to the next day. IT HAS STILL NOT ARRIVED. No one has contacted me again. Delivery *****. Communication *****
Business response:
Hello *****, I am genuinely sorry for the issues you had with your order. The good news is that this order was delivered on 2/14 and signed for by someone at the reception desk. If you still feel there was an error, please call us at **************. Again, I do apologize. Best regards, ********** Teleflora
Used Teleflora for the first time last October. Was sending my fiance a dozen red roses for a particular reason. Not only did they not send me the roses i expected, but the completely wrong order. This one had no red roses and it looked more like someone going to a funeral.I then tried them again for Valentines Day. Ordered the same floral vase all red roses. The day of the delivery was canceled by them. Needless to say, fiance never received anything from this company.The first order that was totally wrong, the only gave me... read more
Business response:
Hello ****, I am truly sorry you have had issues with your orders. We issued you a full refund on the 1st order that was not correct in the amount of $77.92 on 10/28/2022. The second order was canceled because we had no florists available to deliver. I have sent you a 50% future discount code for the inconvenience of this. We do apologize for this. Best regards, **********
I ordered flowers for my wife for valentines day and had them delivered to her hotel as she was traveling for work. I ordered purple tulips as both her favorite color and flower. The hotel did their part and put the flowers in her room. When my wife got to her room, she was surprised to receive flowers (this was good) and even more surprised by what she received (not good). It was a complete whiff by the florist and not at all in the range of what I ordered.I contacted Teleflora and they sent back that they will credit / ref... read more
Business response:
Hello *******, I am truly sorry you were not happy with the order delivered to your wife. We have issued you a full refund in the amount of $68.88. You should see that refund in 2 to 10 business days or by 3/6/23 minus the previous refund of $13.78 already issued. If you need any further assistance please contact us at **************. Best regards, ********** Teleflora
Placed an order for a corsage for my daughter's winter dance on February 10 2023 to be delivered on February 11th. I received no notice whatsoever when it was not delivered. On February 12 received a text notification that the order was delayed and then finally a delivery person showed up 4 days later with the item. When I called, they said they could give me 30% back and when I said that was absurd, they said 50% + some future discount. This is totally unacceptable. If they had owned the error and given me a refund I would ... read more
Business response:
Hello ***, We are genuinely sorry for the issues with your order being delivered late. I have issued you the remaining charge on your order in the amount of $31.26. Please allow 2 to 10 business days to see that refund or by 03/06/23. Again, I do apologize. If you need anything further please feel free to contact us at **************. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.