This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our family ordered two arrangements for my dad's funeral - a bouquet and a standing spray. Only one bouquet was delivered and it was completely wrong. The standing spray was never delivered. After MANY phone calls to find out the status of the spray, the teleflora representative said they would refund the price of the standing spray and discount the bouquet by 30%. They then got the refund wrong and charged us for the price of the spray (which was more expensive) and then discounted the bouquet. We had to make these calls th... read more
Business response:
<p>Hello *****, I apologize for the issued with your recent orders. Please accept our condolences on the loss of your Dad. We have issued a full refund back to Paypal on your orders. While refunds are immediate on our end they will reflect back into your account at the discretion of your bank or credit card company. Please let us know if we can be of further assistance.</p><p>Warmest Regards,</p><p>****** S</p><p>Teleflora</p>
If I can give them a negative star I WOULD!!BUYERS BEWARE!!what a horrible horrible experience I had and of course it had to be flowers for my Mother IN LAWS FUNERAL!!!OF ALL DAYS!!!long story short Was at service expecting to see the beautiful stand up flowers I had chosen and they were no where to be found!!!Me and church staff looked all over and they were NO WHERE TO BE FOUND !how frustrating!! I had to wait until the funeral service was over so I can call the customer service and blast them out!!!They wouldn't give me t... read more
Business response:
Hello *******, I am very sorry about this experience. I would like to follow up to see if this was resolved for you. We certainly would like the opportunity to discuss this issue with you please contact us at ************ so we can assist you. If the issue was resolved to your satisfaction, we would love to receive that feedback and possibly an increased rating from your initial review.Best regards, ********** Teleflora
Our son in ******** sent a floral arrangement via Teleflora to his mother for her 75th birthday. Teleflora sent the order to a local florist, who delivered a bouquet much smaller than I had expected, especially since our son had spent $80 for the arrangement.I contacted the florist and spoke to the owner directly, even though more than a week had passed since my wife received the bouquet. I also sent photos of the bouquet to the owner and she expressed regret over our dissatisfaction. She followed up and delivered a marvelou... read more
Business response:
<p>Hello *******, I apologize for this issues with your order. I was unable to locate a order with the given information. All of our orders are hand delivered by a local florist in the recipients location. Unfortunately, we can only speak to the sender concerning orders. Please have your son contact us at **************. We look forward to hearing from him.</p><p></p><p>Best Regards,</p><p>**************</p><p>Teleflora</p>
This company is unreliable and dishonest. They emailed me at 6pm on the delivery day to say that they could not make the delivery. Then they refused to refund the full amount, even though I emailed copies of the receipt showing the exact amount they charged my card. I am hoping to get my full refund by using the credit card claim process, but it's been a nightmare trying to make Teleflora understand simple math. I'll never use this company again.
Business response:
<p>Hello *****, Our records show that on 3/14 you were charged $88.98. On 3/14 we refunded $10.00 for a discount that you had and on 3/17 we issued a additional $78.98 when the order was canceled for a total of $88.98. We apologize for the issues with your order. Please let us know if we can be of further assistance.</p><p>Best regards,</p><p>**************</p><p>Teleflora</p>
This is my first BBB review. I ordered the largest bouquet option from Teleflora for a significant milestone marriage anniversary (20 years). Instead, I received the smallest bouquet with wilting flowers. I gave the company a chance to remediate this, and they apologized and offered a $70 refund (total bouquet price was $111). That felt like a genuine effort toward reconciliation and I was content until I found that they refunded me only $29. I followed up again and was told to disregard the previous email (no $70 refund). S... read more
Business response:
Hello Ch, I apology for the issues with your recent order. I was unable to locate a order with the information given in this review. Please give us a call at ************** so that we may assist you further, We look forward to hearing from you. Best Regards ************** Teleflora.com
I upgraded to a larger arrangement for an additional cost and the basic, bottom level arrangement arrived. Completely unethical.
Business response:
Hello ****, I apologize for the issues with your recent order. We have issued you a refund for the difference. While refunds are immediate on our end, they will however reflect back into your account at the discretion of your bank or credit card company. Please let us know if we can be of further assistance, Warm Regards ************** Teleflora
Horrible. Never delivered after many calls . Poor excuse for a company
Business response:
Hello *****, I am truly sorry your order was not delivered. You were refunded in full on 3/15 in the amount of $66.14. Please allow 2 to 10 business days to see that in your bank account. Again, I do apologize. Best regards, ********** Teleflora
If you want a flower arrangement that looks even similar to what you choose, DO NOT use this business!! We ordered a beautiful, classic sympathy arrangement for a death in the family. Unfortunately, what they received looked as if it was just thrown together with a bunch of leftover flowers. We chose a beautiful arrangement of white flowers with a few blue flowers to match the blue vase. Instead, what was sent was an ugly group of different colored flowers. (mostly sun flowers). It was the ugliest, most unprofessional arrang... read more
Business response:
Hello *****, Please accept our sincere apologies for the arrangement that was delivered to the service. Your frustration is understandable. I have reviewed your order and issued a full refund. Please allow 2 to 10 business days or until March 30 for this to apply to your statement. I have also issued a complementary order to be delivered to *************************** on Friday. Again, please accept our apologies for your inconvenience. Kind regards, **************** Teleflora
The order was NOT EVEN CLOSE to what i had picked out for a once in a liferime occasion that i picked specifically
Business response:
Hello *******, I do want to apologize for your item not being correct for *****'s special day. I have issued a refund in the amount of $41.71 as well as a discount code for 30% off a future order. You should see that refund in 2 to 10 business days or by 03/22/2320. Again, I am truly sorry for the disappointment in what was delivered and do hope you give us another chance to serve your future floral needs. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.