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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid extra to have before 1 pm.it is now 1 pm.I got an email saying it was hand delivered to my house. I've been sitting here waiting for the order since placing this morning. NOTHING. Now the shop is closed, so can't get what I paid for.Unfortunately the majority of reviews for Teleflora are correct.Won't be using them again.TOTALLY DISAPPOINTED LOST THIS CUSTOMER FOREVER!
Complete wrong order. Not even close and no one contacted me about this. Will never use again.
Business response:
Hello. I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ************** Teleflora
Complete wrong order. Not even close and no one contacted me about this. Will never use again.
Business response:
Hello. I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, ************** Teleflora
Order not delivered on the day of my sisters 88th birthday. I called the next day, they said they tried to deliver it but person was away. (This to a retirement center open 24/7 with a receptionist.) Then they said they would deliver that day - 6:30 still no flowers -they said it was on a truck and would be there by 7 - It was not delivered and I called and cancelled the order and requested a refund. The next day my sister called in the afternoon (three days after her birthday) the flowers had been delivered -they looked not... read more
Business response:
Hello *****, I am truly sorry your sister ******** did not get her flowers on her birthday and that when they did arrive they were not what you ordered. I do see on your order that a full refund was made on 4/27/23. Please allow 2 to 10 business days for the refund. If you have any further issues please feel free to contact us at ************** or email ************************************************************************ Again, I do apologize. Best regards, ********** Teleflora
Why oh why didn't I check these reviews out first!? Horrible company! One of our co-workers had passed suddenly and had a viewing one day for 5 hours. Prior to ordering an arrangement I went into a chat room with one of the reps and was assured for an additional fee of $18.00 the arrangement would be delivered the day of the service and before 1:00 as the viewing started at 2:00. When I arrived at the viewing at 3:00, no arrangement. I contacted customer service and all they offered was a 30% discount and a re-delivery to th... read more
Business response:
Hello ***** Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund in the amount of $112.34 issued back to your original form of payment. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard *******************; Teleflora
Order delivered a day late and substantially smaller than depicted (fit in pint size ***** jar)! Deal of the Day or Rip Off of the Day?
Business response:
<p>Hello ******, I apologize for the issues with your recent order. I show that a refund was applied to your order and refunded back to the card on file. I show that the shop attempted delivery on the requested date and the recipient was not home. The florist made contact with her and she was out of town and arrangements were made with her to deliver the next day. Please let us know if we can be of further assistance.</p><p>Best Regards</p><p>**************</p><p>Teleflora<span style="white-space:pre"></span></p>
WORST COMPANY EVER! THEY LIE AND SAY UR ORDER WAS DELIVERED BY HAND AND IT NEVER WAS AND THEN TRY TO GIVE U A DISCOUNT OF 12$ ON AN ORDER OVER 75$! AND STILL CHARGE YOU. THEY DO NOT BOTHER TO CALL THE NUMBER PROVIDED EITHER FOR DELIVERY ISSUES! NEVER AGAIN! WE WILL BUY FROM ******* AND DELIVER OURSELVES!
***** and *** did not receive the flowers I ordered on April 2 and paid for to be delivered yesterday , April 4, 2023 Not happy at all What are you going to do about it?******************
Business response:
Hello ********, Thank you for reaching out about your order. I am showing the delivery date for the order going to ***** and *** to be 04/11, not 04/04. If this was a mistake then please call us at ************** and we can adjust the delivery date. Again, I do apologize. Best regards, ********** Teleflora
I'm a long time customer of ********************** but lately haven't been so happy with their service. My recent experience with check-out after placing an order was tediously long and frustrating. The site kept rebooting or doing nothing at all. I did not feel comfortable or confident in giving my personal information. Hopefully this was an isolated incident. Also, if I may make a suggestion, when flowers/plants etc are delivered, can the florist take a picture an send to customer (like Amazon does). I've ordered ******* a... read more
Business response:
Hello *****, I am truly sorry you had a hard time with our website. If you continue to have issues please give us a call at ************** and we can put in a request to our IT department. I will also pass on the suggestion of taking pictures of deliveries. Again, I do apologize and hope it is no longer an issue. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.