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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On May 4th 2023 I ordered an arrangement from their website and paid $64.13 to be delivered same day. I am out of town so I was unable to see what was actually delivered until 5/10/2023. I was furious when I saw what was actually delivered!! The arrangement was not even close to what I ordered! Cheap flowers were used and I don't even see this acceptable as a suitable substitute! You should be able to provide what is being sold! if this arrangement was not available and they could not even get close, do not send a cheap arra... read more
Business response:
Hello *********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $64.13 issued back to your original form of payment within **** business days or by 05/25/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
I think it is too early to give a review since I have not received the flowers yet and have not even received a confirmation number yet for reference in case there is an issue, just an email asking me to review my purchase. Somewhat confusing.
Business response:
Hello *****!I'm sorry you did not receive your order confirmation email. After reviewing your order, I've sent another order confirmation to the email address you provided. If you do not see it arrive in the inbox, please check your spam folder. I hope this resolves your concern and ask you to reconsider and increase the one-star rating. If there is anything else we can assist you with, please let us know by calling **************.********************* Teleflora
I've had a rough time, as I had a double order with one delivery one day and the other a week later to a different address. I did not receive notice when it was delivered. At least there were no delivery problems. The flower arrangement was greatly received. I asked her to send me a photo (I would like to see how beautiful the $$$ was) I am hoping my 2nd order will be happily received as well, and I will be notified better.
Business response:
Hello **** Thank you so very much for your recent orders. I know your recipient will be so very excited to receive your beautiful gift. I am so very sorry about the issues and inconvenience we have caused you with the first order. We would like to discuss the issues with you so that we may resolve the order to your satisfaction. Please call ** at **************. We hope to hear from you soon.Kindest regards,****** O Teleflora
I ordered a Mother's Day gift for an elderly friend approximately 92 years old. She sent a photo of the item that she received. The item that I ordered from Teleflora featured several roses and other beautiful flowers in a full arrangement. I ordered Deluxe. My friend sent a photo of the item that she had received. The order looked much different with half a dozen yellow daisies, what-appeared-to-be miniature carnations, one visible rose, and a LOT of greenery. It was not as advertised at the Teleflora site.Although I did no... read more
Business response:
********,I apologize for your recent experience with Teleflora. We understand the importance of delivering your chosen floral gift to express your feelings and we're sorry for falling short. If you have any unresolved concerns, please contact ** at ************** so we may appropriately resolve any issues. If your concern has been addressed, we'd love to receive your feedback and possibly an increased rating from your initial review. Warmest Regards, ************, Teleflora
I cant leave a review on this order because it hasnt been delivered yet. I can leave a reviews of my last order for my ****** funeral that NEVER arrived.! I want notified to other. I asked my father ** law and he told me they never came. I had to call and the flowers were delivered finally 3 days after the funeral. Hopefully, my MIL gets her flowers Friday.
Business response:
Hello April. I am so very sorry for your previous experience with our company. I hope that this issue has been resolved to your satisfaction. If it hasn't been resolved, please call ** at ************** so that we may discuss and resolve this issue with you.Thank you so very much for your recent order. I know that your mother-in-law will be so very excited to receive your beautiful gift. If you would please be so kind to increase your rating for us after the beautiful flowers are delivered, we would appreciate it very much. ... read more
I placed 2 orders for today and tomorrow. I received a call 3 hours later stating that the florist cannot deliver the flowers until tomorrow-with no reasoning. I call these people and they constantly transfer me from person to person. I asked to get another type of flower delivered and was not able to do that either. Terrible service.
Business response:
Hello *****. I am so very sorry about the recent experience you had with our company. Our goal is to provide excellent service to our customers and we apologize that we fell short on yours. Please accept our sincerest apologies and let ** know if we can do anything to help you in the future.Kindest regards,****** O Teleflora
I can't leave a review until after my mother's flowers are delivered for Mother's Day.
Looking at these reviews, I'm worried about my order. Let's hope it's what I order. I will change my review once I see the product.
On May 4th 2023 I ordered an arrangement from their website and paid $64.13 to be delivered same day. I am out of town so I was unable to see what was actually delivered until 5/10/2023. I was furious when I saw what was actually delivered!! The arrangement was not even close to what I ordered! Cheap flowers were used and I don't even see this acceptable as a suitable substitute! You should be able to provide what is being sold! if this arrangement was not available and they could not even get close, do not send a cheap arra... read more
Business response:
Hello *********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $64.13 issued back to your original form of payment within **** business days or by 05/25/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.