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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give this zero stars if I could. The recipient received an arrangement that looks NOTHING like what I ordered. Not a single flower was the same flower OR color. I understand that substitutions have to be made, but if the ENTIRE arrangement is different, I should have been called. The result was absolutely ugly and ruined a thoughtful gesture. (Note: customer service was very kind and understanding)
I ordered Cymbidium Orchids and got something completely different...very unhappy.
Business response:
Hello ***********, I have located your order and verified what you ordered. Please accept my sincere apologies that your item was not delivered as ordered. There is nothing on your order letting us know that what you ordered was unavailable or that any substitutions were needed so you should have gotten exactly what you ordered. You can always reach out to ** directly if there is an issue with your order. I have issued a 50% refund back to your credit card. I have also sent you an email with a one-time future discount for 30... read more
I'm disappointed. Although the flowers arrived in time, they weren't what I ordered 'radiantly red' Tulips with a red bow. They weren't red and had a cheap raffia tie around the vase. They weren't young buds either, they were open and somewhat droopy. My mom deserves better. Not worth the money I paid. ??
Business response:
Hello *****, I do apologize about the arrangement that was received. I have issued a full refund. We value you as a customer and hope to serve you in the future. Please let ** know if there is anything else that we can assist you with. Thanks, ******************, Teleflora
My order was not delivered when promised. I have never had this problem before & have ordered from them numerous times.
Business response:
Hello **, I am truly sorry your order was not delivered. Could you give us a call at ************** or email ** at ************************************************************************ We can check into this and see why it was not delivered. Again, I do apologize and we look forward to hearing from you. Best regards, ********** Teleflora
I need to review my order and I cannot with this re-direct to BBB. Incredibly frustrating.
Never again. I ordered "Hidden Garden" for a really important occasion and got six or seven really cheap yellow and pink (???) completely different cheap flowers (some of which were limp) with brown leaves. I wish I could show the picture because it's amazing how bad it is in comparison to their website. Plus? The local company they used didn't leave their name nor was it on the van that delivered it. No wonder. Every time I use this company, it ruins an important gift giving experience.
Do Not Order from this Company a you will Extremely Disappointed !!
Business response:
My apologies for your disappointment with your order. I located your order, but I do not show that you have contacted us about any issues. If you will let me know what the issue is, I will be more than happy to address it and get it resolved for you.
Would really like to see the flowers I ordered!!!!! Not happy...
Business response:
I was able to locate your order and saw that the flowers were delivered on 5/12/2023, and that you were not happy with the arrangement. Because you were unsatisfied with the arrangement, you were given a full refund as well as a discount code for 30% off a future order. Again, our sincerest apologies for the less than satisfactory arrangement your received.
Why pay for the biggest size if they deliver the smallest bouquet ever. So beyond disappointed.
Business response:
Hello *******, I do apologize about the arrangement that was delivered. I have reviewed the order and show that we have issued a full refund. We value you as a customer and hope to serve you in the future. Thanks, ******************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.