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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am never using Teleflora again! They let you believe that you placed an order, I have a confirmation email. They deserve negative stars. I placed it with the flex delivery for it to be delivered between Friday and Mother's Day. My mother did not receive her Mother's Day floral delivery. I went to track it and there it said that it was canceled!!! I received NO COMMUNICATION ABOUT THE CANCELATION. I also used a final sale guilt voucher I had purchased towards the order that they promote for mother's day. I called Teleflora ... read more
Business response:
Hello *****, I do apologize that your order was not delivered and that you did not receive the email about the cancellation. I have reviewed the order and we were not able to locate a member florist to deliver to the recipient's address, so it was cancelled and refunded. I have sent you an email showing the full amount that was refunded. We value you as a customer and hope to serve you again in the future. Please contact ** for any further questions. Thanks, ******************, Teleflora
2 years in a row they failed to deliver Mothers Day floral arrangement that I ordered.
Business response:
Hello *****, I have located both of your orders and I show that on the order for last year, it was cancelled by you after you placed the order for the wrong delivery date online. The order you placed for this year has a full delivery confirmation from the shop, but was placed on complaint for non delivery when you notified ** that it was not delivered. The shop has not responded to the complaint, so your order has been refunded in full and you will see the credit posted back to your method of payment in **** business days, d... read more
Tell us up front that your order may not look anything like what you are asking for rather then at the end.I learned my ****** and will not use any of these middleman, 2nd hand, 2nd rate, flower services anymore.Congrats on ripping people off you are so lucky I can't post a picture of what I wanted and post a picture of what I got. Opposite ends of the spectrum. As well as not being able to give zero stars.
Business response:
Hello ****. I am so very sorry for the bad experience you have had with our company. I have given you a 30% refund that will be available to your original form of payment in **** business days or by 05/26/23. I have also given you a 30% future discount code available for 6 months on a future order if you so choose to use our services in the future. I do hope that you will give ** the opportunity in the future to provide you with the excellent customer service that you deserve. Kindest regards,************** Teleflora
I ordered Peonies for delivery on Sunday. Instead they delivered a mix of carnations and roses on Saturday. It is unlikely I would use Teleflora again. ******* are my wifes favorite and I should have been told if they were not possible. I didnt even receive an explanation.
After 3 days delayed just got the awful flowers very few in plain vase not the same Humming bird and that was the Bouquet Theme!!!!I want my money back !! and I will informed the BBB of this scam that you have. After 3 days delayed just got the awful flowers very few in plain vase not the same I want a refund.
Business response:
Hello *****,I am so sorry that the correct item was not delivered for you. We strive to put a smile on every customer's face, and I apologize that we were not able to do so this time. I located your order and have refunded you in full. Please allow **** business days for your method of payment to reflect the refund back to your account. If you need further assistance, please reach out to ** at ************.
Teleflora is the worst Company !! It all started on Friday prior to mothers days I placed an order at 9 am and after 6hours of being charged for a text message not even a call that my order c cancel. The supervisor and agent were so rude !!! No one took responsibility. Then I placed 2nd order which I paid $ 62 a beautiful bouquet and guess what ? They s**** that up too! I was so embarrassed my sister in law got a bunch dried flowers in vase ! Completely wrong order order from what I paid for and I called again after dealing ... read more
What I ordered vs what I got is ridiculous. I even paid more for the deluxe bouquet. What was sent to my mother for Mothers Day looked very cheap and sparse. I most likely will never use Teleflora again.
Zise not like the pictures and only came with 9 red roses and i got the premium size,not sure if I will buy again from here a bit disappointed.
Not please about leaving a review before going through the whole process.
Business response:
Hello *****,I am so sorry that your order did not live up to your expectations. We try to ensure that every customer has a great experience, but occasionally this doesn't happen. I saw that you had spoken with someone and had been given a partial refund that was the maximum that agent was allowed to give. I am a supervisor and have reviewed the order and increased your refund to 50%. I hope you will give ** the opportunity to serve you again in the future. If you have any additional questions or concerns, please feel free to... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.