This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2 years in a row they failed to deliver Mothers Day floral arrangement that I ordered.
Business response:
Hello *****, I have located both of your orders and I show that on the order for last year, it was cancelled by you after you placed the order for the wrong delivery date online. The order you placed for this year has a full delivery confirmation from the shop, but was placed on complaint for non delivery when you notified ** that it was not delivered. The shop has not responded to the complaint, so your order has been refunded in full and you will see the credit posted back to your method of payment in **** business days, d... read more
Tell us up front that your order may not look anything like what you are asking for rather then at the end.I learned my ****** and will not use any of these middleman, 2nd hand, 2nd rate, flower services anymore.Congrats on ripping people off you are so lucky I can't post a picture of what I wanted and post a picture of what I got. Opposite ends of the spectrum. As well as not being able to give zero stars.
Business response:
Hello ****. I am so very sorry for the bad experience you have had with our company. I have given you a 30% refund that will be available to your original form of payment in **** business days or by 05/26/23. I have also given you a 30% future discount code available for 6 months on a future order if you so choose to use our services in the future. I do hope that you will give ** the opportunity in the future to provide you with the excellent customer service that you deserve. Kindest regards,************** Teleflora
I ordered Peonies for delivery on Sunday. Instead they delivered a mix of carnations and roses on Saturday. It is unlikely I would use Teleflora again. ******* are my wifes favorite and I should have been told if they were not possible. I didnt even receive an explanation.
After 3 days delayed just got the awful flowers very few in plain vase not the same Humming bird and that was the Bouquet Theme!!!!I want my money back !! and I will informed the BBB of this scam that you have. After 3 days delayed just got the awful flowers very few in plain vase not the same I want a refund.
Business response:
<p>Hello *****,</p><p>I am so sorry that the correct item was not delivered for you. We strive to put a smile on every customer's face, and I apologize that we were not able to do so this time. I located your order and have refunded you in full. Please allow **** business days for your method of payment to reflect the refund back to your account. If you need further assistance, please reach out to ** at ************.</p>
Teleflora is the worst Company !! It all started on Friday prior to mothers days I placed an order at 9 am and after 6hours of being charged for a text message not even a call that my order c cancel. The supervisor and agent were so rude !!! No one took responsibility. Then I placed 2nd order which I paid $ 62 a beautiful bouquet and guess what ? They s**** that up too! I was so embarrassed my sister in law got a bunch dried flowers in vase ! Completely wrong order order from what I paid for and I called again after dealing ... read more
What I ordered vs what I got is ridiculous. I even paid more for the deluxe bouquet. What was sent to my mother for Mothers Day looked very cheap and sparse. I most likely will never use Teleflora again.
Zise not like the pictures and only came with 9 red roses and i got the premium size,not sure if I will buy again from here a bit disappointed.
Not please about leaving a review before going through the whole process.
Business response:
<p>Hello *****,</p><p>I am so sorry that your order did not live up to your expectations. We try to ensure that every customer has a great experience, but occasionally this doesn't happen. I saw that you had spoken with someone and had been given a partial refund that was the maximum that agent was allowed to give. I am a supervisor and have reviewed the order and increased your refund to 50%. I hope you will give ** the opportunity to serve you again in the future. If you have any additional questions or concerns, please fe... read more
Quick flowers? Yes. Get what you paid for? Absolutely not. One would assume that when ordering Green ****** Boutonniere one would not receive dark purple astra llies. Particularly after clearly stating in the directions, no substitutions, please call and cancel. Big difference in the cost of orchids and astra Lillies. One would also assume when told they would receive a full refund, one would not only receive half of a refund on the merch and none of the fees. Shady business here on the part of Teleflora.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.