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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flowers were not fresh and I paid for a deluxe and it didn't not have a full bouquet
Business response:
Hello ****, I do apologize that the arrangement was not fresh or the size that you ordered. I have issued a 50% refund. We value you as a customer and hope to serve you in the future. Please contact ** for any further questions. Thanks, ******************, Teleflora
I would never give any stars bc Not only did they not deliver on the day supposed to be delivered but if fact they NEVER DELIVERED the flowers I ordered!!!!!!
Business response:
Hello *****, I apologize for the issues regarding this flower delivery. I located your order and see that the order had been put on complaint for non delivery, and that we had refunded a portion of the order for you. We then placed a new complimentary order to be delivered by another shop. We had not received any contact from you letting ** know that the flowers were still not delivered, so we thought everything was fine. I have personally spoke with the florist and have been assured that it is being delivered today. I have ... read more
The flowers were never delivered!!!! They were supposed to be delivered today for Mother's Day and when I look online at the delivery status it still says "with florist". This is extremely disappointing. This is my first time using Teleflora and I will never use them again.
Business response:
Hello ******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/29/2023. I have also included a 30% future discount. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
I paid for a certain delivery date and they changed it. And the flowers delivered were not the kind I ordered. I ordered a bouquet of peonies for my mom and she received a bouquet with a variety of different flowers- but no peonies. Overall, not a good experience.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
It was not what I ordered. Will be calling Teleflora
Business response:
Hello *******, I am truly sorry your experience was not a good one. Customer satisfaction is our number one priority. Upon checking your order, I see you have received a full refund and a future discount code. I do hope you will give ** another chance to serve your floral needs and possibly adjust your rating of **. Again, I do apologize and thank you for being a valued customer. Best regards, ********** **********************
************ look NOTHING like the arrangement I purchased. Ordered the premium- no where near as full as the picture and the colors are all over the place. Looks like a cheap grocery store arrangement.
Business response:
Hello ****, I am truly sorry your arrangement was not what you ordered. Customer satisfaction is our number one priority and I do see you were issued a full refund with a discount code for a future order. I hope you will allow ** to serve your floral needs again and maybe revise your rating to reflect such. Again, I do apologize. Best regards, ********** Teleflora
Flowers were delivered Friday evening after 6:30pm and when I visited my friend Sunday morning they were already dead. Will not use service again. Expensive and not good quality.
Business response:
Hello *******, I am truly sorry for the experience with Teleflora. I have issued you a full refund and sent you a future discount code. Please allow 2 to 10 business days for the refund. I hope you allow ** to serve your future floral needs and possibly increase your rating. Again, I do apologize. Best regards, ********************
Accepted my order for Mothers day flowers, called me at 7am on the morning of Mothers day to inform me that my delivery wouldnt be made until 2 days later. Unbelievable and now I am screwed. Will never use Teleflora again, customer agents unhelpful and unsympathetic
I am never using Teleflora again! They let you believe that you placed an order, I have a confirmation email. They deserve negative stars. I placed it with the flex delivery for it to be delivered between Friday and Mother's Day. My mother did not receive her Mother's Day floral delivery. I went to track it and there it said that it was canceled!!! I received NO COMMUNICATION ABOUT THE CANCELATION. I also used a final sale guilt voucher I had purchased towards the order that they promote for mother's day. I called Teleflora ... read more
Business response:
Hello *****, I do apologize that your order was not delivered and that you did not receive the email about the cancellation. I have reviewed the order and we were not able to locate a member florist to deliver to the recipient's address, so it was cancelled and refunded. I have sent you an email showing the full amount that was refunded. We value you as a customer and hope to serve you again in the future. Please contact ** for any further questions. Thanks, ******************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.