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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will never order flowers through this site again. I am unable to track my order. I will claim fraud with my bank, as the flowers have not been delivered.
Business response:
Hello *************I am so very sorry about your recent experience with our company. I have issued you a 30% refund and a delivery to your recipient today 5/16. Our goal is to provide excellent service to our customers and we are so very sorry that we fell short on this one. If you have any questions or concerns, please call ** at ************** and we would be happy to help you.Kindest regards,****** O Teleflora
A little disappointed. I understand substitutions, but I intentionally ordered an arrangement that included a succulent so the recipient would have something longer lasting from the arrangement. The arrangement had a vase with a modern feel to match a new office, but was delivered in rustic wooden box (not at all the feel and looks cheap). On the plus side, it did include the pink roses as I ordered and was delivered on time.
Business response:
**************, I'm sorry that your order wasn't everything you wanted it to be. I located your order and saw from the notes that we had issued a partial refund and that you have been in contact with the florist and the two of you had resolved everything. If you have any other concerns, please feel free to reach out to us at ************.
Placed an order to arrive on Mothers Day, paid $31 for delivery ($120 total, for premium flowers.) I called twice to check on the status told it would be delivered by 7 PM latest. Called back at 7:30pm, was told the florist was closed, and my mother wouldnt be getting any flowers (I live four states over from her). Heartbreaking to think your kids didnt send you anything. Zero stars if I could. Learned my ******* Ill call local next time for better results.
The arrangement received DID NOT look like the arrangement I ordered online. I ordered the most expensive version and the one received looked like the less expensive version. Flowers were low quality with brown edges. I feel ripped off. Never again will I order again from Teleflora. WHAT A DISAPPOINTMENT!
Business response:
Hello *******, I am truly sorry your order was below value and of poor quality. I completely understand how you are feeling. I have issued you a full refund and a 30% future discount code. Please allow 2 to 10 business days for that refund. I do hope you will give ** another chance to serve your floral needs and possibly increase your initial rating. Again, I do apologize. Best regards, ********** Teleflora
Did not get what I ordered. Was to have 2 arrangements delivered on May 12th. They came very late past 9pm on the 11th and left by the front door of her appt . The person knocked and took off before my 81 year old mother gor there in less then a min. One was to have a lot of purple flowers as I chose this arrangement for my sister who passed in Nov and her favorite color. My order was a spring favorite and it came with 3 plants this should have been all flowers. Called the they had the order resent but looked nothing like th... read more
Business response:
Hello ******, I do apologize that both arrangements were nothing like what you ordered. I have issued a 50% refund back on each order and sent you an email confirmation of that. We value you as a customer and hope to serve you in the future. Please contact ** if you have any further questions. Thanks, ******************, Teleflora
I choose a specific floral arrangement for Mothers Day. The flowers that were delivered looked nothing like what I ordered the flowers. They looked cheap and were not even near the mix of flowers that was pictures on the website or listed in the description. The flowers arrived in the clear glass vase although the arrangement I ordered was to come in a specific decorative vase. The flowers were left outside on the porch with no Notification to the recipient that they were out there, and therefore sat out all night. These flo... read more
Business response:
Hello ****, I am very sorry that the arrangement was not what you order and recipient was not advised of delivery being left on the porch. I have issued a full refund. We value you as a customer and hope to serve you in the future. Please contact ** if you have any further questions. Thanks, ******************, Teleflora
My mom still has 'not received her flowers as of yet
Business response:
Hello *******. Thank you so much for your recent order. I see that your gift is for delivery on 5/16 and the florist has advised it is enroute. After the beautiful flowers are delivered to your mother, if you would be so kind to increase your rating for our company we would very much appreciate it. Please let ** know if we can be of more assistance to you. Our phone number is **************. Thank you again and we look forward to serving your future floral needs.Kindest regards,************** Teleflora
Horrible customer service. DO NOT USE. ******* never delivered to recipient.
Business response:
Hello *****. I am so very sorry for your bad experience that you have had with our company. It is our goal to provide excellent service to all our customers and I apologize that we fell short on yours. We would love the opportunity to provide you with the customer service you deserve in the future. Please let ** know if there is anything we can help you with. Again, my sincerest apologies. Kindest regards,************** Teleflora
Teleflora is the ************* EVER. They are thieves. I paid one amount for their product they canceled my order and refunded me $30 less than what I paid. BBB will be hearing from me.
Business response:
<p>****************,</p><p>I am very sorry that your order had to be cancelled. I have located your order and it was cancelled on before the charge was ever completedbecause we had no florist able to fill the order. You had called in on 5/11/2023 before the order was cancelled and removed the chocolates and balloon on the order, so that $25.48 was dropped from the charge at that time The remaining pending charge was for $65.86, and when the order had to be cancelled, the $65.86 pending charge was removed. The billing was nev... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.