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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was not what I ordered. Will be calling Teleflora
Business response:
Hello *******, I am truly sorry your experience was not a good one. Customer satisfaction is our number one priority. Upon checking your order, I see you have received a full refund and a future discount code. I do hope you will give ** another chance to serve your floral needs and possibly adjust your rating of **. Again, I do apologize and thank you for being a valued customer. Best regards, ********** **********************
************ look NOTHING like the arrangement I purchased. Ordered the premium- no where near as full as the picture and the colors are all over the place. Looks like a cheap grocery store arrangement.
Business response:
Hello ****, I am truly sorry your arrangement was not what you ordered. Customer satisfaction is our number one priority and I do see you were issued a full refund with a discount code for a future order. I hope you will allow ** to serve your floral needs again and maybe revise your rating to reflect such. Again, I do apologize. Best regards, ********** Teleflora
Flowers were delivered Friday evening after 6:30pm and when I visited my friend Sunday morning they were already dead. Will not use service again. Expensive and not good quality.
Business response:
Hello *******, I am truly sorry for the experience with Teleflora. I have issued you a full refund and sent you a future discount code. Please allow 2 to 10 business days for the refund. I hope you allow ** to serve your future floral needs and possibly increase your rating. Again, I do apologize. Best regards, ********************
Accepted my order for Mothers day flowers, called me at 7am on the morning of Mothers day to inform me that my delivery wouldnt be made until 2 days later. Unbelievable and now I am screwed. Will never use Teleflora again, customer agents unhelpful and unsympathetic
I am never using Teleflora again! They let you believe that you placed an order, I have a confirmation email. They deserve negative stars. I placed it with the flex delivery for it to be delivered between Friday and Mother's Day. My mother did not receive her Mother's Day floral delivery. I went to track it and there it said that it was canceled!!! I received NO COMMUNICATION ABOUT THE CANCELATION. I also used a final sale guilt voucher I had purchased towards the order that they promote for mother's day. I called Teleflora ... read more
Business response:
Hello *****, I do apologize that your order was not delivered and that you did not receive the email about the cancellation. I have reviewed the order and we were not able to locate a member florist to deliver to the recipient's address, so it was cancelled and refunded. I have sent you an email showing the full amount that was refunded. We value you as a customer and hope to serve you again in the future. Please contact ** for any further questions. Thanks, ******************, Teleflora
2 years in a row they failed to deliver Mothers Day floral arrangement that I ordered.
Business response:
Hello *****, I have located both of your orders and I show that on the order for last year, it was cancelled by you after you placed the order for the wrong delivery date online. The order you placed for this year has a full delivery confirmation from the shop, but was placed on complaint for non delivery when you notified ** that it was not delivered. The shop has not responded to the complaint, so your order has been refunded in full and you will see the credit posted back to your method of payment in **** business days, d... read more
Tell us up front that your order may not look anything like what you are asking for rather then at the end.I learned my ****** and will not use any of these middleman, 2nd hand, 2nd rate, flower services anymore.Congrats on ripping people off you are so lucky I can't post a picture of what I wanted and post a picture of what I got. Opposite ends of the spectrum. As well as not being able to give zero stars.
Business response:
Hello ****. I am so very sorry for the bad experience you have had with our company. I have given you a 30% refund that will be available to your original form of payment in **** business days or by 05/26/23. I have also given you a 30% future discount code available for 6 months on a future order if you so choose to use our services in the future. I do hope that you will give ** the opportunity in the future to provide you with the excellent customer service that you deserve. Kindest regards,************** Teleflora
I ordered Peonies for delivery on Sunday. Instead they delivered a mix of carnations and roses on Saturday. It is unlikely I would use Teleflora again. ******* are my wifes favorite and I should have been told if they were not possible. I didnt even receive an explanation.
After 3 days delayed just got the awful flowers very few in plain vase not the same Humming bird and that was the Bouquet Theme!!!!I want my money back !! and I will informed the BBB of this scam that you have. After 3 days delayed just got the awful flowers very few in plain vase not the same I want a refund.
Business response:
<p>Hello *****,</p><p>I am so sorry that the correct item was not delivered for you. We strive to put a smile on every customer's face, and I apologize that we were not able to do so this time. I located your order and have refunded you in full. Please allow **** business days for your method of payment to reflect the refund back to your account. If you need further assistance, please reach out to ** at ************.</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.