This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The flowers delivered were nothing like the photo. for close to $100.00 I am very dis appointed
Business response:
Hello *****. I am so very sorry for the recent experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. I do hope that you will give ** the opportunity to provide you with the excellent service you deserve. Please call ** at ************** if we may assist you further.Kindest regards,************** Teleflora
Order was canceled. It was for Mother's Day, and I was sending it a week prior to the actual holiday. Makes no sense that they couldn't fulfill the order, or at least offer me an alternative. Disappointed at the lack of service.
Asking for a review before it is delivered is not right
Business response:
********************,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . We do hope you will increase your rating once the arrangement has been delivered. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I am completely disgusted with the flower arrangement that was sent as a substitute to what I actually ordered. The only thing similar to the arrangement that I ordered was the color. The flowers were not orchids and the arrangement was boring. I was called for approval to substitute my order and refused to substitute unless I could see what was the replacement. The lady who called hung up on me. I will try another service next time. The vase was also incorrect. My father used to work as a florist and would never take an ord... read more
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
The flowers I ordered for my mom were delivered a day late and already wilting. I called Telaflora and the most they were willing to do is give me a 30% refund. I will never use Telaflora again!!!
Business response:
Hello ******, We are so sorry you had a bad experience with our company. Please call ** at ************** so we can locate your order and hopefully give a more satisfactory resolution. We would love the change to give you the service you deserve. Best Regards, ****************** Teleflora
DID NOT ARRIVE! I paid extra for it to arrive before the funeral service. Embarrassing!! I will NEVER order through you again, totally unreliable!
Business response:
Hello ****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. I have spoken with the florist and the flowers were delivered to the funeral home for the service on 05/15/2023 however it was during the visitation and not before. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. We appreciate you as a customer and w... read more
i ordered $80 worth of flowers. I DIDNT EVEN GET WHAT I ORDERED!!
Business response:
<p>Hello ***, </p><p>When you contacted us and advised that you were not happy with the arrangement that was delivered, you were refunded in full on 5/15/2023. You should see your refund credited back to your method of payment in **** business days, depending on your financial institutions policies.</p>
HORRIBLE! Ordered a mother's day bouquet a week in advance to be delivered on Saturday. It never arrived. After contacting teleflora on Sunday and Monday, still no resolution. My mom was so sad since she lives far away from everyone and was expecting a sweet floral arrangement.
Business response:
Hello *********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
The worst arrangement I have ever seen. Will never order here again.
Business response:
Hello *******, We are so very sorry you were dissatisfied with the arrangement that was delivered. Please call ** at ************** so we can locate your order and hopefully come with a resolution that will make you happier. Best Wishes, ****************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.