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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did not get what I ordered. Was to have 2 arrangements delivered on May 12th. They came very late past 9pm on the 11th and left by the front door of her appt . The person knocked and took off before my 81 year old mother gor there in less then a min. One was to have a lot of purple flowers as I chose this arrangement for my sister who passed in Nov and her favorite color. My order was a spring favorite and it came with 3 plants this should have been all flowers. Called the they had the order resent but looked nothing like th... read more
Business response:
Hello ******, I do apologize that both arrangements were nothing like what you ordered. I have issued a 50% refund back on each order and sent you an email confirmation of that. We value you as a customer and hope to serve you in the future. Please contact ** if you have any further questions. Thanks, ******************, Teleflora
I choose a specific floral arrangement for Mothers Day. The flowers that were delivered looked nothing like what I ordered the flowers. They looked cheap and were not even near the mix of flowers that was pictures on the website or listed in the description. The flowers arrived in the clear glass vase although the arrangement I ordered was to come in a specific decorative vase. The flowers were left outside on the porch with no Notification to the recipient that they were out there, and therefore sat out all night. These flo... read more
Business response:
Hello ****, I am very sorry that the arrangement was not what you order and recipient was not advised of delivery being left on the porch. I have issued a full refund. We value you as a customer and hope to serve you in the future. Please contact ** if you have any further questions. Thanks, ******************, Teleflora
My mom still has 'not received her flowers as of yet
Business response:
Hello *******. Thank you so much for your recent order. I see that your gift is for delivery on 5/16 and the florist has advised it is enroute. After the beautiful flowers are delivered to your mother, if you would be so kind to increase your rating for our company we would very much appreciate it. Please let ** know if we can be of more assistance to you. Our phone number is **************. Thank you again and we look forward to serving your future floral needs.Kindest regards,************** Teleflora
Horrible customer service. DO NOT USE. ******* never delivered to recipient.
Business response:
Hello *****. I am so very sorry for your bad experience that you have had with our company. It is our goal to provide excellent service to all our customers and I apologize that we fell short on yours. We would love the opportunity to provide you with the customer service you deserve in the future. Please let ** know if there is anything we can help you with. Again, my sincerest apologies. Kindest regards,************** Teleflora
Teleflora is the ************* EVER. They are thieves. I paid one amount for their product they canceled my order and refunded me $30 less than what I paid. BBB will be hearing from me.
Business response:
<p>****************,</p><p>I am very sorry that your order had to be cancelled. I have located your order and it was cancelled on before the charge was ever completedbecause we had no florist able to fill the order. You had called in on 5/11/2023 before the order was cancelled and removed the chocolates and balloon on the order, so that $25.48 was dropped from the charge at that time The remaining pending charge was for $65.86, and when the order had to be cancelled, the $65.86 pending charge was removed. The billing was nev... read more
Flowers were not fresh and I paid for a deluxe and it didn't not have a full bouquet
Business response:
Hello ****, I do apologize that the arrangement was not fresh or the size that you ordered. I have issued a 50% refund. We value you as a customer and hope to serve you in the future. Please contact ** for any further questions. Thanks, ******************, Teleflora
I would never give any stars bc Not only did they not deliver on the day supposed to be delivered but if fact they NEVER DELIVERED the flowers I ordered!!!!!!
Business response:
Hello *****, I apologize for the issues regarding this flower delivery. I located your order and see that the order had been put on complaint for non delivery, and that we had refunded a portion of the order for you. We then placed a new complimentary order to be delivered by another shop. We had not received any contact from you letting ** know that the flowers were still not delivered, so we thought everything was fine. I have personally spoke with the florist and have been assured that it is being delivered today. I have ... read more
The flowers were never delivered!!!! They were supposed to be delivered today for Mother's Day and when I look online at the delivery status it still says "with florist". This is extremely disappointing. This is my first time using Teleflora and I will never use them again.
Business response:
Hello ******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/29/2023. I have also included a 30% future discount. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
I paid for a certain delivery date and they changed it. And the flowers delivered were not the kind I ordered. I ordered a bouquet of peonies for my mom and she received a bouquet with a variety of different flowers- but no peonies. Overall, not a good experience.
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.