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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not what I ordered and three days too early. I ordered peonies, paid extra for them, paid extra for Saturday delivery. The flowers showed up at mid day on Thursday, and with flowers that we are allergic to. Not pleased. The local florist appeared to know nothing of my order, but offered to call me and let me know what they had so that they could replace the flowers. Teleflora did not pay a lick of attention to what *** ordered and paid for. Never using again.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry your order was not correct and delivered on the wrong date. I have issued you a full refund in the amount of $184.45 as well as sent you a future discount code for 30% off a future order. Please allow 2 to 10 business days for the refund or by 06/02/2023. Again, I am extremely sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
I will NEVER use teleflora again. I was supposed to have pink roses, a succulent plant, and other pretty flowers in a little white square vase and the flowers were NOTHING like the picture. I was so disappointed because this was picked for my mom for Mothers Day and it was nothing like the picture showed!!
Business response:
<p>Hello *****,</p><p>I am very sorry that you were disappointed in your order. I have located your order and I see that subs were necessary due to extremely high demand in order to get your gift delivered to your recipient on time. I apologize that they did not meet the excellent customer satisfaction that we strive for. I have issued a 50% refund on the order because you weren't happy with the substitutions. If you have any questions, please contact ** at ************.</p>
I think its strange that Teleflora asks for a review before they have filled my order. Will my order be as it was pictured online? Will it be delivered on time?Ask me again once you have delivered!
I gave it 2 stars only because it was delivered on 5/17 which was the arrival date.The spray that I paid for looked not even close to what was delivered. Just terrible looking. Big red bow in the middle of the spray instead of flowers. Dead Lillies, other wilted flowers underneath the bow, mostly all white and red flowers, lots of greenery all around. I can send you a picture of what was ordered and what was delivered. I was so embarrassed in front of my family to have spent good money for something that definitely was not a... read more
Business response:
<p>Hello ********,</p><p></p><p>I am truly sorry that your spray was not fresh and what you ordered. I have issued a full refund for the order and you should receive that in 2 to 10 business days or by 06/02/2023. I completely understand the importance of your item being presentable and what you ordered. Again, I am so sorry and if you need anything further please reach out to ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>*... read more
Arrangements is not what was I expected. There is so much greenery! For the price this is very sad. The only saving ***** is she was happy to get flowers and I had a promo code. Enchanted Cottage Deluxe was $65 for bouquet and an $18 service fee. If the recipient wasnt happy just getting flowers from Grandma I would definitely dispute it with credit card company. Not what I ordered. Will not order again from telaflora. I will get flowers from ******* krogers or Whole Foods and add my own fillers. Definitely cheaper and will ... read more
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry you were disappointed in the arrangement delivered. I have issued you a refund in the amount of $36.02 and have sent you a 30% future discount code to the email address on the order. You should see that refund in 2 to 10 business days or by 06/02/2023. Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Disappointed. It's cute and was delivered on time but the style and quality is not on par with what I ordered. Many of ** take a lot of time to consider the many options and choose something that seems just right for our recipients special occasion. And floral arrangements are more expensive than ever. We should at least be able to count on what we ordered being delivered but this is happening too often.
The service fees are ridiculous. You can't get a really nice bouquet without spending a fortune just on the service fees. it's cheaper and just as easy to order something from Amazon.
Ordered same day delivery flowers early in the morning just like always and normally they are delivered without needing someone to be home. All of a sudden now they need a recipient or else theyre gonna not deliver it and take an extra day and try again. Got a bs excuse and looked at cameras and never saw them tryPaid $80 for trash delivery that never even happened
Recipient never received them. Will never use this service again.
Business response:
Hello *******, I do apologize that the recipient never received the flowers. I have reviewed the order and show that our system indicated that the order was questionable, so we cancelled and refunded it for your protection. Please contact ** at ************** if you would like to reinstate the order. We value you as a customer and hope to serve you in the future. Please contact ** for further questions. Thanks, ******************, Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.