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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The flowers I ordered for my mom were delivered a day late and already wilting. I called Telaflora and the most they were willing to do is give me a 30% refund. I will never use Telaflora again!!!
Business response:
Hello ******, We are so sorry you had a bad experience with our company. Please call ** at ************** so we can locate your order and hopefully give a more satisfactory resolution. We would love the change to give you the service you deserve. Best Regards, ****************** Teleflora
DID NOT ARRIVE! I paid extra for it to arrive before the funeral service. Embarrassing!! I will NEVER order through you again, totally unreliable!
Business response:
Hello ****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. I have spoken with the florist and the flowers were delivered to the funeral home for the service on 05/15/2023 however it was during the visitation and not before. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. We appreciate you as a customer and w... read more
i ordered $80 worth of flowers. I DIDNT EVEN GET WHAT I ORDERED!!
Business response:
<p>Hello ***, </p><p>When you contacted us and advised that you were not happy with the arrangement that was delivered, you were refunded in full on 5/15/2023. You should see your refund credited back to your method of payment in **** business days, depending on your financial institutions policies.</p>
HORRIBLE! Ordered a mother's day bouquet a week in advance to be delivered on Saturday. It never arrived. After contacting teleflora on Sunday and Monday, still no resolution. My mom was so sad since she lives far away from everyone and was expecting a sweet floral arrangement.
Business response:
Hello *********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
The worst arrangement I have ever seen. Will never order here again.
Business response:
Hello *******, We are so very sorry you were dissatisfied with the arrangement that was delivered. Please call ** at ************** so we can locate your order and hopefully come with a resolution that will make you happier. Best Wishes, ****************** Teleflora
I will never order flowers through this site again. I am unable to track my order. I will claim fraud with my bank, as the flowers have not been delivered.
Business response:
Hello *************I am so very sorry about your recent experience with our company. I have issued you a 30% refund and a delivery to your recipient today 5/16. Our goal is to provide excellent service to our customers and we are so very sorry that we fell short on this one. If you have any questions or concerns, please call ** at ************** and we would be happy to help you.Kindest regards,****** O Teleflora
A little disappointed. I understand substitutions, but I intentionally ordered an arrangement that included a succulent so the recipient would have something longer lasting from the arrangement. The arrangement had a vase with a modern feel to match a new office, but was delivered in rustic wooden box (not at all the feel and looks cheap). On the plus side, it did include the pink roses as I ordered and was delivered on time.
Business response:
**************, I'm sorry that your order wasn't everything you wanted it to be. I located your order and saw from the notes that we had issued a partial refund and that you have been in contact with the florist and the two of you had resolved everything. If you have any other concerns, please feel free to reach out to us at ************.
Placed an order to arrive on Mothers Day, paid $31 for delivery ($120 total, for premium flowers.) I called twice to check on the status told it would be delivered by 7 PM latest. Called back at 7:30pm, was told the florist was closed, and my mother wouldnt be getting any flowers (I live four states over from her). Heartbreaking to think your kids didnt send you anything. Zero stars if I could. Learned my ******* Ill call local next time for better results.
The arrangement received DID NOT look like the arrangement I ordered online. I ordered the most expensive version and the one received looked like the less expensive version. Flowers were low quality with brown edges. I feel ripped off. Never again will I order again from Teleflora. WHAT A DISAPPOINTMENT!
Business response:
Hello *******, I am truly sorry your order was below value and of poor quality. I completely understand how you are feeling. I have issued you a full refund and a 30% future discount code. Please allow 2 to 10 business days for that refund. I do hope you will give ** another chance to serve your floral needs and possibly increase your initial rating. Again, I do apologize. Best regards, ********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.