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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered a beautiful plant but unfortunately had to cancel it because it could not be delivered before the funeral on Friday. You changed the delivery date from Thursday to Saturday. We were never offered to go with a different type of plant or a floral arrangement. I am getting concerned because we have not received a refund as of yet.
Business response:
<p>Hello *****,</p><p></p><p>I understand your concern about your order. I have looked at the order and the reason the delivery date was changed was due to the memorial service being held on an alternate date. The refund on this order was processed on 5/18/23 and it does take 2 to 10 business days to see that refunded. You should see that no later than 6/1/23/ If you have any more questions or need any further help, please call ** at ************** or email ** at **************************************************************... read more
Not at all what I ordered! No one contacted me prior to changing the order and sending it. Highly disappointed! Will appreciate a refund ASAP.
Business response:
Hello ***************************, please accept our sincerest apiology issues you have experienced with Teleflora. I have revied your order and a full refund had been issued on 05/21/2023. Please allow **** business days for the refund to post back to your account. You should see this refund no later than 06/02/2023. Again, we are so sorry for the inconvenience. Please contact for any further assistance. Best Regards ****************, Teleflora
Unfortunately the arrangement is not what was expected and very badly designed.The amount and quality of products was likened to a $20.00 purchase and not $59.00.I will not be using Teleflora again and would like my funds returned. Regards,*********************
Business response:
Hello Faith,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $ ***** issued back to your original form of payment within **** business days or by June 5, 2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
I received e-mails with discount offers for Teleflora regularly. We had a tragic death in our church family and I placed an order on Thu May 18th a.m. to be delivered on Friday May 19th.Order History > Order Details ORDER DATE: May 18, 2023 at 09:36am. ORDER STATUS: CANCELLED I was going to visit the grieving family today, expecting to see the flowers and I read an e-mail this morning, Sat May 20th that the order was cancelled... I won't be placing an order again.*****************************
I live in ********** and loss a very close family member who lived in ******. I was not able to make the celebration of life. I ordered and expected the flowers to be delivered for the celebration of life, This family member was very dear to me, and it was very disappointing to find out the flowers we never delivered, and was scheduled to be delivered the next day. This was the one way I felt I could pay my respects, and it was sadly not met.
Business response:
<p>**************,</p><p>I cannot begin to express how sincerely sorry we are that we failed you on this most important day. I have located your order and upon reading the notes on the order, I know it doesn't make up for our mistake, but we would like to offer you a complimentary order delivered to a family member of your choosing. Again, please accept our apologies for letting you and your family down during your time of need. Please contact ** at your convenience to place the comp order at ************.</p>
Very upset the flowers do not look anything like the ones that I had picked. I understand they have to make SOME substitutions but everything was and it looks like a completely different bouquet. These flowers were meant for someone who was grieving and what I had picked was their favorite flowers and color.
Business response:
Hello *********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 6/5/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
I received e-mails with discount offers for Teleflora regularly. We had a tragic death in our church family and I placed an order on Thu May 18th a.m. to be delivered on Friday May 19th.Order History > Order Details ORDER DATE: May 18, 2023 at 09:36am. ORDER STATUS: CANCELLED I was going to visit the grieving family today, expecting to see the flowers and I read an e-mail this morning, Sat May 20th that the order was cancelled... I won't be placing an order again.*****************************
Incredibly disappointed in Teleflora. The first time I ordered from them, the order was cancelled midday after already being out for delivery and then had to be attempted again the next day. Tried one more time because of the incessant discount emails and ordered a bouquet of pink peonies. What was delivered was a yellow & red bouquet of mostly Peruvian lilies and daisies. I understand substitutions need to be made on occasion, but the bouquet delivered was in NO WAY comparable to the bouquet I ordered, nor did they even att... read more
was not delivered as asked, but was still charged the extra fee!!
Business response:
<p>Hello ****,</p><p>I am so sorry that your recipient did not receive their flowers. I have located your order, and I apologize that you thought you paid an extra fee for something, but there were no additional fees on your order. We received a full delivery confirmation from the florist, but when you said they were never actually delivered, we issued a refund of 30% of your original order, and then we placed a new totally complimentary order for you with a new shop that is being delivered today. If you have any other quest... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.