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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I specifically ordered a JADE ***** for delivery to my mother for Mother's Day AND paid extra for Mother's Day delivery. **** is a ***** which has special meaning between **. However, a POTHOS was delivered. How is that an appropriate substitute? She has pathos all over the house already; not exactly an exciting or meaningful gift! And, my attached note, about ****, made no sense since the wrong ***** was delivered. Very aggravating. **** "In stock"... really? Beware!
Business response:
Hello ****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/31/2023. We appreciate you as a customer and we hope to hear back from you.Best Wishes,****** Teleflora
My order did not deliver and i was charged. Unacceptable!
Item never delivered although they sent email confirmation of delivery. supposed to be delivered on 5/13. As of 5/16 - still no delivery.
My order was not shipped in a timely manner. It was supposed to be delivered the same day I ordered on May 11, 2023 for my daughter's birthday. Then I got a message that it would be delivered the next day, Friday May 12, 2023. I spoke with a customer service representative who confirmed it would be delivered on the twelfth. It didn't arrive. Then it was supposed to be delivered on Saturday the thirteenth of May. That didn't happen either. When I called Teleflora again, in speaking with a representative, and being put on hold... read more
Another half ***** arrangement, paid for premium and barely got standard. They refunded $20 but I will never order again.
Business response:
Hello ******, I am truly sorry for the unhappiness with the arrangement delivered. Please give us a call at ************** or email ** at ************************************************************************ We look forward to hearing from you and taking care of the issues with your order. Best regards, *********************
The flowers delivered were nothing like the photo. for close to $100.00 I am very dis appointed
Business response:
Hello *****. I am so very sorry for the recent experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. I do hope that you will give ** the opportunity to provide you with the excellent service you deserve. Please call ** at ************** if we may assist you further.Kindest regards,************** Teleflora
Order was canceled. It was for Mother's Day, and I was sending it a week prior to the actual holiday. Makes no sense that they couldn't fulfill the order, or at least offer me an alternative. Disappointed at the lack of service.
Asking for a review before it is delivered is not right
Business response:
********************,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . We do hope you will increase your rating once the arrangement has been delivered. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
I am completely disgusted with the flower arrangement that was sent as a substitute to what I actually ordered. The only thing similar to the arrangement that I ordered was the color. The flowers were not orchids and the arrangement was boring. I was called for approval to substitute my order and refused to substitute unless I could see what was the replacement. The lady who called hung up on me. I will try another service next time. The vase was also incorrect. My father used to work as a florist and would never take an ord... read more
Business response:
Hello ********,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 05/30/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.