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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did not get what I ordered or paid for.
Business response:
Hello *********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on this one. Thank you for giving me the opportunity to resolve this issue with you and I do hope that you will give ** the chance to provide you with the excellent service you deserve in the future. Again, my sincerest apologies.Kindest regards,************** Teleflora
I used Teleflora because at the top of the email it said:20% 0ff - CODE: MAY24 I used it on the order and it wasn't on the order and receipt?Even though it says:Special Instructions:20% 0ff - CODE: MAY24 PLEASE EXPLAIN THIS TO ME.
Business response:
Hello ****. I apologize for the inconvenience this has caused. I looked up your order and the promo code gave you $10.00 off of the cost of the product and was applied. There is also a service fee and tax applied to every order. Please let ** know if you would like to discuss this issue. Our phone number is **************. If this issue has been resolved to your satisfaction, we would love for you to increase your rating for our company, if you would be so kind. Thank you for your recent order and we look forward to serving ... read more
I am embarrassed at a recent order that I placed. This order did not deserve 1 star!
Business response:
Hello ******. I am so very sorry about the recent experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. If the issue has been resolved to your satisfaction, would you be so kind to increase your rating for our company. If the issue has not been resolved, please call ** at ************** so that we may discuss and resolve this issue with you. Again, my sincerest apologies. I hope that you will give ** the opportunity to provide you with... read more
Scammed! I was charged $130+ to deliver flowers and chocolates.They emailed me that the order was hand delivered but the recipient never received anything!I would never use them in the future!
Business response:
Hello *****,I am terribly sorry that there were issues with your order. I was able to locate the order, and I do see that you acknowledged it was delivered later in the day when you called to inform ** that the chocolates had not been delivered with the flowers. We refunded you the amount paid for the chocolates at that time. I have also issued an additional refund of 30% of the price of the arrangement as a courtesy. You will see this credited back to your method of payment within **** business days, depending on your finan... read more
Very disappointed with bouquet premium. The bouquet is completely different from the one teleflora has online. They substituted some of the flowers for other flowers. I wish I could leave a picture from what I got. Very sloppy.
Worst flower company. Do not use this website or company to get flowers, they are a scam site and you will never receive flowers. This company needs to be shut down
Business response:
Hello Lexi. I am so very sorry for your recent experience with our company. Our goal is to provide excellent customer service to customers and I apologize that we fell short on this one. I looked up your order and see that it was canceled due to no service in the area. I assure you that our company is not a scam company. You have been refunded in full. Sometimes there just aren't any shops in the zip code for delivery. Again, I do apologize and hope that you will give ** another opportunity in the future to provide you with ... read more
I dont give reviews until after the flowers are delivered! Thank you
Business response:
Hello ****, Please accept our sincerest apologies for requesting an early review. We do hope you will enjoy your arrangement and will provide a new review once your order has been received. If you have any questions or concerns please contact ** at **************. We appreciate you as a customer. Best regards,****** **********************
No STARS. My order wasnt delivered. Very disappointed. Now I have to call **************** and deal with that and the embarrassment of the missing flowers.
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/09/2023. If there is anything else, we can do please contact ** at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
The delivery of the flowers never arrived. Super disappointed. Wont use it ever again.
Business response:
Hello ******, I am very sorry about your recent experience with our company. We dropped the ball and failed to communicate with you that your recipient was not home and delivery date has been changed to today 05/24/2023. I issued a partial refund and an email has been sent to the email address provided on the order. It can take **** business days for you to see refund on your end. Again please accept our apology and we hope to gain your business again. Please let ** know if we can do anything else by contacting ** directly. ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.