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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: The bouquet of flowers for my daughter has not been delivered. I requested the flowers be delivered before 3 p.m. CST today for my daughter to receive it for her graduation. My daughter may not be able to receive her Congratulatory bouquet of flowers.
Business response:
Hello ************, Please accept our most sincere apologies for the inconvenience you experienced with your Teleflora order. I have reviewed your order and noted your order was cancelled per your request. To show our apologies, a 30% future promotional code has been issued. You will receive an email which will include your discount code. You must call ** at ************ to place your order, since the discount code will not apply online. If you misplace your discount code, dont worry, a copy of it will be on this order for r... read more
The order was delivered as expected, but not what I ordered. My mothers favorite color is blue which is why I chose the advertised blue vase and blooms. They were delivered in a clear vase and no blue flowers in sight..
Business response:
******,I sincerely apologize for the dissatisfaction you experienced with the floral order for your mother. We fully recognize the significance of honoring mothers on their special day, and we genuinely want to address your concerns and find a resolution that will leave you satisfied. At your convenience, we kindly request you to reach out to **. You can reach ** by calling **************. We eagerly await the opportunity to make things right for you.Warmest Regards, **************Teleflora
The order was delivered as expected, but not what I ordered. My mothers favorite color is blue which is why I chose the advertised blue vase and blooms. They were delivered in a clear vase and no blue flowers in sight..
Business response:
******,I sincerely apologize for the dissatisfaction you experienced with the floral order for your mother. We fully recognize the significance of honoring mothers on their special day, and we genuinely want to address your concerns and find a resolution that will leave you satisfied. At your convenience, we kindly request you to reach out to **. You can reach ** by calling **************. We eagerly await the opportunity to make things right for you.Warmest Regards, **************Teleflora
I ordered a premium red *********************. It came 2 days late. The roses were 9 red and 3 purple. Who does that! I was very dissappointed in the look and the delivery. I spent $120 on this and it looked worth $20. I could have went to ******* for that.
Business response:
<p>Hello *******,</p><p>I am so sorry that your arrangement was not delivered as ordered. I located your order and have refunded 75% back to your method of payment. You should see the credit in **** business days, depending on your financial institutions processing times. Again, I am so sorry that your order was not properly fulfilled. If you have any questions, please feel free to reach out to ** at ************.</p>
Teleflora never got the delivery made eventhough I paid extra for a three day delivery window. Well at least they refunded my money. Will think twice about using Teleflora in the future.
Business response:
<p>Hello ******,</p><p></p><p>I apologize that we were unable to deliver your gift as requested. Although we have an extensive network of member florists, unfortunately we did not have a florist located in your recipient's area. If you have an alternate address in another area, we would be happy to get this delivered for you. You can reach out to ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora<span style=... read more
Not what I ordered and three days too early. I ordered peonies, paid extra for them, paid extra for Saturday delivery. The flowers showed up at mid day on Thursday, and with flowers that we are allergic to. Not pleased. The local florist appeared to know nothing of my order, but offered to call me and let me know what they had so that they could replace the flowers. Teleflora did not pay a lick of attention to what *** ordered and paid for. Never using again.
Business response:
<p>Hello *******,</p><p></p><p>I am truly sorry your order was not correct and delivered on the wrong date. I have issued you a full refund in the amount of $184.45 as well as sent you a future discount code for 30% off a future order. Please allow 2 to 10 business days for the refund or by 06/02/2023. Again, I am extremely sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
I will NEVER use teleflora again. I was supposed to have pink roses, a succulent plant, and other pretty flowers in a little white square vase and the flowers were NOTHING like the picture. I was so disappointed because this was picked for my mom for Mothers Day and it was nothing like the picture showed!!
Business response:
<p>Hello *****,</p><p>I am very sorry that you were disappointed in your order. I have located your order and I see that subs were necessary due to extremely high demand in order to get your gift delivered to your recipient on time. I apologize that they did not meet the excellent customer satisfaction that we strive for. I have issued a 50% refund on the order because you weren't happy with the substitutions. If you have any questions, please contact ** at ************.</p>
I think its strange that Teleflora asks for a review before they have filled my order. Will my order be as it was pictured online? Will it be delivered on time?Ask me again once you have delivered!
I gave it 2 stars only because it was delivered on 5/17 which was the arrival date.The spray that I paid for looked not even close to what was delivered. Just terrible looking. Big red bow in the middle of the spray instead of flowers. Dead Lillies, other wilted flowers underneath the bow, mostly all white and red flowers, lots of greenery all around. I can send you a picture of what was ordered and what was delivered. I was so embarrassed in front of my family to have spent good money for something that definitely was not a... read more
Business response:
<p>Hello ********,</p><p></p><p>I am truly sorry that your spray was not fresh and what you ordered. I have issued a full refund for the order and you should receive that in 2 to 10 business days or by 06/02/2023. I completely understand the importance of your item being presentable and what you ordered. Again, I am so sorry and if you need anything further please reach out to ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>*... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.