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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed. Order was delivered timely. We paid for same day delivery, but order was delivered next day in the evening even though tracking showed it was delivered same day. In addition, the flowers were not fresh. My friend didn't receive flowers for her birthday. ??
Business response:
<p>Hello *****,</p><p>Please accept my apologies that your flowers were not delivered on the correct date, I was able to locate your order, and I show we have issued a refund of 30% back to your method of payment for the inconvenience and offered a 30% discount for a future order. Again, I am so sorry that we were unable to meet your expectations with this order. If I can be of any further assistance, please do not hesitate to call ** at ************.</p>
I ordered a spray for my grandmas funeral and called 4 days prior to confirm my delivery. The day of the service 6mins. before it was supposed to be delivered they send me a text saying Weve encountered an issue meaning No flowers. Im already in mourning and teleflora just made it worst! I will NEVER use this company ever again.
Business response:
<p>Hello *****,</p><p>I am so sorry that we were unable to get your order delivered for you. We strive for excellence with every customer and were just unable to find a florist that could fill this order in that delivery area. We offered to have the order delivered to the home of a family member since that *** have given ** a new set of florists to work with. We will still gladly do that for you. If you would like ** to send something on your behalf, please contact ** at ************.</p>
I did not get what I ordered or paid for.
Business response:
Hello *********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on this one. Thank you for giving me the opportunity to resolve this issue with you and I do hope that you will give ** the chance to provide you with the excellent service you deserve in the future. Again, my sincerest apologies.Kindest regards,************** Teleflora
I used Teleflora because at the top of the email it said:20% 0ff - CODE: MAY24 I used it on the order and it wasn't on the order and receipt?Even though it says:Special Instructions:20% 0ff - CODE: MAY24 PLEASE EXPLAIN THIS TO ME.
Business response:
Hello ****. I apologize for the inconvenience this has caused. I looked up your order and the promo code gave you $10.00 off of the cost of the product and was applied. There is also a service fee and tax applied to every order. Please let ** know if you would like to discuss this issue. Our phone number is **************. If this issue has been resolved to your satisfaction, we would love for you to increase your rating for our company, if you would be so kind. Thank you for your recent order and we look forward to serving ... read more
I am embarrassed at a recent order that I placed. This order did not deserve 1 star!
Business response:
Hello ******. I am so very sorry about the recent experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. If the issue has been resolved to your satisfaction, would you be so kind to increase your rating for our company. If the issue has not been resolved, please call ** at ************** so that we may discuss and resolve this issue with you. Again, my sincerest apologies. I hope that you will give ** the opportunity to provide you with... read more
Scammed! I was charged $130+ to deliver flowers and chocolates.They emailed me that the order was hand delivered but the recipient never received anything!I would never use them in the future!
Business response:
<p>Hello *****,</p><p>I am terribly sorry that there were issues with your order. I was able to locate the order, and I do see that you acknowledged it was delivered later in the day when you called to inform ** that the chocolates had not been delivered with the flowers. We refunded you the amount paid for the chocolates at that time. I have also issued an additional refund of 30% of the price of the arrangement as a courtesy. You will see this credited back to your method of payment within **** business days, depending on ... read more
Very disappointed with bouquet premium. The bouquet is completely different from the one teleflora has online. They substituted some of the flowers for other flowers. I wish I could leave a picture from what I got. Very sloppy.
Worst flower company. Do not use this website or company to get flowers, they are a scam site and you will never receive flowers. This company needs to be shut down
Business response:
Hello Lexi. I am so very sorry for your recent experience with our company. Our goal is to provide excellent customer service to customers and I apologize that we fell short on this one. I looked up your order and see that it was canceled due to no service in the area. I assure you that our company is not a scam company. You have been refunded in full. Sometimes there just aren't any shops in the zip code for delivery. Again, I do apologize and hope that you will give ** another opportunity in the future to provide you with ... read more
I dont give reviews until after the flowers are delivered! Thank you
Business response:
Hello ****, Please accept our sincerest apologies for requesting an early review. We do hope you will enjoy your arrangement and will provide a new review once your order has been received. If you have any questions or concerns please contact ** at **************. We appreciate you as a customer. Best regards,****** **********************
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.