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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered flower to my ******************** service with instruction to deliver 1 hr early at 3pm (service at 4pm) but I received delivery notification at 5:30 when service was done already. Called customer service and they cant get a hold or explanation from floral owner abt the exact time to complete and its unacceptable for that. They said they are going to refund to me but havent seen it. Going to wait for another week, if not Im going to call again !! Terrible, not going to order again
Business response:
Hello ***********************,I am so very sorry about your recent experience with our company. I was unable to find an order with the email address or your name. I would love the opportunity to look further into your order and see if there is anything I can do. Please call us directly or email us with order information and we would be glad to check further into this matter. We look forward to hearing from you soon. Best Regards,****************** Teleflora
Absolutely disappointed and embarrassed! Flowers were never delivered to the funeral home!
Business response:
Hello **********,Words can not express how sorry we are your floral gift was not delivered on the date requested for the visitation. Per our phone conversation a full refund has already been issued. Please allow **** business days for the refund to reflect on your billing statement. In addition to the full refund a 50% future discount code has been issued on your order. The code will be sent to your email address.We know this in no way can make up for missing such an important occasion but we sincerely hope you will give ** ... read more
I think I will never use Teleflora again. I ordered a lovely Sympathy vase for my cousin who lost her husband. What was delivered was very disappointing! For $94.00 I guess I was expecting something that came close to what the picture looked like and what she got was basically a bunch of leaves with a couple roses added in. I tried to contact the florist but of course......no one answers the phone!! I would never recommend you for flowers again!
I did not receive what I ordered. I sent pictures which reflected the difference of what i ordered and what was received. Very disappointing!!!
Business response:
Hello*********,I am sincerely sorry you did not get what you ordered. I have issued a full refund in the amount of $71.01 and sent you a 30% future discount code. please allow 2 to 10 business days for the refund to process or by 6/29/2023. Again, I do apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.Best regards,********** Teleflora
I ordered a birthday bouquet with a balloon. I specified for the flowers not to be substituted. They were and no balloon . 30%refund is not sufficient. My instructions was ignored. Dont use teleflora
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I sent a birthday arrangement of tropical flowers for June 2, 2023. I was able to see the recipient on June 8 and she informed me that she never received any flowers. Very disappointed with Teleflora and will contact the BBB. I do not recommend them.
Business response:
Hello *****,I am truly sorry your order never arrived. I have issued you a full refund and sent a 30% future discount code to your email address on the order. Please allow 2 to 10 business days for your refund to fully process. Again, I sincerely apologize and if you need any assistance, please call ** at ************** or email ** at ***********************************************************************.Best regards,********** Teleflora
What a joke! Completely different than what I ordered! $75 birthday cake bouquet ordered and a cheap glass vase with flowers stuck in it delivered! The local grocery store wouldve had a better bouquet!
Business response:
Hello ******,I am truly sorry your order was incorrect. I have issued you a full refund and a 30% future discount code. You should see that refund in 2 to 10 business days or by 6/29/23. Again, I sincerely apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.Kindest regards,********** Teleflora
What was delivered was far less than advertised. Have pictures of the standard, deluxe, and premium offerings of the arrangement that was advertised. Ordered the Premium. The arrangement delivered does not even measure up to the lowest version in size or features. Zero stars for not providing value. The only positives were on-time delivery and freshness of the flowers.
Business response:
Dear *******,I am truly sorry your order was not up to value. I have refunded you $26.15 and sent you a 30% future discount code. You should see that refund in 2 to 10 business days or by 06/28/2023. Please accept our sincerest apologies and hope you will let ** serve any future floral needs.Best regards,********** Teleflora
Received a bouquet that was not even close to the premium bouquet we ordered. This was a gift for my grandmothers 92nd birthday, and I was mortified when I saw them.
Business response:
Hello *********,I am so sorry that your arrangement for your grandmother's birthday was not the spectacular gift you had intended. I wanted to locate your order to make sure this had been resolved for you, and I see that you have already made contact with us and that we have refunded you 75% of the purchase price back to your method of payment on 6/13/2023. You should see that credit on your account on or before 6/28/2023. I hope that this has resolved this matter for you and we hope to have the opportunity to provide you wi... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.