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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What was delivered was far less than advertised. Have pictures of the standard, deluxe, and premium offerings of the arrangement that was advertised. Ordered the Premium. The arrangement delivered does not even measure up to the lowest version in size or features. Zero stars for not providing value. The only positives were on-time delivery and freshness of the flowers.
Business response:
<p>Dear *******,</p><p></p><p>I am truly sorry your order was not up to value. I have refunded you $26.15 and sent you a 30% future discount code. You should see that refund in 2 to 10 business days or by 06/28/2023. Please accept our sincerest apologies and hope you will let ** serve any future floral needs.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Received a bouquet that was not even close to the premium bouquet we ordered. This was a gift for my grandmothers 92nd birthday, and I was mortified when I saw them.
Business response:
<p>Hello *********,</p><p>I am so sorry that your arrangement for your grandmother's birthday was not the spectacular gift you had intended. I wanted to locate your order to make sure this had been resolved for you, and I see that you have already made contact with us and that we have refunded you 75% of the purchase price back to your method of payment on 6/13/2023. You should see that credit on your account on or before 6/28/2023. I hope that this has resolved this matter for you and we hope to have the opportunity to prov... read more
Utterly utterly let down. I ordered flowers yesterday for my wife for our 25th anniversary which is today. Here is the email they sent me at 2:38pm. They offered to deliver them tomorrow. Just imagine bringing flowers to your wife one day late on such a signature life event.Dear ****** Thank you for your Teleflora order. We appreciate your business.Unfortunately, we are unable to place your order for delivery on the requested day. So we may expedite your flower delivery, please click on the below link and follow the prompts ... read more
Business response:
<p>Hello,</p><p></p><p>I am truly sorry your order did not get delivered on such an important day. I do not have enough information to access your order so, I can not see what happened. If you need a follow-up on the order please call ** at ************** or email ** at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Disappointing - the ************** delivered did not look like the photo. There were no carnations in the photo but they were in what was delivered, which also seemed skimpy. However, they were delivered on the same day (although guarantee required $15 extra).
Business response:
<p>Hello *****,</p><p>I am so sorry that your arrangement was disappointing. I have located your order and in checking, you are correct that it should not have any carnations in it. The shop was probably out of one of the filler flowers, and similar substitutions are allowed so that your gift can be delivered on time. The order shows we gave you a 30% refund since you were not pleased with the substitutes. Based on the description of the photo you sent, I have increased your refund to 50%. Again, please accept our most since... read more
You deserve zero stars. Really really garbage experience. You sent me and email saying you could not fill the order and I would be getting a refund. I had to order the flowers from someone else. Then today I receive a delivery confirmation and no refund. Follow up with customer service even worse experience.
Business response:
<p>Hello *******,</p><p>I am so sorry for the issues with your order. I have located your order and hope to provide you with some clarification. You ordered two items and Teleflora breaks them down individually so that when something like this happens, it's not an all or nothing situation. We were unable to find a shop that could make the wreath, so that part of the order was cancelled and refunded in full. You should see the credit back to your card on or before 6/26/2023. The refund has been completed by Teleflora, but it ... read more
******* ordered not the ones received. Ones in picture much prettier. Talk about bait and switch.
Business response:
Hello *****, I am very sorry about the arrangement that was delivered. I have issued a full refund for this issue. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Ordered an arrangement of peonies for my wife's birthday delivered today 06/09 and they delivered an arrangement of flowers and not 1 peonie was in the arrangement. Never again will I use TeleFlora
Business response:
<p>Hello ***********,</p><p>I am so sorry that we were not able to get peonies for you at this time. Peonies are a seasonal flower and are at the end of their season and are often impossible for some florists to get at this time. We sent a an arrangement filled to the same price point you paid to ensure your recipient did not miss out on your gift. When you told us you were not happy with the arrangement, we refunded you 50% of the cost of the arrangement. Again, please accept our apologies that we were unable to deliver peo... read more
I will review when flowers are delivered and see what the recipient says.
Business response:
We hope your recipient will be very pleased with the thoughtful gift you chose for them.
Order was delivered late and did not include all items ordered, very disappointed.
Business response:
Hello Destiny, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deser... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.