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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience. We decided we were going to go with them to deliver flowers for our wedding. We ordered a sample arrangement just to see if its what we wanted and see how smooth everything moved along. We placed the order and waited for our delivery. We the received a delivery confirmation however we received no flowers. Waited almost an hour and still no flowers. I called customer service that fought with me before finally refunding my money. I refused to get off the phone until they refunded my money and I received th... read more
Business response:
Hello *******. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent customer service and I apologize that we fell short on this one. We would like the opportunity to provide you with the excellent service you deserve in the future. Once again, my sincerest apologies. Kindest regards, ************** Teleflora
It was not what I ordered. I ordered a bee hive
Business response:
Hello *****I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 07/03/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
We ordered the red wagon, that was supposed to say, It's a boy. But it did not. Just a red wagon with a few flowers in it. There was so much greenery! It was very disappointing. I was embarrassed this was what was delivered to the hospital after the birth.
Now that i see the reviews below, i should have been forewarned. I spent 20 minutes searching for where to input the promo code. Tried the chat function multiple times which said #1 in queue, and then came back with no agents available. Absolutely terrible experience online, and I don't even know what the flowers look like yet!
I paid extra to have it delivered by 1 pm because they were leaving for the night to spend time with family and now its 3 pm still not delivered and they just left and now itll be sitting out until they get home tomorrow night, probably will be stolen.
I received a different floral arrangement than what I purchased. It arrived a day early but very disappointed that on the order was wrong. My kids picked it for their dad and was shocked and sad that it was wrong. Please do better in the future, the arrangement was a nice but a lot smaller floral arrangement.
Business response:
Hello *************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 07/03/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I ordered and was charged for a birthday balloons which was not delivered. Disappointed as it was for a birthday and she is hospitalized. The flowers were smaller than the premium I ordered and paid for.
Business response:
Hello ******, I am very sorry that the arrangement was not the premium size and the mylar was not delivered. I have issued a partial refund back to your credit card and sent you an email confirmation of this. We value you as a customer and hope to assist you again in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
I ordered and was charged for a birthday balloons which was not delivered. Disappointed as it was for a birthday and she is hospitalized. The flowers were smaller than the premium I ordered and paid for.
Business response:
Hello ******, I am very sorry that the arrangement was not the premium size and the mylar was not delivered. I have issued a partial refund back to your credit card and sent you an email confirmation of this. We value you as a customer and hope to assist you again in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Not impressed--our order was CXL less than 2 hours after teleflora confirmed it! Never again!! Buy local!!
Business response:
Hello ,Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund issued back to your original form of payment within **** business days or by 6/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard ****** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.