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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLEHORRIBLEHORRIBLE!!!I assumed that you had placed my order for a delivery to our daughter in law for her birthday today and received an email (after it should have been delivered) that Teleaflorist was unable to deliver it in her area today!!!!!!!I have NEVER, in all of my years of ordering flowers on line l, had this happen. Had I not noticed your email at the last minute, she would not have had our floral delivery this very important day!!!!! Tell me why I should EVER order flowers from Teleflorist again!!!!!!!Fortu... read more
Business response:
<p>Hello *****,</p><p></p><p>I am sincerely sorry your order was unable to be delivered on the day of your choice. We would love the opportunity to serve your floral needs in the future. If you need any assistance please call ** at ************** or email ** at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I paid for peonies and got roses instead of peonies...
Business response:
Hello ****, I am incredibly sorry that your recipient received the wrong flowers. I issued a refund on the order and an email will be sent to the email address you provided on the order with the details. I hope that you will consider using ** for your future floral needs. Please let ** know if there is anything else I can assist you with, Best Regards,****************** Teleflora
I give this company ZERO stars!!!I ordered a wristlet for my daughter for her First Prom. I ordered it two weeks in advance and set up delivery for the day BEFORE Prom.Fast forward to Delivery Day. Not only did they NOT deliver but they waited until after 4pm to tell me that they could not even COMPLETE my order. Claimed my order was too small (I didnt realize a $40 wristlet was small) No flower shops in my vicinity were excepting my order. Okay Something they could have brought to my attention at the time of order or even a... read more
Business response:
Hello ***, I am very sorry that you were not informed that the order could not be delivered sooner. I have reviewed your order and show that we have processed your full refund and sent you a 30% future discount code to your email that does not expire for 6 months. We value you as a customer and hope to see an increased satisfaction rating. Please contact ** for further questions. Thanks, ******************, Teleflora
Looked NOTHING like the picture i chose at all. I also specifically asked for birds of paradise because that is my sisters favorite flower and there were not anyway. I would have cancelled the order. Or at least make it look something like the photo! I will say they delivered it on time and to the right place but it was nothing like what i ordered. I
Business response:
Hello ******,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/09/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact **.Best Regards,****** Teleflora
Flowers were never received by recipient. No response to my emails from Teleflora!
Very disappointed. Order was delivered timely. We paid for same day delivery, but order was delivered next day in the evening even though tracking showed it was delivered same day. In addition, the flowers were not fresh. My friend didn't receive flowers for her birthday. ??
Business response:
<p>Hello *****,</p><p>Please accept my apologies that your flowers were not delivered on the correct date, I was able to locate your order, and I show we have issued a refund of 30% back to your method of payment for the inconvenience and offered a 30% discount for a future order. Again, I am so sorry that we were unable to meet your expectations with this order. If I can be of any further assistance, please do not hesitate to call ** at ************.</p>
I ordered a spray for my grandmas funeral and called 4 days prior to confirm my delivery. The day of the service 6mins. before it was supposed to be delivered they send me a text saying Weve encountered an issue meaning No flowers. Im already in mourning and teleflora just made it worst! I will NEVER use this company ever again.
Business response:
<p>Hello *****,</p><p>I am so sorry that we were unable to get your order delivered for you. We strive for excellence with every customer and were just unable to find a florist that could fill this order in that delivery area. We offered to have the order delivered to the home of a family member since that *** have given ** a new set of florists to work with. We will still gladly do that for you. If you would like ** to send something on your behalf, please contact ** at ************.</p>
I did not get what I ordered or paid for.
Business response:
Hello *********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on this one. Thank you for giving me the opportunity to resolve this issue with you and I do hope that you will give ** the chance to provide you with the excellent service you deserve in the future. Again, my sincerest apologies.Kindest regards,************** Teleflora
I used Teleflora because at the top of the email it said:20% 0ff - CODE: MAY24 I used it on the order and it wasn't on the order and receipt?Even though it says:Special Instructions:20% 0ff - CODE: MAY24 PLEASE EXPLAIN THIS TO ME.
Business response:
Hello ****. I apologize for the inconvenience this has caused. I looked up your order and the promo code gave you $10.00 off of the cost of the product and was applied. There is also a service fee and tax applied to every order. Please let ** know if you would like to discuss this issue. Our phone number is **************. If this issue has been resolved to your satisfaction, we would love for you to increase your rating for our company, if you would be so kind. Thank you for your recent order and we look forward to serving ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.