This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think I will never use Teleflora again. I ordered a lovely Sympathy vase for my cousin who lost her husband. What was delivered was very disappointing! For $94.00 I guess I was expecting something that came close to what the picture looked like and what she got was basically a bunch of leaves with a couple roses added in. I tried to contact the florist but of course......no one answers the phone!! I would never recommend you for flowers again!
I did not receive what I ordered. I sent pictures which reflected the difference of what i ordered and what was received. Very disappointing!!!
Business response:
<p>Hello*********,</p><p></p><p>I am sincerely sorry you did not get what you ordered. I have issued a full refund in the amount of $71.01 and sent you a 30% future discount code. please allow 2 to 10 business days for the refund to process or by 6/29/2023. Again, I do apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I ordered a birthday bouquet with a balloon. I specified for the flowers not to be substituted. They were and no balloon . 30%refund is not sufficient. My instructions was ignored. Dont use teleflora
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I sent a birthday arrangement of tropical flowers for June 2, 2023. I was able to see the recipient on June 8 and she informed me that she never received any flowers. Very disappointed with Teleflora and will contact the BBB. I do not recommend them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry your order never arrived. I have issued you a full refund and sent a 30% future discount code to your email address on the order. Please allow 2 to 10 business days for your refund to fully process. Again, I sincerely apologize and if you need any assistance, please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
What a joke! Completely different than what I ordered! $75 birthday cake bouquet ordered and a cheap glass vase with flowers stuck in it delivered! The local grocery store wouldve had a better bouquet!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry your order was incorrect. I have issued you a full refund and a 30% future discount code. You should see that refund in 2 to 10 business days or by 6/29/23. Again, I sincerely apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
What was delivered was far less than advertised. Have pictures of the standard, deluxe, and premium offerings of the arrangement that was advertised. Ordered the Premium. The arrangement delivered does not even measure up to the lowest version in size or features. Zero stars for not providing value. The only positives were on-time delivery and freshness of the flowers.
Business response:
<p>Dear *******,</p><p></p><p>I am truly sorry your order was not up to value. I have refunded you $26.15 and sent you a 30% future discount code. You should see that refund in 2 to 10 business days or by 06/28/2023. Please accept our sincerest apologies and hope you will let ** serve any future floral needs.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Received a bouquet that was not even close to the premium bouquet we ordered. This was a gift for my grandmothers 92nd birthday, and I was mortified when I saw them.
Business response:
<p>Hello *********,</p><p>I am so sorry that your arrangement for your grandmother's birthday was not the spectacular gift you had intended. I wanted to locate your order to make sure this had been resolved for you, and I see that you have already made contact with us and that we have refunded you 75% of the purchase price back to your method of payment on 6/13/2023. You should see that credit on your account on or before 6/28/2023. I hope that this has resolved this matter for you and we hope to have the opportunity to prov... read more
Utterly utterly let down. I ordered flowers yesterday for my wife for our 25th anniversary which is today. Here is the email they sent me at 2:38pm. They offered to deliver them tomorrow. Just imagine bringing flowers to your wife one day late on such a signature life event.Dear ****** Thank you for your Teleflora order. We appreciate your business.Unfortunately, we are unable to place your order for delivery on the requested day. So we may expedite your flower delivery, please click on the below link and follow the prompts ... read more
Business response:
<p>Hello,</p><p></p><p>I am truly sorry your order did not get delivered on such an important day. I do not have enough information to access your order so, I can not see what happened. If you need a follow-up on the order please call ** at ************** or email ** at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Disappointing - the ************** delivered did not look like the photo. There were no carnations in the photo but they were in what was delivered, which also seemed skimpy. However, they were delivered on the same day (although guarantee required $15 extra).
Business response:
<p>Hello *****,</p><p>I am so sorry that your arrangement was disappointing. I have located your order and in checking, you are correct that it should not have any carnations in it. The shop was probably out of one of the filler flowers, and similar substitutions are allowed so that your gift can be delivered on time. The order shows we gave you a 30% refund since you were not pleased with the substitutes. Based on the description of the photo you sent, I have increased your refund to 50%. Again, please accept our most since... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.