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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a glitch with the system that populated the wrong information in the deliver to: section of the order. This is not acceptable. I had to then call and spend way too much time getting this corrected. Over here mourning the death of someone, to then have to go through this. Very upsetting.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserv... read more
Absolutely horrible.. flowers are dead and the arrangement is simply disgusting
I paid the $15 upcharge to make sure the delivery was there before 1pm local time. It got there at 4:47 pm. Have they reached out to me to refund the extra fee or apologize- No. So will not be using them again. Only give them 2 stars cause at least the flowers were pretty.
Business response:
Hello *****. I am so very sorry about the late delivery for the flowers sent to *****. I have refunded the early delivery fee of $15.00 and it will be available to you in **** business days or by 07/07/23. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. If this issue has been resolved to your satisfaction, we would love that feedback as well as an incr... read more
I paid the $15 upcharge to make sure the delivery was there before 1pm local time. It got there at 4:47 pm. Have they reached out to me to refund the extra fee or apologize- No. So will not be using them again. Only give them 2 stars cause at least the flowers were pretty.
Business response:
Hello *****. I am so very sorry about the late delivery for the flowers sent to *****. I have refunded the early delivery fee of $15.00 and it will be available to you in **** business days or by 07/07/23. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. If this issue has been resolved to your satisfaction, we would love that feedback as well as an incr... read more
Ordered flowers for my granddaughter who just got out of the hospital. They were supposed to be delivered today but they were not. I was not notified that they canceled my order because what I ordered wasn't available. I said if someone would've called me I could've chosen a different arrangement. They said it might take 10 days to get my $65 back and if I want to order something else I would have to give them another $65 or the price of another arrangement. Will never use them again.
Business response:
Hello *****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund issued back to your original form of payment within **** business days or by 07/06/2023. If there is anything else, we can do please contact ** at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Delivery was good. Problem is the flowers that were sent were NOT the flowers I chose. They weren't even a little bit close in style. Thats frustrating. I chose that particular style because that's what I wanted and to see what was actually sent was night and day. I won't use this company again. I wasn't even notified.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry your order was not correct when delivered. I have issued you a full refund in the amount of $83.67 and sent you a 30% future discount code. You should see that refund in 2 to 10 business days or by 07/07/23. Please accept our apologies and if you need anything further you can call ** at **************.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
My order was cancelled. That was disappointing. I had no idea.
Business response:
Hello ***,Thank you for your Teleflora order. We appreciate your business. I apologize we had to cancel your order as we usually are able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund issued back to your original form of payment within **** business days or by 07/06/23. Again, please accept our most sincere apologies. If you have any further questions or concerns.Best... read more
I understand that they contract with local florists, but I was very disappointed with them. The flowers I ordered didnt get delivered on the day contracted. They offered no compensation for failure to deliver. Not happy.
Business response:
Hello *****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
Sent a premium bouquet to my mother after surgery. I am so embarrassed. The sad and frankly, stupid scrawny looking thing that showed up didn't even look anything like the cheaper version of what I purchased. My mother sent me pictures and thanked me for the flowers and all I could do was shake with anger. I have used teleflora so many times. I am questioning the kinds of flowers people are actually receiving from me. Why cant a person just order flowers for a loved one and know that what they purchased is what the recipient... read more
Business response:
<p>Hello ******,</p><p></p><p>Please, let me offer my sincerest apologies that you were unhappy with the order delivered. I have issued a full refund and you should see that refund in 2 to 10 business days or by 07/06/2023 in the amount of $101.03. Unfortunately, I cannot give you the florist's name on the order due to a contract between Teleflora and the florist. If you need anything further please feel free to reach out to ** at **************. Again, I am truly sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** ... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.