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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The flower display was very small, so although it was pretty, we were very disappointed. Won't be using your services in the future.
Business response:
Hello *****. I am so very sorry about the value of the spray sent to the service. I have refunded you 30% for this order and have also given you a 30% future discount code that will be valid for 6 months. Our goal is to provide excellent service and I am so very sorry that we fell short on yours. I do hope that you will change your mind and give us the opportunity to provide you with the excellent service that you deserve in the future. If the issue was resolved to your satisfaction, we would love that feedback as well as an... read more
Awful service. Written in black and white, **** Day Delivery, however ordered Birthday flowers the day before and paid extra to gave delivered by 1:00 on CDST. I was there for appointment, flowers not delivered. Called Teleflora, was informed, they called flower shop and no answer. They credited $15 before 1pm delivery. The Birthday flowers were NOT delivered the day of the Birthday NOR the day after the Birthday. The day they should have been delivered, I received notice, they were in transit for delivery; they were not. Wh... read more
Business response:
Hello *****. I am so very sorry that your order was never delivered to *********************. Your order has been canceled and a full refund issued back to your original form of payment. You will receive your refund in **** business days or by 06/29/23. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on yours. I do hope that you will give us the opportunity in the future to provide you with the excellent service you deserve. Kindest regards, ************** Teleflora
Ordered flower to my ******************** service with instruction to deliver 1 hr early at 3pm (service at 4pm) but I received delivery notification at 5:30 when service was done already. Called customer service and they cant get a hold or explanation from floral owner abt the exact time to complete and its unacceptable for that. They said they are going to refund to me but havent seen it. Going to wait for another week, if not Im going to call again !! Terrible, not going to order again
Business response:
Hello ***********************,I am so very sorry about your recent experience with our company. I was unable to find an order with the email address or your name. I would love the opportunity to look further into your order and see if there is anything I can do. Please call us directly or email us with order information and we would be glad to check further into this matter. We look forward to hearing from you soon. Best Regards,****************** Teleflora
Absolutely disappointed and embarrassed! Flowers were never delivered to the funeral home!
Business response:
<p>Hello **********,</p><p>Words can not express how sorry we are your floral gift was not delivered on the date requested for the visitation. Per our phone conversation a full refund has already been issued. Please allow **** business days for the refund to reflect on your billing statement. In addition to the full refund a 50% future discount code has been issued on your order. The code will be sent to your email address.We know this in no way can make up for missing such an important occasion but we sincerely hope you wil... read more
I think I will never use Teleflora again. I ordered a lovely Sympathy vase for my cousin who lost her husband. What was delivered was very disappointing! For $94.00 I guess I was expecting something that came close to what the picture looked like and what she got was basically a bunch of leaves with a couple roses added in. I tried to contact the florist but of course......no one answers the phone!! I would never recommend you for flowers again!
I did not receive what I ordered. I sent pictures which reflected the difference of what i ordered and what was received. Very disappointing!!!
Business response:
<p>Hello*********,</p><p></p><p>I am sincerely sorry you did not get what you ordered. I have issued a full refund in the amount of $71.01 and sent you a 30% future discount code. please allow 2 to 10 business days for the refund to process or by 6/29/2023. Again, I do apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
I ordered a birthday bouquet with a balloon. I specified for the flowers not to be substituted. They were and no balloon . 30%refund is not sufficient. My instructions was ignored. Dont use teleflora
Business response:
Hello *****,I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I sent a birthday arrangement of tropical flowers for June 2, 2023. I was able to see the recipient on June 8 and she informed me that she never received any flowers. Very disappointed with Teleflora and will contact the BBB. I do not recommend them.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry your order never arrived. I have issued you a full refund and sent a 30% future discount code to your email address on the order. Please allow 2 to 10 business days for your refund to fully process. Again, I sincerely apologize and if you need any assistance, please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
What a joke! Completely different than what I ordered! $75 birthday cake bouquet ordered and a cheap glass vase with flowers stuck in it delivered! The local grocery store wouldve had a better bouquet!
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry your order was incorrect. I have issued you a full refund and a 30% future discount code. You should see that refund in 2 to 10 business days or by 6/29/23. Again, I sincerely apologize and if you need anything further please call ** at ************** or email ** at ***********************************************************************.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.