This profile has been claimed by the business owner or representative.
Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am embarrassed at a recent order that I placed. This order did not deserve 1 star!
Business response:
Hello ******. I am so very sorry about the recent experience you have had with our company. Our goal is to provide excellent service to our customers and I apologize that we fell short on yours. If the issue has been resolved to your satisfaction, would you be so kind to increase your rating for our company. If the issue has not been resolved, please call ** at ************** so that we may discuss and resolve this issue with you. Again, my sincerest apologies. I hope that you will give ** the opportunity to provide you with... read more
Scammed! I was charged $130+ to deliver flowers and chocolates.They emailed me that the order was hand delivered but the recipient never received anything!I would never use them in the future!
Business response:
<p>Hello *****,</p><p>I am terribly sorry that there were issues with your order. I was able to locate the order, and I do see that you acknowledged it was delivered later in the day when you called to inform ** that the chocolates had not been delivered with the flowers. We refunded you the amount paid for the chocolates at that time. I have also issued an additional refund of 30% of the price of the arrangement as a courtesy. You will see this credited back to your method of payment within **** business days, depending on ... read more
Very disappointed with bouquet premium. The bouquet is completely different from the one teleflora has online. They substituted some of the flowers for other flowers. I wish I could leave a picture from what I got. Very sloppy.
Worst flower company. Do not use this website or company to get flowers, they are a scam site and you will never receive flowers. This company needs to be shut down
Business response:
Hello Lexi. I am so very sorry for your recent experience with our company. Our goal is to provide excellent customer service to customers and I apologize that we fell short on this one. I looked up your order and see that it was canceled due to no service in the area. I assure you that our company is not a scam company. You have been refunded in full. Sometimes there just aren't any shops in the zip code for delivery. Again, I do apologize and hope that you will give ** another opportunity in the future to provide you with ... read more
I dont give reviews until after the flowers are delivered! Thank you
Business response:
Hello ****, Please accept our sincerest apologies for requesting an early review. We do hope you will enjoy your arrangement and will provide a new review once your order has been received. If you have any questions or concerns please contact ** at **************. We appreciate you as a customer. Best regards,****** **********************
No STARS. My order wasnt delivered. Very disappointed. Now I have to call **************** and deal with that and the embarrassment of the missing flowers.
Business response:
Hello *****, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/09/2023. If there is anything else, we can do please contact ** at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
The delivery of the flowers never arrived. Super disappointed. Wont use it ever again.
Business response:
Hello ******, I am very sorry about your recent experience with our company. We dropped the ball and failed to communicate with you that your recipient was not home and delivery date has been changed to today 05/24/2023. I issued a partial refund and an email has been sent to the email address provided on the order. It can take **** business days for you to see refund on your end. Again please accept our apology and we hope to gain your business again. Please let ** know if we can do anything else by contacting ** directly. ... read more
They have not been delivered . Let me know when they are delivered
Business response:
Hello ***, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Unfortunately, we did not have a florist who could deliver the arrangement and the order was canceled, you were refunded in full. The refund takes 2 to 10 business days to show posted on your statement no later than 6/06/2023. It would be a pleasure to assist you further if you have any question. Please contact ** at **************. We appreciate you as a customer. Best regards,****** **********************
I ordered on Thursday morning for a Friday delivery before Mother's Day. I was called Friday afternoon and notified they could not find a florist, so would not be able to deliver until Monday, which is obviously after the holiday. First of all, they should not have accepted an order they could not fulfill, but they did. After this first mistake, they should have contacted me in a timely manner to notify me they could not fulfill the order on time, not after the delivery should have already happened. They gave me a small part... read more
Business response:
Hello ******, I am so sorry you had a bad experience with our company. I issued the remainder of your money for a full refund. This can take **** business days. I also issued a future discount code and an email has been sent to the email address provided on your order. The code is valid for 6 months. I hope this will allow you to give ** the chance to give you the service you deserve. Best Regards,****************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.