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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Incompetent. Ordered flowers 3 days in advance for funeral, flowers arrived 3 hours AFTER the service was over! Specifically gave them hours and they guaranteed they would deliver on time. Flowers are sitting in delivery room at funeral home and the family has to pick up. Sadly they have no respect for the deceased and the family.
Business response:
Hello *******,I am so sorry that the flowers were not delivered on time for the service. Funeral services are supposed to take top priority for delivery, and we are following up on why your arrangement was so late in arriving. We have refunded your order in full, and you should see the credit applied back to your credit card on or before 6/23/2023. Again, please accept our most sincere apologies for letting you down on such an important occasion.
I paid extra for guaranteed delivery by 1 p.m. ... which didn't happen.And worse yet, the flowers were a gift, and there was NOTHING on the page indicating that lilies are very toxic to cats. So the recipient's cat got into the flowers and is currently at the vet.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserve.... read more
Disappointed and embarrassed. I ordered the same arrangement a month ago for a loss in our family and it was beautiful. This arrangement was cheap and embarrassing. Would have sent a picture but would have been inappropriate since it was another funeral service for a relative. Not even close to what is advertised and should be made right with a refund.
Business response:
Hello ***, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a full refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserve.... read more
I paid extra for guaranteed delivery by 1 p.m. ... which didn't happen.And worse yet, the flowers were a gift, and there was NOTHING on the page indicating that lilies are very toxic to cats. So the recipient's cat got into the flowers and is currently at the vet.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserve.... read more
Disappointed and embarrassed. I ordered the same arrangement a month ago for a loss in our family and it was beautiful. This arrangement was cheap and embarrassing. Would have sent a picture but would have been inappropriate since it was another funeral service for a relative. Not even close to what is advertised and should be made right with a refund.
Business response:
Hello ***, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a full refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserve.... read more
I am not happy. The flower arrangement I ordered had roses and *****'s. The floral arrangement I got had white and yellow daisy's. That's all. I spent $72 dollars for an arrangement that looks like it came out of the grocery store. I will never order from this site again.
Business response:
Hello ***************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
If I could give no stars I would. I ordered a bouquet and something else from what I picked was delivered and on the wrong day ******. Teleflora did not inquire from me what kind of bouquet replacement I wanted to send . They just picked on their own and it was not even along the lines of what I paid . I am highly dissappointed . I will never be shopping from here again .
I ordered flower for funeral. No place to put that information. No sympathy cards.
Business response:
Hello *****,Thank you for your order with Teleflora. I apologize for any inconvenience, per our conversation over the phone no further action is required. You have received a full refund on this order. You should see a full refund issued back to your original form of payment within **** business days or by 6/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Dissatisfied! First I received a confirmation email that the flowers were hand-delivered to the recipient. Since I live in the same house and placed the order, Imagine my surprise getting that email when no flowers were delivered. I get on the phone with customer service and I'm told that there out for delivery and that I would receive another confirmation email when the order was delivered. The flowers were delivered almost four hours later. The arrangement looked nothing like what I ordered, and the flowers looked like the... read more
Business response:
Hello *********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you des... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.