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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered flower for funeral. No place to put that information. No sympathy cards.
Business response:
Hello *****,Thank you for your order with Teleflora. I apologize for any inconvenience, per our conversation over the phone no further action is required. You have received a full refund on this order. You should see a full refund issued back to your original form of payment within **** business days or by 6/22/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
Dissatisfied! First I received a confirmation email that the flowers were hand-delivered to the recipient. Since I live in the same house and placed the order, Imagine my surprise getting that email when no flowers were delivered. I get on the phone with customer service and I'm told that there out for delivery and that I would receive another confirmation email when the order was delivered. The flowers were delivered almost four hours later. The arrangement looked nothing like what I ordered, and the flowers looked like the... read more
Business response:
Hello *********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you des... read more
Highly dissatisfied. The website offers one thing and the florist doesn't deliver on those offers. No direct communication. I received the runaround even though I responded immediately and complied with given requests. No flowers were delivered and no up date given until I was finally able to speak with customer service an hour after an update email requesting to deliver to another location on a different date which was two hours after I complied with the initial request to modify the order. The update I received was that th... read more
Business response:
********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on yours. We would like the opportunity in the future to provide you with the excellent service that you deserve. I do hope that you will change your mind and give us another chance to assist you in your future floral needs.Kindest regards,************** Teleflora
Highly dissatisfied. The website offers one thing and the florist doesn't deliver on those offers. No direct communication. I received the runaround even though I responded immediately and complied with given requests. No flowers were delivered and no up date given until I was finally able to speak with customer service an hour after an update email requesting to deliver to another location on a different date which was two hours after I complied with the initial request to modify the order. The update I received was that th... read more
Business response:
********. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on yours. We would like the opportunity in the future to provide you with the excellent service that you deserve. I do hope that you will change your mind and give us another chance to assist you in your future floral needs.Kindest regards,************** Teleflora
The day that you were supposed to deliver a sympathy plant arrangement you instead sent me a email stating that you couldnt fulfill the order. Of course you managed to accept my payment. Now I am waiting to get the money back and scrambling to send something from an area florist. Extremely dissatisfied and would not recommend Teleflora to anyone.
Business response:
<p>Hello Joze,</p><p>I am sorry that we were unable to locate a florist within our network that could delivery to the requested area for you. I was able to locate your order, and I do show that the order was cancelled on 6/5/2023. The charge will drop off within a few days since the charge was never finalized as we were unable to fulfill the order. We are working diligently to partner with florists from all over the country so that we will be able to deliver wherever your need your gift to go. Again, please accept our most s... read more
My order was NOTHING like the picture and description! I ordered that particular one because it was beautiful and safe for cats. It had only 4 small plants instead of 6 large and the plants were different than what was listed so not sure if they are safe for cats!! Way, way smaller, looked quite cheap??I can send pics if you like. Id like a refund ASAP please, first time I ordered from you and its definitely the last!! This is total misrepresentation!!! It wasnt even worth the 1 star!
Business response:
Hello *****, I am so sorry that you were disappointed in the arrangement you received. I have located your order and have refunded the full amount for the plant. Substitutions are often necessary when a florist is out of something. To ensure a pet friendly arrangement if subs are needed, you may add in the special instructions to make sure any subs needed are pet friendly. Again, please accept our sincere apologies that your order was not up to your standards. If you have any further questions, please reach out to us at ****... read more
Extremely disappointed. According to the tracking information, the order is still with the florist as of 6/5/23. It was supposed to be delivered for a funeral mass on 6/2/23. I even paid $15 extra to ensure an earlier delivery time. I feel totally ripped off & will never use Teleflora again. I should have paid closer attention to all the negative reviews this company has received. Do not make promises you dont intend to keep, especially when people are grieving. I would appreciate a response to this complaint. I will also be... read more
Business response:
Hello *******, I do apologize for the delayed delivery confirmation. I have confirmed with the florist that the order was delivered 6/3/2023 at 9:30am. I have issued a partial refund back to your credit card for the delay and sent you a future discount to your email. We value you as a customer and hope to serve you again in the future. Please contact ** for further questions. Thanks, ******************, Teleflora
I ordered the premium 24 red rose arrangement. Received 14 purple and white roses without the baby breath filler. Not what I ordered at all. Also was delivered at 8:30pm for a birthday. Very dissatisfied!!!
Business response:
Hello *****, I am so sorry that your order was such a disappointment. That is not the superior service that Teleflora expects for our customers. I have located your order and have refunded you in full. I have also sent you an email with a discount code on a future order. I hope that you will give ** the opportunity to provide you with the customer excellence that you deserve in the future. Again, please accept our most sincere apologies. If you have any questions, please don't hesitate to contact us at ************.
So, I placed a special distinguished service bundle of flowers/spray/casket etc. for dads funeral. We show up tonight at the visitation and they werent delivered! I called Teleflora and they said they had canceled my order! No phone call or email! I Will not be doing business with them again. Unacceptable business
Business response:
Hello *****************************,I am very sorry about your recent experience with our company. I am sending you a complimentary flower arrangement to the address you provided for yourself on your order. We know there is no way we can make up for not being able to deliver flowers for such an important occasion. The delivery date is set for 06/07. I do hope this will encourage you to consider using us for your future floral needs. Please contact us directly for any further assistance. Best Regards,****************** Telefl... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.