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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Utterly utterly let down. I ordered flowers yesterday for my wife for our 25th anniversary which is today. Here is the email they sent me at 2:38pm. They offered to deliver them tomorrow. Just imagine bringing flowers to your wife one day late on such a signature life event.Dear ****** Thank you for your Teleflora order. We appreciate your business.Unfortunately, we are unable to place your order for delivery on the requested day. So we may expedite your flower delivery, please click on the below link and follow the prompts ... read more
Business response:
Hello,I am truly sorry your order did not get delivered on such an important day. I do not have enough information to access your order so, I can not see what happened. If you need a follow-up on the order please call ** at ************** or email ** at ************************************************************************ Again, I do apologize.Best regards,********** Teleflora
Disappointing - the ************** delivered did not look like the photo. There were no carnations in the photo but they were in what was delivered, which also seemed skimpy. However, they were delivered on the same day (although guarantee required $15 extra).
Business response:
Hello *****,I am so sorry that your arrangement was disappointing. I have located your order and in checking, you are correct that it should not have any carnations in it. The shop was probably out of one of the filler flowers, and similar substitutions are allowed so that your gift can be delivered on time. The order shows we gave you a 30% refund since you were not pleased with the substitutes. Based on the description of the photo you sent, I have increased your refund to 50%. Again, please accept our most sincere apologi... read more
You deserve zero stars. Really really garbage experience. You sent me and email saying you could not fill the order and I would be getting a refund. I had to order the flowers from someone else. Then today I receive a delivery confirmation and no refund. Follow up with customer service even worse experience.
Business response:
Hello *******,I am so sorry for the issues with your order. I have located your order and hope to provide you with some clarification. You ordered two items and Teleflora breaks them down individually so that when something like this happens, it's not an all or nothing situation. We were unable to find a shop that could make the wreath, so that part of the order was cancelled and refunded in full. You should see the credit back to your card on or before 6/26/2023. The refund has been completed by Teleflora, but it takes the ... read more
******* ordered not the ones received. Ones in picture much prettier. Talk about bait and switch.
Business response:
Hello *****, I am very sorry about the arrangement that was delivered. I have issued a full refund for this issue. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Ordered an arrangement of peonies for my wife's birthday delivered today 06/09 and they delivered an arrangement of flowers and not 1 peonie was in the arrangement. Never again will I use TeleFlora
Business response:
Hello ***********,I am so sorry that we were not able to get peonies for you at this time. Peonies are a seasonal flower and are at the end of their season and are often impossible for some florists to get at this time. We sent a an arrangement filled to the same price point you paid to ensure your recipient did not miss out on your gift. When you told us you were not happy with the arrangement, we refunded you 50% of the cost of the arrangement. Again, please accept our apologies that we were unable to deliver peonies for y... read more
I will review when flowers are delivered and see what the recipient says.
Business response:
We hope your recipient will be very pleased with the thoughtful gift you chose for them.
Order was delivered late and did not include all items ordered, very disappointed.
Business response:
Hello Destiny, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deser... read more
Very disappointed with the quality of the flower arrangement I ordered for my friends birthday. The bouquet looked nothing like what was on the website. I paid over $100. It didnt look like it was worth $30
Business response:
Hello ******,I am truly sorry your flower arrangement was not what you had ordered. I have issued a full refund on this order. Please allow 2 to 10 business days or by 06/26/2023 to see that refunded back on your form of payment. If you need anything further please reach out to ************** or email ** at ************************************************************************ Again, I do apologize.Best regards,********** Teleflora
Floral arrangement was tiny & not as pictured on the site. Upgraded to *********** was so small. Not worth the $70 value.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,239 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.