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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You deserve zero stars. Really really garbage experience. You sent me and email saying you could not fill the order and I would be getting a refund. I had to order the flowers from someone else. Then today I receive a delivery confirmation and no refund. Follow up with customer service even worse experience.
Business response:
<p>Hello *******,</p><p>I am so sorry for the issues with your order. I have located your order and hope to provide you with some clarification. You ordered two items and Teleflora breaks them down individually so that when something like this happens, it's not an all or nothing situation. We were unable to find a shop that could make the wreath, so that part of the order was cancelled and refunded in full. You should see the credit back to your card on or before 6/26/2023. The refund has been completed by Teleflora, but it ... read more
******* ordered not the ones received. Ones in picture much prettier. Talk about bait and switch.
Business response:
Hello *****, I am very sorry about the arrangement that was delivered. I have issued a full refund for this issue. We value you as a customer and hope to serve you in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Ordered an arrangement of peonies for my wife's birthday delivered today 06/09 and they delivered an arrangement of flowers and not 1 peonie was in the arrangement. Never again will I use TeleFlora
Business response:
<p>Hello ***********,</p><p>I am so sorry that we were not able to get peonies for you at this time. Peonies are a seasonal flower and are at the end of their season and are often impossible for some florists to get at this time. We sent a an arrangement filled to the same price point you paid to ensure your recipient did not miss out on your gift. When you told us you were not happy with the arrangement, we refunded you 50% of the cost of the arrangement. Again, please accept our apologies that we were unable to deliver peo... read more
I will review when flowers are delivered and see what the recipient says.
Business response:
We hope your recipient will be very pleased with the thoughtful gift you chose for them.
Order was delivered late and did not include all items ordered, very disappointed.
Business response:
Hello Destiny, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deser... read more
Very disappointed with the quality of the flower arrangement I ordered for my friends birthday. The bouquet looked nothing like what was on the website. I paid over $100. It didnt look like it was worth $30
Business response:
<p>Hello ******,</p><p></p><p>I am truly sorry your flower arrangement was not what you had ordered. I have issued a full refund on this order. Please allow 2 to 10 business days or by 06/26/2023 to see that refunded back on your form of payment. If you need anything further please reach out to ************** or email ** at ************************************************************************ Again, I do apologize.</p><p></p><p>Best regards,</p><p></p><p>********** Teleflora</p>
Floral arrangement was tiny & not as pictured on the site. Upgraded to *********** was so small. Not worth the $70 value.
Incompetent. Ordered flowers 3 days in advance for funeral, flowers arrived 3 hours AFTER the service was over! Specifically gave them hours and they guaranteed they would deliver on time. Flowers are sitting in delivery room at funeral home and the family has to pick up. Sadly they have no respect for the deceased and the family.
Business response:
<p>Hello *******,</p><p>I am so sorry that the flowers were not delivered on time for the service. Funeral services are supposed to take top priority for delivery, and we are following up on why your arrangement was so late in arriving. We have refunded your order in full, and you should see the credit applied back to your credit card on or before 6/23/2023. Again, please accept our most sincere apologies for letting you down on such an important occasion.</p>
I paid extra for guaranteed delivery by 1 p.m. ... which didn't happen.And worse yet, the flowers were a gift, and there was NOTHING on the page indicating that lilies are very toxic to cats. So the recipient's cat got into the flowers and is currently at the vet.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give ** another opportunity in the future to provide you with the excellent service you deserve.... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.