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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very disappointed. I requested a specific delivery date, and instead, the flowers were delivered two days early. A dear friend lost her husband earlier this year and I wanted the flowers to arrive on their anniversary date because I know that's going to be a very difficult, sad day for her. I really wanted to surprise her and let her know we were thinking of her on that specific day. Also, I understand a floral arrangement may not look "exactly" like the one pictured due to the availability of flowers. But when my frien... read more
Business response:
Hello *****, I apologize that you were not satisfied with the order that was delivered for your dear friend. I have requested redelivery of your floral gift for tomorrow 6/22/23. I have also increased your refund to 50%. A future discount was also issued on your order and emailed to the email address provided. Please contact ** if you have any more questions or concerns at **************. We hope you will give us another opportunity to provide you with the excellent service you deserve. Thank you, ************** Teleflora
The order was never delivered so I leave zero stars!
Business response:
Hello *******, Thank you so much for contacting Teleflora. I am very sorry for any inconvenience. We are currently researching this matter further. As soon as we are in contact with the local florist during their regular business hours, we will reach back out to you. It has been my pleasure to assist you. If you have any further questions or concerns, please dont hesitate to contact us. Best regards, ****************
Sent a premium bouquet to my mother after surgery. I am so embarrassed. The sad and frankly, stupid scrawny looking thing that showed up didn't even look anything like the cheaper version of what I purchased. My mother sent me pictures and thanked me for the flowers and all I could do was shake with anger. I have used teleflora so many times. I am questioning the kinds of flowers people are actually receiving from me. Why cant a person just order flowers for a loved one and know that what they purchased is what the recipient... read more
Business response:
<p>Hello ******,</p><p></p><p>Please, let me offer my sincerest apologies that you were unhappy with the order delivered. I have issued a full refund and you should see that refund in 2 to 10 business days or by 07/06/2023 in the amount of $101.03. Unfortunately, I cannot give you the florist's name on the order due to a contract between Teleflora and the florist. If you need anything further please feel free to reach out to ** at **************. Again, I am truly sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** ... read more
Disappointed that my order has not been delivered on 5/20/23 as requested.
The flower arrangement I order is not what the recipient received. First, it was delivered on the wrong day, 2nd, i paid for orchids (premium) to be part of the arrangement and it did not have ONE orchid. Now I understand that some colors and vases might not be available, but t** was NOTHING to what I ordered and paid extra for. I complained and after a lot of back and forth they gave me a credit of $30 when I paid over $100.
Business response:
<p>Hello *****,</p><p>I am so sorry that what you ordered wasn't what was delivered! I have looked over your order and a full refund has been issued to your original form of payment. We have also entered a Complimentary re-delivery at no cost to you for delivery tomorrow, Wednesday 6/21. My sincerest apologies that we fell short on this order, and we hope to give you the Teleflora experience you deserve.</p><p>Thank You,</p><p>**********************</p><p>Teleflora</p>
No delivery. Send order to a florist that is closed.
The gorgeous flowers that I had ordered 8:30am on 6/18/23 for same day delivery was never delivered to my friend. If the florist to whom this order was given, couldn't make good on the same same day delivery, I would have appreciated an email. I am not a unreasonable person. Respecting a customer goes a long way in my books, and breaking a trust isn'tthe way to do it....this florist isn't representing Teleflora.com very well. Hopefully today my friend will receive her flowers that I would love for her to have.Sincerely, Disa... read more
Business response:
<p>Hello ***,</p><p></p><p>I am sincerely sorry that Teleflora has lost your trust by not getting your order delivered to your friend. I would love to access your order to see if the situation was resolved, but unfortunately, I cannot access your order with the information given. If your issue has not been resolved please reach out to ** either by email, at, ************************************************************************ or by phone, **************. Again, we do apologize and look forward to assisting you with this.... read more
Disappointed that the floral arrangement was not in the Classic Camaro car that was originally advertised and purchased. I picked the arrangement because of the car.
Business response:
Hello ******, I am very sorry that the keepsake you ordered was not delivered. I have issued a full refund. Please allow **** business days for you to see this back in your account. We value you as a customer and hope to assist you in the future. Please contact us for further questions. Thanks, ******************, Teleflora
Horrible experience. We decided we were going to go with them to deliver flowers for our wedding. We ordered a sample arrangement just to see if its what we wanted and see how smooth everything moved along. We placed the order and waited for our delivery. We the received a delivery confirmation however we received no flowers. Waited almost an hour and still no flowers. I called customer service that fought with me before finally refunding my money. I refused to get off the phone until they refunded my money and I received th... read more
Business response:
Hello *******. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent customer service and I apologize that we fell short on this one. We would like the opportunity to provide you with the excellent service you deserve in the future. Once again, my sincerest apologies. Kindest regards, ************** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.