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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid extra to have it delivered by 1 pm because they were leaving for the night to spend time with family and now its 3 pm still not delivered and they just left and now itll be sitting out until they get home tomorrow night, probably will be stolen.
I received a different floral arrangement than what I purchased. It arrived a day early but very disappointed that on the order was wrong. My kids picked it for their dad and was shocked and sad that it was wrong. Please do better in the future, the arrangement was a nice but a lot smaller floral arrangement.
Business response:
Hello *************I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 07/03/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
I ordered and was charged for a birthday balloons which was not delivered. Disappointed as it was for a birthday and she is hospitalized. The flowers were smaller than the premium I ordered and paid for.
Business response:
Hello ******, I am very sorry that the arrangement was not the premium size and the mylar was not delivered. I have issued a partial refund back to your credit card and sent you an email confirmation of this. We value you as a customer and hope to assist you again in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
I ordered and was charged for a birthday balloons which was not delivered. Disappointed as it was for a birthday and she is hospitalized. The flowers were smaller than the premium I ordered and paid for.
Business response:
Hello ******, I am very sorry that the arrangement was not the premium size and the mylar was not delivered. I have issued a partial refund back to your credit card and sent you an email confirmation of this. We value you as a customer and hope to assist you again in the future. Please contact us if you have any further questions. Thanks, ******************, Teleflora
Not impressed--our order was CXL less than 2 hours after teleflora confirmed it! Never again!! Buy local!!
Business response:
Hello ,Thank you for your Teleflora order. We appreciate your business. We are usually able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund issued back to your original form of payment within **** business days or by 6/29/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns Best regard ****** Teleflora
The flower display was very small, so although it was pretty, we were very disappointed. Won't be using your services in the future.
Business response:
Hello *****. I am so very sorry about the value of the spray sent to the service. I have refunded you 30% for this order and have also given you a 30% future discount code that will be valid for 6 months. Our goal is to provide excellent service and I am so very sorry that we fell short on yours. I do hope that you will change your mind and give us the opportunity to provide you with the excellent service that you deserve in the future. If the issue was resolved to your satisfaction, we would love that feedback as well as an... read more
Awful service. Written in black and white, **** Day Delivery, however ordered Birthday flowers the day before and paid extra to gave delivered by 1:00 on CDST. I was there for appointment, flowers not delivered. Called Teleflora, was informed, they called flower shop and no answer. They credited $15 before 1pm delivery. The Birthday flowers were NOT delivered the day of the Birthday NOR the day after the Birthday. The day they should have been delivered, I received notice, they were in transit for delivery; they were not. Wh... read more
Business response:
Hello *****. I am so very sorry that your order was never delivered to *********************. Your order has been canceled and a full refund issued back to your original form of payment. You will receive your refund in **** business days or by 06/29/23. Our goal is to provide excellent service to all our customers and I am so very sorry that we fell short on yours. I do hope that you will give us the opportunity in the future to provide you with the excellent service you deserve. Kindest regards, ************** Teleflora
Ordered flower to my ******************** service with instruction to deliver 1 hr early at 3pm (service at 4pm) but I received delivery notification at 5:30 when service was done already. Called customer service and they cant get a hold or explanation from floral owner abt the exact time to complete and its unacceptable for that. They said they are going to refund to me but havent seen it. Going to wait for another week, if not Im going to call again !! Terrible, not going to order again
Business response:
Hello ***********************,I am so very sorry about your recent experience with our company. I was unable to find an order with the email address or your name. I would love the opportunity to look further into your order and see if there is anything I can do. Please call us directly or email us with order information and we would be glad to check further into this matter. We look forward to hearing from you soon. Best Regards,****************** Teleflora
Absolutely disappointed and embarrassed! Flowers were never delivered to the funeral home!
Business response:
<p>Hello **********,</p><p>Words can not express how sorry we are your floral gift was not delivered on the date requested for the visitation. Per our phone conversation a full refund has already been issued. Please allow **** business days for the refund to reflect on your billing statement. In addition to the full refund a 50% future discount code has been issued on your order. The code will be sent to your email address.We know this in no way can make up for missing such an important occasion but we sincerely hope you wil... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.