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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The flower arrangement I order is not what the recipient received. First, it was delivered on the wrong day, 2nd, i paid for orchids (premium) to be part of the arrangement and it did not have ONE orchid. Now I understand that some colors and vases might not be available, but t** was NOTHING to what I ordered and paid extra for. I complained and after a lot of back and forth they gave me a credit of $30 when I paid over $100.
Business response:
<p>Hello *****,</p><p>I am so sorry that what you ordered wasn't what was delivered! I have looked over your order and a full refund has been issued to your original form of payment. We have also entered a Complimentary re-delivery at no cost to you for delivery tomorrow, Wednesday 6/21. My sincerest apologies that we fell short on this order, and we hope to give you the Teleflora experience you deserve.</p><p>Thank You,</p><p>**********************</p><p>Teleflora</p>
No delivery. Send order to a florist that is closed.
The gorgeous flowers that I had ordered 8:30am on 6/18/23 for same day delivery was never delivered to my friend. If the florist to whom this order was given, couldn't make good on the same same day delivery, I would have appreciated an email. I am not a unreasonable person. Respecting a customer goes a long way in my books, and breaking a trust isn'tthe way to do it....this florist isn't representing Teleflora.com very well. Hopefully today my friend will receive her flowers that I would love for her to have.Sincerely, Disa... read more
Business response:
<p>Hello ***,</p><p></p><p>I am sincerely sorry that Teleflora has lost your trust by not getting your order delivered to your friend. I would love to access your order to see if the situation was resolved, but unfortunately, I cannot access your order with the information given. If your issue has not been resolved please reach out to ** either by email, at, ************************************************************************ or by phone, **************. Again, we do apologize and look forward to assisting you with this.... read more
Disappointed that the floral arrangement was not in the Classic Camaro car that was originally advertised and purchased. I picked the arrangement because of the car.
Business response:
Hello ******, I am very sorry that the keepsake you ordered was not delivered. I have issued a full refund. Please allow **** business days for you to see this back in your account. We value you as a customer and hope to assist you in the future. Please contact us for further questions. Thanks, ******************, Teleflora
Horrible experience. We decided we were going to go with them to deliver flowers for our wedding. We ordered a sample arrangement just to see if its what we wanted and see how smooth everything moved along. We placed the order and waited for our delivery. We the received a delivery confirmation however we received no flowers. Waited almost an hour and still no flowers. I called customer service that fought with me before finally refunding my money. I refused to get off the phone until they refunded my money and I received th... read more
Business response:
Hello *******. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent customer service and I apologize that we fell short on this one. We would like the opportunity to provide you with the excellent service you deserve in the future. Once again, my sincerest apologies. Kindest regards, ************** Teleflora
Horrible experience. We decided we were going to go with them to deliver flowers for our wedding. We ordered a sample arrangement just to see if its what we wanted and see how smooth everything moved along. We placed the order and waited for our delivery. We the received a delivery confirmation however we received no flowers. Waited almost an hour and still no flowers. I called customer service that fought with me before finally refunding my money. I refused to get off the phone until they refunded my money and I received th... read more
Business response:
Hello *******. I am so very sorry about the experience you have had with our company. Our goal is to provide excellent customer service and I apologize that we fell short on this one. We would like the opportunity to provide you with the excellent service you deserve in the future. Once again, my sincerest apologies. Kindest regards, ************** Teleflora
It was not what I ordered. I ordered a bee hive
Business response:
Hello *****I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 07/03/23. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.Best Regards,****** Teleflora
We ordered the red wagon, that was supposed to say, It's a boy. But it did not. Just a red wagon with a few flowers in it. There was so much greenery! It was very disappointing. I was embarrassed this was what was delivered to the hospital after the birth.
Now that i see the reviews below, i should have been forewarned. I spent 20 minutes searching for where to input the promo code. Tried the chat function multiple times which said #1 in queue, and then came back with no agents available. Absolutely terrible experience online, and I don't even know what the flowers look like yet!
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.