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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Blah I just want to see my order, take me to my order, nobody wants to do survey
Business response:
Hello ******. I am so very sorry for the experience you have had with our company. Our goal is to provide excellent service to all of our customers and I am so very sorry that we fell short on this one. Researching your order, it looks like the florist tried to deliver to the address given but there was no one there by the recipient's name. The florist needed more information on the delivery address. I'm showing we did try to contact you on several occasions and had to leave a voicemail. The order was canceled for no respons... read more
My Thank You arrangement order arrived and didn't even look close to what I ordered. While I understood that the arrangement may look slightly different based on flower availability, it wasn't even close and the flowers used weren't close to the picture and I now doubt the value was the same. Very few roses when the original had quite a few. The design was very basic and wasn't nearly as eye catching as the one I ordered. I won't order from here ever again!!
Business response:
Hello ***,I am so sorry your arrangement was totally different and not as eye catching as the one you chose. I issued a partial refund for the recent experience you had with our company. I also issued a future discount in hopes that you will give us the chance to give you the service you deserve. If you have any further concerns please contact us directly. Best Regards,****************** Teleflora
I've used Teleflora in the past and I'm usually satisfied, but today, for the second time, I accessed a message for the code to use my points, and I got a spam pop-up that locked my computer. The email message says I have 170 points, but when I tried to access them all kinds of alarms went off and the spam message tried to take over my computer. It upsets me that after spending more than $100 last month on a plant for my brother-in-law's funeral, I have no access to the points I supposedly earned. I went ahead and ordered th... read more
I paid good money for flower arrangements to be at a funeral, here it is 2 hours AFTER funeral and still not delivered!!
I paid for same day delivery in the morning. The flowers did not get delivered. When I called to asked why I was told the flower shop wasn't open open on Sunday. I don't understand why the website allowed me to choose same day delivery. Next time I will just call a local florist.
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% refund of your order. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve. Kindest regards, **********************, Teleflora
Will not use Teleflora again. Paid for delivery on Saturday. Was not delivered. Utilized the online chat to find out why. First could not find my order with my order number. Then when found I asked why flowers were not delivered on Saturday as paid for and was told shops are closed on weekends ?? Not a reliable company.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 40% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
I've used Teleflora in the past and I'm usually satisfied, but today, for the second time, I accessed a message for the code to use my points, and I got a spam pop-up that locked my computer. The email message says I have 170 points, but when I tried to access them all kinds of alarms went off and the spam message tried to take over my computer. It upsets me that after spending more than $100 last month on a plant for my brother-in-law's funeral, I have no access to the points I supposedly earned. I went ahead and ordered th... read more
Not sure why i gave you guys another chance. I hope you don't s**** this one up too.
Trash customer service. The flowers looked like they were picked after they died. Paid for rush delivery but it didn't happen. First time using them and they've already lost a customer
Business response:
Hello *****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 50% future discount code to be used within the next 6 months if you wish and also a 50% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve... read more
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,221 reviews.
When is Teleflora open?
Teleflora is open now. It will close at 5:00 p.m.