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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not as pictured. Not happy with all the carnations. Extremely disappointed.
Business response:
Hello ****, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserve.... read more
The florist you sent my order through used some older roses that were losing all their pedals immediately. I've tried to contact them but have gotten no answer to my calls. Very disappointed with the life of the roses. The figurine was beautiful. Wish the flowers had at least made it through the funeral service.
Business response:
Hello ******, I am so very sorry about the experience you have had with our company. Our goal is to provide excellent service to all our customers, and I am so very sorry that we fell short on this one. I have issued you a 30% future discount code to be used within the next 6 months if you wish and also a 30% refund. You will receive 2 emails about the refund and the future discount code. Again, I apologize. I do hope that you will give us another opportunity in the future to provide you with the excellent service you deserv... read more
It was relatively easy to order. The delivery was punctual. The price was pretty high. What I ordered was nothing like what was delivered. The flowers that were delivered were pretty (the recipient sent a photo along with a thank you), but it wasn't at all like what I ordered.
Business response:
Hello *******,I am truly sorry your recipient did not get the correct product. I have issued you a 50% refund in the amount of $35.29 and a 50% off future discount code. You can expect your refund in 2 to 10 business days or by 08/09/23. The 50% off code is good for 6 months. If you need anything further please reach out to us at ************** or email us at ************************************************************************ Again, I do apologize for the mix-up and I am glad your recipient loved it anyway.Best regards,... read more
Slightly disappointed that the service fees have increased in the manner in which they have. Teleflora has been my go to service provider for nearly 20 years now but with slow delivery times, delayed updates and fees in excess of $21 I will likely take my business elsewhere.
Absolutely disappointed in every way. Barely any communication about my order. I paid extra to have it delivered same day and now, just before 8:00pm I get an email saying they wont be delivering it because of weather I live in ***** and it is completely clear, with no bad weather in sight. I could have used another service and now its too late.
Business response:
Hello *********, I am sorry that you had this experience. I reviewed your order and saw that it was already canceled per your request and a full refund was issued. I did issue you a 50% future discount code for a future order. We would like the opportunity to make this right. If you need any assistance you may call us at **************. Thank you, ********** Teleflora
Ordered and paid the additional fee of $15 to have delivered by 1pm. No delivery by 1, no delivery at all, still waiting.
Business response:
Hello *******************, I am terribly sorry for the experience you have had with our company. Upon checking I see the early delivery fee was refunded back to the original form of payment today, I show the delivering shop confirms this delivery was made on Saturday morning, I apologize for the inconvenience this may have caused you. I have issued another order at no additional cost in hopes that you will give us another chance to give you the service you deserve. If you have any further concerns, please contact us directly... read more
I dont know what to think. I placed an order at 8 a.m. this morning and agreed to pay extra to have it delivered by 1 p,m, It is now 9 pm and the order has never been delivered. Terrible service. Last time I will ever order from you!
Business response:
Hello ******, I apologize that your order was not delivered, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within **** business days or by 06/13/2023. Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us. Best Regards, **********************, Teleflora
Order did not arrive. It said it was hand delivered. I have requested a refund and better get it !! Not impressed at all.
Business response:
Hello *****,I am truly sorry your order never arrived. I do see that we did issue a full refund on 07/22/23 in the amount of $86.93. You should expect that refund in 2 to 10 business days or by 08/07/23. If you require any more assistance please call us at ************** or email us at ************************************************************************ Again, I do apologize.Best regards,********** Teleflora
I picked the daily special as I wanted delivery same day but disappointed that there was no spot to provide preferences, even it they couldn't be honoured. Also disappointed as it doesn't seem that the order went to mmy nearest Teleflora florist. I used Teleflora as I can't go out right now, but since I now know that my local florist has an on-line order capability I will probably use them in the future.
Business response:
Hello *******,I am truly sorry you had issues with ordering. The next time you order please add into the special instructions section any such request. If you need any further help please call us at ************** or email us at operationsupport.com. Again, I do apologize.Best regards,********** Teleflora
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,286 reviews.
When is Teleflora open?
Teleflora is closed now. It will open at 9:00 a.m.