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Teleflora
- Business Services
- Los Angeles, CA
About this business
Location details
11444 W Olympic Blvd, Los Angeles, CA, 90064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered flowers for my granddaughter who just got out of the hospital. They were supposed to be delivered today but they were not. I was not notified that they canceled my order because what I ordered wasn't available. I said if someone would've called me I could've chosen a different arrangement. They said it might take 10 days to get my $65 back and if I want to order something else I would have to give them another $65 or the price of another arrangement. Will never use them again.
Business response:
Hello *****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund issued back to your original form of payment within **** business days or by 07/06/2023. If there is anything else, we can do please contact ** at **************. We appreciate you as a customer and we hope to hear back from you. Best regards,****** Teleflora
Delivery was good. Problem is the flowers that were sent were NOT the flowers I chose. They weren't even a little bit close in style. Thats frustrating. I chose that particular style because that's what I wanted and to see what was actually sent was night and day. I won't use this company again. I wasn't even notified.
Business response:
<p>Hello *****,</p><p></p><p>I am truly sorry your order was not correct when delivered. I have issued you a full refund in the amount of $83.67 and sent you a 30% future discount code. You should see that refund in 2 to 10 business days or by 07/07/23. Please accept our apologies and if you need anything further you can call ** at **************.</p><p></p><p>Kindest regards,</p><p></p><p>********** Teleflora</p>
My order was cancelled. That was disappointing. I had no idea.
Business response:
Hello ***,Thank you for your Teleflora order. We appreciate your business. I apologize we had to cancel your order as we usually are able to provide great coverage across the ** within our network of florists. We were unable to locate a shop in your recipients are and have canceled your order and refunded you in full. You should see a refund issued back to your original form of payment within **** business days or by 07/06/23. Again, please accept our most sincere apologies. If you have any further questions or concerns.Best... read more
I understand that they contract with local florists, but I was very disappointed with them. The flowers I ordered didnt get delivered on the day contracted. They offered no compensation for failure to deliver. Not happy.
Business response:
Hello *****,Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at **************. We appreciate you as a customer and we hope to hear back from you.Best regards,****** Teleflora
Sent a premium bouquet to my mother after surgery. I am so embarrassed. The sad and frankly, stupid scrawny looking thing that showed up didn't even look anything like the cheaper version of what I purchased. My mother sent me pictures and thanked me for the flowers and all I could do was shake with anger. I have used teleflora so many times. I am questioning the kinds of flowers people are actually receiving from me. Why cant a person just order flowers for a loved one and know that what they purchased is what the recipient... read more
Business response:
<p>Hello ******,</p><p></p><p>Please, let me offer my sincerest apologies that you were unhappy with the order delivered. I have issued a full refund and you should see that refund in 2 to 10 business days or by 07/06/2023 in the amount of $101.03. Unfortunately, I cannot give you the florist's name on the order due to a contract between Teleflora and the florist. If you need anything further please feel free to reach out to ** at **************. Again, I am truly sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** ... read more
I am very disappointed. I requested a specific delivery date, and instead, the flowers were delivered two days early. A dear friend lost her husband earlier this year and I wanted the flowers to arrive on their anniversary date because I know that's going to be a very difficult, sad day for her. I really wanted to surprise her and let her know we were thinking of her on that specific day. Also, I understand a floral arrangement may not look "exactly" like the one pictured due to the availability of flowers. But when my frien... read more
Business response:
Hello *****, I apologize that you were not satisfied with the order that was delivered for your dear friend. I have requested redelivery of your floral gift for tomorrow 6/22/23. I have also increased your refund to 50%. A future discount was also issued on your order and emailed to the email address provided. Please contact ** if you have any more questions or concerns at **************. We hope you will give us another opportunity to provide you with the excellent service you deserve. Thank you, ************** Teleflora
The order was never delivered so I leave zero stars!
Business response:
Hello *******, Thank you so much for contacting Teleflora. I am very sorry for any inconvenience. We are currently researching this matter further. As soon as we are in contact with the local florist during their regular business hours, we will reach back out to you. It has been my pleasure to assist you. If you have any further questions or concerns, please dont hesitate to contact us. Best regards, ****************
Sent a premium bouquet to my mother after surgery. I am so embarrassed. The sad and frankly, stupid scrawny looking thing that showed up didn't even look anything like the cheaper version of what I purchased. My mother sent me pictures and thanked me for the flowers and all I could do was shake with anger. I have used teleflora so many times. I am questioning the kinds of flowers people are actually receiving from me. Why cant a person just order flowers for a loved one and know that what they purchased is what the recipient... read more
Business response:
<p>Hello ******,</p><p></p><p>Please, let me offer my sincerest apologies that you were unhappy with the order delivered. I have issued a full refund and you should see that refund in 2 to 10 business days or by 07/06/2023 in the amount of $101.03. Unfortunately, I cannot give you the florist's name on the order due to a contract between Teleflora and the florist. If you need anything further please feel free to reach out to ** at **************. Again, I am truly sorry.</p><p></p><p>Kindest regards,</p><p></p><p>********** ... read more
Disappointed that my order has not been delivered on 5/20/23 as requested.
Frequently asked questions about Teleflora
How is Teleflora rated?
Teleflora has a 2.7 star rating with 2,175 reviews.
When is Teleflora open?
Teleflora is closed now. It will open tomorrow at 9:00 a.m.